[Resolved]  Asian Paints — I have been charged higher rates than market rate even after registering in project & even rate has been increased without notifyi

Address:Nasik

Dear Sir,
I have purchased putty, block binding mortar of asian paints company, under project scheme in nashik city, Maharashtra state.
Total quantity purchased is as follows in the period 3/12/21 to 21/01/22 :
1) Coarse putty -40 KG BAG:(50+50+50+25+25)=200 BAGS
2) Fine Putty -40KG BAG:(50+50+25+25+25)=175 BAGS
3) BLOCK BINDING MORTAR-40 KG BAG: (50 +50+50)= 150 BAGS.

* I GOT 1 ST DELIVERY OF 50 BAGS OF BLOCK JOINING MORTAR @ 385 PER BAG INCLUDING GST. LATER OTHER 2 VEHICLES WAS DELIVERED TO ME @ Rs.480 per bag including GST .

* FOR COARSE PUTTY I HAVE BEEN CHARGED 740 PER BAG FIRST, LATER 754, LATER 801.
* FOR FINE PUTTY i have received materials @ 790 PER BAG FIRST, LATER 802, LATER 890 PER BAG.

I was shocked to see so much fluctuation in the rates. i came to know that price of the above mentioned items of ASIAN PAINTS in retail market/local hardware was much less than what i was charged for under the project scheme, which i enquired with my friends in construction line & other suppliers of asian paints. I co-ordinated with Mr. WALMIK INGALE (MOBILE:[protected]) asian paints executive and i told him that you are charging me higher than regular retail market rates then what is the use of project scheme? he replied that it is not possile that any one can give materials in cheaper rates than us as we are under project scheme. i bursted on him, later he tried to pacify me & sent me Mr. Nandram Pagar's contact -ASIAN PAINTS PSO (NANDRAM AND VALMIK VISITED OUR SITE before diwali in october 2022, introduced themselves as ASIAN PAINTS EXECUTIVES, they also gave us sample of asian paints putty )
I, tried calling Nandram 4 - 5 times on 15th FEB 2022, but he didn't answered my calls. Next day I got call from the supplier VARIETY HARDWARE, and i was demanded for the payment as payment was not released from my side. I told the supplier about the issue, he said that i shall take ASIAN PAINTS EXECUTIVE -NANDRAM ON CONFERENCE. I conveyed them ABOUT THE ISSUE & demanded to check the price, clear the issue as i required more 500 bags of putty & 200 chemicals bags too. NANDRAM said that the previous price won't change & for further delivery of materials we will look after price reduction & ponder if you are getting materials at lesser rates from other supplier . I was also said to clear the suppliers Bill .i replied that how can i make the payment if i am not getting clear rates. Is NANDRAM YOUR EXECUTIVE OR SUPPLIER himself, please let me know-ASIAN APINTS PVT. LTD.
I HAD A MARRIAGE IN MY HOME IN THAT PERIOD, hence i purchaced materials of asian paints from other supplier in retail . Later i asked the supplier to send me materials at project rate. Few times later new supplier called me and said that company persons have said that there is payment issue from my side, not to proceede with delivery. New supplier sent me NANDRAMS NUMBER. I said to nandram clearly that this new supplier has given me material in retail at lesser price than what you have charged me earlier under the name of project scheme. nandram replied me clearly that " he don't have issue to supply material until i clear previous suppliers bill". i clearly said him that i won't pay till i don't get fair price-of project rates. he also tried to manipulate that you might be getting materials in different bags than that supplied earlier under project. i am not a fool as your company, s executives think.
Now, i am indirectly forced to buy Asian paints materials at retail price from other supplier so that work don't stops. I could have changed the brand but due to Company's name and quality of product i am continuing with asian paints only, but at a huge loss. I belive in good relations and work ethics, also have small amount of share holdings in ASIAN PAINTS COMPANY hence not taken any major step . I can knock doors of consumer court as how price of a product in the same city, of same company vary so much & is the price of project rate higher than that of material in local market (then why do your company executives rome on site to site to give materials under project rates). Also I was not informed about any rate change nither from the company executives nor from the dealer.
I have sent the above message to the company - Asian paints dated 1 March 2022 & I have not received any clearance from the company. Recently there was flood in the city and on the same day I had a car problem, i received 8 calls back to back from the dealer, I was not able to receive the calls as I was busy in arranging towing of car in trimbakeshwar. Next day I called the dealer and he was demanding for payment. I told him that I have already discussed the issue of rates, he took company executives on conference . I feel harassed...I am already at loss as I am taking material from retail market. even after taking project scheme...
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Aug 19, 2022
Complaint marked as Resolved 
Asian Paints customer support has been notified about the posted complaint.
Verified Support
Jul 15, 2022
Asian Paints Customer Care's response
Hi, we request you to please share your contact number in a private message. We will contact you to take complete details of your concern and address the same.
Jul 16, 2022
Updated by Rahul_0123
Thanks for the response.
My contact details are [protected]
Verified Support
Jul 18, 2022
Asian Paints Customer Care's response
Hi, thank you for sharing your number. We have escalated your complaint to the relevant team who will work towards addressing the same.
Complaint comments 

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Hi Rahul, our team tried calling you several times, however, the call went unanswered. Please let us know a convenient time for you to talk and also share an alternate number via a private message. We will call you accordingly.

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