[Resolved]  Asian Paints — I was not provided warranty by the company.

Address:

Fului,hooghly

I choose Asian Paint Royal Shine emulsion for my interior wall painting. Then mistri apply it on my wall according it's right process. After Applying the fast cote of colour I notice that when I rub my hand on the wall, the paint actually comes off my hand. Then I waited for 14 days. But Still notice that the same thing happening(Even those walls that got 2 coats of paint) .This problem appears in five colors (24 liters). I rub the paper on the walls, the paper looks colored. Then I complained at Asian Paint toll free number and also inform my dealer .Then I told asian paints representative everything .They finally came after 10 days after my dealer told them a lot . After he( asian paints visitor, name: Sudip sabyet ) came to our house he was misbehaving with us.But when I started video recording he behaved a little better .But in my video recording there is proof that he did this misbehavior for us for a while. Then he went upstairs and rubbed a color on paper and saw that the color really came out (Even that wall got 2 coats of paint).Then he started babbling and saying that sometimes it was the mason's fault and sometimes it was the dealer's fault. Then after a long discussion he realised that these people had done no wrong and were reasonable people.The masons kept their water ratio right and worked, right. But still for some time he kept saying there was a mistake in the mistry application. Then he realised that they couldn't be fooled so he started blaming the dealer.He even said how many people rubbed these colors or saw them rubbed. Then we asked him to take a sample of this color so that he could give it to the chemical engineer. Only then will it be proved that it is the mason's fault, or the dealer's fault, or their colour. Then he didn't accept it and went on to blame the dealer or say maybe it could be. He didn't do anything and fearing that I was videoing, he just took some pictures of the wall and left. Yes, he definitely took the picture of the shop bill. I have video recording of it for some time and audio recording for some time. Then after 2 days I told everything to Asian Paint helpline number and inform every misbehaviour that the Asian Paint visitor did with us. And then they told me that they told this matter with their senior and the visitor's senior Mr Subhankar Paul will call at 4 Pm on 01/09/2023. And also they told me that the higher authority will call at your number and help me but they do not mention their calling time. But no calls came from their authority or from their visitor's senior. But in evening the visitor called me and he was talking loudly and threatening me.The visitors said me that no compensation Will charged against this colour. I complaint about the threatening of the visitor at Asian Paint helpline number. They told me an email ID and told me to inform the inform that in that email and with the audio evidence. And also said to see matter next day at 11 o'clock. My name is Debadyuti Ray. But in which name the complaint is registered is Biswajit Ray. Because the shopkeeper billed with his name. My complain number is : [protected] .
Anyway after that I can't sit idly by even after all these threats. I will complain this case in consumer forum and even take it up to court . I will see the end of the matter. I shall charged 10000 rupees as a compensation against company. And I will file a case against the company for warranty fraud & False advertising of long lasting promises. I will file a case for mistreatment and defamation .I would like to inform the Government especially the Ministry of Corporate Affairs that such a company should never be given a license. I know the government will listen to me and consider whether I am right or wrong. If the company doesn't stand by me, I know that the government will at least stand by me.