[Resolved] Asian Paints — Dealer not refunding the money | |||
Dear Sir, Ref:- Compliant no- [protected] First off all we were pleased to get early service from Asian paint Raipur staff for quick co-ordination after compliant, after the dealer has sold wrong paint in comparison to which we have booked to purchase asian paint ultima some green paint number not currently known. When staff approach us in just 2-3 days and by examining the challan (Point to be noted dealer has not given correct invoice) & testing Paint sample and looking at the situation we had already get our home painted from other colour they told as the colour is totaly different which is to be and in ordinary case we use to change the colour as per the customer needs but because you have already painted your house with different one we will get your money refunded from our dealer. but this doesn't happened, when we approached dealer they come up with fitting and shouting in road with why will we refund your money back, we have only made your contact's with asian paint customer care for your query and you have purchased other colour from some one else shop & i want my colour back which was sold to you, which we cant becouse the colour was already wasted. After hearing all such bad words and that Slum kind of talking by dealer- we seriously want our money back. I still dont want to put the dealer name here ..., but i want Asian paints to look after with my compliant number- [protected] and let us get justice. Please take serious action against this and We wanted to get refunded our money back. Thanking You and best regards Alok Maheshwari Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Asian Paints customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Alok, we are looking into your concern and will share an update shortly.
Reply
Dear Alok, We are sorry for the inconvenience caused to you post application of Asian Paints Ultima Protek at your site. Our representative understood the “shade variation” concern highlighted by you during interaction.
During analysis of the Shade variation issue of the said shade in Ultima Protek which is supplied to you by our dealer, our representative observed that the shade variation takes place in 4 lit of paint due to machine error. One of the colourant did not get dispensed properly into the 4 lits o[censored]ltima Protek paint leading to shade variation. Hence the ” shade variation” issue observed at your site is due to machine error while dispensing the desired shade and not due to product fault.
However, to satisfy you, the company representative has offered you 4 liters of Apex Ultima Protek Shade ( selected by you ) for repainting of affected walls purely as a goodwill gesture and business decorum. When the offer was made to you, you denied the offer saying that the site was already repainted using another shade, hence requested to settle the complaint by paying Rs. 1740 towards Paint material purchase. Hence we have requested our dealer to handover Rs. 1740 to you which you have spent on Ultima Protek shade. You are requested to contact our dealer and collect the same as early as possible.
We trust the matter now stands resolved to your utmost satisfaction and we shall treat this complaint as closed at our end. Thank you for your trust in Asian Paints and we will be happy to assist you in any way in the future.
During analysis of the Shade variation issue of the said shade in Ultima Protek which is supplied to you by our dealer, our representative observed that the shade variation takes place in 4 lit of paint due to machine error. One of the colourant did not get dispensed properly into the 4 lits o[censored]ltima Protek paint leading to shade variation. Hence the ” shade variation” issue observed at your site is due to machine error while dispensing the desired shade and not due to product fault.
However, to satisfy you, the company representative has offered you 4 liters of Apex Ultima Protek Shade ( selected by you ) for repainting of affected walls purely as a goodwill gesture and business decorum. When the offer was made to you, you denied the offer saying that the site was already repainted using another shade, hence requested to settle the complaint by paying Rs. 1740 towards Paint material purchase. Hence we have requested our dealer to handover Rs. 1740 to you which you have spent on Ultima Protek shade. You are requested to contact our dealer and collect the same as early as possible.
We trust the matter now stands resolved to your utmost satisfaction and we shall treat this complaint as closed at our end. Thank you for your trust in Asian Paints and we will be happy to assist you in any way in the future.
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