[Resolved] Asian Paints — House exterior painting disrupted

Santanu Seth

from Bahula, West Bengal

Address:

700101

Hi,
We employed Asian Eazycolor to paint our home exterior. We paid in full in advance. The representative (Payel Ghosh) have done the initial design and there were some decision on colors. But the work supervisor Sushil Prasad is having trouble understanding the need. He does not understand Bengali. He does not come to our home at appointed hours decided and forgets the previous day's discussion points. He is painting in colours without discussing with us at all.

The contractor Nirmal Pradhan is not following Payel Ghosh's design. He is almost always busy and whenever we call him, he says - "I am driving".

We are very frustrated with prestigious company like Asian. After making full initial payment, this kind of situations we are facing. Please first bring all in the same page and then only complete the work. And, before painting, please tell the person to inform us.

Regards,
Sarmistha Dutta
Bagmari Road,
Kakurgachi

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May 28, 2017

Complaint marked as Resolved

Asian Paints customer support has been notified about the posted complaint.

Verified Support

Apr 27, 2017

Asian Paints Customer Care's response Dear Sarmistha, we regret the experience you have been through. Request you to please share your contact number in a private message. We will contact you to take complete details of your concern and address the same.