Asian Paints — defected apex ultima | |||
I praveen dahiya r/o rz 7a / 23 puran nagar palam coloney new delhi 45 street no 4. applied asian paints apex ultima about 22 ltrs at my house but there patches of water comes on wall i make a complaint and no satisfied response from ur side so now i am going to consumer court.My mobile no. O[protected]. Was this information helpful? | |||
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Asian Paints customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Praveen, we apologise for the inconvenience caused. Our team will call you shortly to take further details of your complaint and register it.
Reply
Dear Mr. Praveen,
Our representative visited your site and observed that post painting of Apex Ultima on exterior walls at your site there was rains and hence after drying water marks were observed on the walls. This is a normal phenomenon and can be wiped out by cleaning with a soft cloth soaked in water.
Hence, the problem observed at your site is not due to paint defect and it is a normal phenomenon and any water spillage on walls can be cleaned with soft cloth soaked in water. However, to satisfy you, the company is willing to offer you 10 liters, Apex Ultima purely as a goodwill gesture and business decorum. You are requested to visit our dealer and collect the same.
We trust the matter now stands resolved to your utmost satisfaction and we shall treat this complaint as closed at our end. Thank you for your trust in Asian Paints and we will be happy to assist you in any way in the future.
Our representative visited your site and observed that post painting of Apex Ultima on exterior walls at your site there was rains and hence after drying water marks were observed on the walls. This is a normal phenomenon and can be wiped out by cleaning with a soft cloth soaked in water.
Hence, the problem observed at your site is not due to paint defect and it is a normal phenomenon and any water spillage on walls can be cleaned with soft cloth soaked in water. However, to satisfy you, the company is willing to offer you 10 liters, Apex Ultima purely as a goodwill gesture and business decorum. You are requested to visit our dealer and collect the same.
We trust the matter now stands resolved to your utmost satisfaction and we shall treat this complaint as closed at our end. Thank you for your trust in Asian Paints and we will be happy to assist you in any way in the future.
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