[Resolved]  Asian Paints — Faulty paint supplied - loss not compensated for

We had bought 20L of Ice Grey Royale Luxury Matte for first coat of paint from an authorised distributor. After painting the floor, we realised that something was off with the shade. It looked blue when Ice Grey falls into it's category of whites. We took it to the store who confirmed that this was the wrong shade. They escalated my issue and someone from Asian Paints office came and confirmed that the shade I had recieved was completely different. The manager then called me and very generously said that they would replace my product. What they failed to acknowledge is the other monetary loss I had suffered because of their faulty product. I had suffered monetary loss from : initial 2 coats of primer + labour for the coats of primer plus the paint and the fixing cost of the additional primer to mask the wrong color and the labour cost to redo the whole thing which feels very unfair to me. They are replacing my paint, taking care of a very small fraction of the loss I had suffered, which is less than bare minimum. I had gone with Asian Paints because they claim that they are the best. I picked a color and bought their most expensive version available because I wanted the best for my house. Instead it ended up costing me an ungodly amount of money and a devil may care attitude from their staff for no fault of my own. So, why even pick the so called best brand of paints? There was no accountability on their side. They are treating this issue with so little care for the customer and their loss that it is just appalling.
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Jun 6, 2022
Complaint marked as Resolved 
Asian Paints customer support has been notified about the posted complaint.
Verified Support
Apr 06, 2022
Asian Paints Customer Care's response
Hi Nishitha, we are sorry to hear about your unfortunate experience. Kindly share your contact number via a private message. Our team will get in touch with you to understand and address your concern.
Verified Support
May 03, 2022
Asian Paints Customer Care's response
Hi Nishitha, hope you are doing fine. We haven't received your number yet. Kindly share your phone number through a private message and we will investigate the issues faced by you.
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