[Resolved] Asian Paints — Pathetic quality of work | |||||
I have contracted the work of wood finish (Pu polish - 2 rooms, pu palette - 1 room) and wall painting (3 rooms+stairs) to asian paints home solutions. The work began on 26th march 2016, 1 day later than committed. Almost 2 months down the line the work of wood finish is still not complete. The quality of the work is pathetic. Since last 35+ days the workers are struggling to get the desired finish but are unable to. The workers are far from trained. The equipment used (E. G. Polish sprayer/blow gun and the machine) were faulty. The supervisors and technicians are good for nothing. They are unable to guide the workers and give quality output. The workers don’t listen to the supervisors or even their superiors. Technicians from vadodara, ahmedabad, surat and mumbai have visited the site so far and none have been able to sort out the problems. The request to change the sub-contractor is either grossly neglected or asian paints is unable to fulfil (It seems most likely that the vadodara unit has only one painter/sub-contractor registered with them for the wood finish work). Dealing with workers, supervisors, technicians and unit head is a nightmare. They don’t give work schedules. When they give after a lot of chasing they are unable to stick to it. The don’t give proper updates. Overall they have wasted over a month of our time, and even today i have no clue when the work will be completed. They have spoilt the veneer and overall the furniture. They have damaged the tiles at places (As not properly covered) and the bathroom fittings. We have 0% satisfaction from their work despite having paid 100% upfront. Asian paints claim expert advice, trained professionals and mechanised tools. None of this is true and i’ve been misled. We were hoping to sit back and relax as the asian paints (So called) ‘experts’ take over. This never happened.Instead all peace of mind is gone and we have to deal (& argue & request & tell-off & what not) with various levels and numerous personnel of asian paints staff on a daily basis. I demand a complete refund for the contracted work. Also i demand a compensation for the damage to furniture/veneer, spoiling its look, harassment and ordeal we have gone through. Look at the pictures to get an idea of the quality of the work they have delivered. Asian paints home solutions is a big no no to everyone!! They’re rubbish. Was this information helpful? | |||||
Aug 6, 2021 Complaint marked as Resolved Asian Paints customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
Dear Pranay, we sincerely apologize for the experience you been through. Request you to please share your contact number with more details. We will contact you to take complete details of your concern and address the same.
Reply
You should be able to get my contact number from your records?
I have already registered a complaint through your Aparna chat forum. The complaint ID is[protected]. I had registered the complaint first on 2nd May 2016. I have had no contact from the complaint department.(although the local unit was in touch but not reference the complaint). I had raised the complaint again on 17th May 2016. Still no contact from complaint department reference the complaint!!!
Here's the latest chat for your quick reference:
→Hello
Aparna: Good Afternoon! Welcome to the Online Chat at asianpaints.com
Aparna: How may I assist you?
→I had lodged a complaint on 2nd May 2016. Complaint No.[protected]
→This is still unresolved
→And there was no call or visit from anyone at Asian Paints with reference to the complaint since I lodged it
→????!!!
Aparna: Certainly, I will be glad to assist you with the same.
Aparna: I apologize for the inconvenience caused to you.
Aparna: Be rest assured, I shall forward your details to the relevant department.
Aparna: They shall revert to you at the earliest.
Aparna: Please go ahead.
Aparna: Are you with me?
This chat has ended, start typing below if you need anything else!
How satisfied were you with this chat?
Not at all satisfied
Extremely satisfied
Top of Form
Bottom of Form
Question 1 of 5
Next
→Hello
Aparna: Welcome back!
→I'm sorry - was interrupted with work
→are we in the same chat as before, and I'm talking to the same person?
→?
→I'm asking so that I know whether to repeat what I had written before or just carry on from where the chat got interrupted
Aparna: Be rest assured! I shall forward your details to the relevant department they shall revert to you at the earliest.
Aparna: Is there anything else that I may assist you with?
→no, not right now. Hopefully I would get a call from someone this time to whom I can share all the problems
→and that he will be able to make a difference to the situation!!
Aparna: I shall forward your details on high priority bases they shall revert to you at the earliest.
→btw, what is the process of claiming a refund?
→it is a shame that we've to pay the money upfront with the order and then suffer like this!!
Aparna: I do understand your concern.
Aparna: Once again I apologize for the inconvenience caused to you.
→you don't really understand the magnitude of the pain and ordeal I am going through!!
→you didn't answer my question
→what is the process of claiming a refund?
Aparna: Sorry to inform you that I am not the right person to assist you in this regards.
Aparna: Request you to mail us on [protected]@asianpaints.com
Aparna: They shall revert to you within 24 working hours for the same.
→oh! it feels there isn't a documented process for you convey!!
→this is not acceptable
→you say 'they shall revert' - who is 'they'?
Aparna: Our relevant department shall revert to you within 24 working hours.
→I will get a call from the complaint department? OR Will the site be visited by someone in the complaint department?
→you mean revert with a call?
Aparna: Our relevant department shall contact you within 24 working hours.
→you mean contact with a phone call?
Aparna: Yes.
→when it comes to taking money from a customer you have all the processes in place. Why is that not the case for paying them back when you mess up with the work?!!
→I demand an explanation
Aparna: Sorry to inform you that I am not the right person to assist you in this regards.
→whom can I talk to with regards to my complaint?
→can you give me a number other than the customer care number?
Aparna: Request you to mail us on [protected]@asianpaints.com
→for getting a number where I can talk?
Aparna: Sorry to inform you that customer care number is unavailable.
Aparna: Alternately, you may call call us on our toll free number[protected].
→I'm asking for a number other than toll free customer care number and you are giving me precisely that!
→I mean you're still giving me the toll free customer care number
→in a particular city where APHS is available - who is the highest authority?
Aparna: I would like to inform you that I am not the right person to assist you for the same.
→so tell me to whom I can talk to who can give me the information I want
→and I want a number to talk to, not an email address
→and not a toll free general number
→Asian Paints is a big company.. surely there should be someone to whom I can talk to!!!
Aparna: Kindly stay online, while I check the information for you.
→I'm waiting
Aparna: Kindly stay online, while I check the information for you.
→I'm waiting
Aparna: Thank you for your patience.
Aparna: I would like to inform you that I shall forward your details on high priority bases they shall contact you at the earliest.
→I have been extremely patient. Asian Paints have tried me to the extreme of my limits.
→who is they?
Aparna: Our concern department shall revert to you at the earliest.
→someone better
→I'm going to pester Aparna daily now until I'm sorted
Aparna: Is there anything else that I may assist you with?
→not today. maybe tomorrow.
Aparna: Thank you for visiting Asian Paints.
Aparna: Do visit us again if you need any more assistance.
Aparna: Have a pleasant evening!
I have already registered a complaint through your Aparna chat forum. The complaint ID is[protected]. I had registered the complaint first on 2nd May 2016. I have had no contact from the complaint department.(although the local unit was in touch but not reference the complaint). I had raised the complaint again on 17th May 2016. Still no contact from complaint department reference the complaint!!!
Here's the latest chat for your quick reference:
→Hello
Aparna: Good Afternoon! Welcome to the Online Chat at asianpaints.com
Aparna: How may I assist you?
→I had lodged a complaint on 2nd May 2016. Complaint No.[protected]
→This is still unresolved
→And there was no call or visit from anyone at Asian Paints with reference to the complaint since I lodged it
→????!!!
Aparna: Certainly, I will be glad to assist you with the same.
Aparna: I apologize for the inconvenience caused to you.
Aparna: Be rest assured, I shall forward your details to the relevant department.
Aparna: They shall revert to you at the earliest.
Aparna: Please go ahead.
Aparna: Are you with me?
This chat has ended, start typing below if you need anything else!
How satisfied were you with this chat?
Not at all satisfied
Extremely satisfied
Top of Form
Bottom of Form
Question 1 of 5
Next
→Hello
Aparna: Welcome back!
→I'm sorry - was interrupted with work
→are we in the same chat as before, and I'm talking to the same person?
→?
→I'm asking so that I know whether to repeat what I had written before or just carry on from where the chat got interrupted
Aparna: Be rest assured! I shall forward your details to the relevant department they shall revert to you at the earliest.
Aparna: Is there anything else that I may assist you with?
→no, not right now. Hopefully I would get a call from someone this time to whom I can share all the problems
→and that he will be able to make a difference to the situation!!
Aparna: I shall forward your details on high priority bases they shall revert to you at the earliest.
→btw, what is the process of claiming a refund?
→it is a shame that we've to pay the money upfront with the order and then suffer like this!!
Aparna: I do understand your concern.
Aparna: Once again I apologize for the inconvenience caused to you.
→you don't really understand the magnitude of the pain and ordeal I am going through!!
→you didn't answer my question
→what is the process of claiming a refund?
Aparna: Sorry to inform you that I am not the right person to assist you in this regards.
Aparna: Request you to mail us on [protected]@asianpaints.com
Aparna: They shall revert to you within 24 working hours for the same.
→oh! it feels there isn't a documented process for you convey!!
→this is not acceptable
→you say 'they shall revert' - who is 'they'?
Aparna: Our relevant department shall revert to you within 24 working hours.
→I will get a call from the complaint department? OR Will the site be visited by someone in the complaint department?
→you mean revert with a call?
Aparna: Our relevant department shall contact you within 24 working hours.
→you mean contact with a phone call?
Aparna: Yes.
→when it comes to taking money from a customer you have all the processes in place. Why is that not the case for paying them back when you mess up with the work?!!
→I demand an explanation
Aparna: Sorry to inform you that I am not the right person to assist you in this regards.
→whom can I talk to with regards to my complaint?
→can you give me a number other than the customer care number?
Aparna: Request you to mail us on [protected]@asianpaints.com
→for getting a number where I can talk?
Aparna: Sorry to inform you that customer care number is unavailable.
Aparna: Alternately, you may call call us on our toll free number[protected].
→I'm asking for a number other than toll free customer care number and you are giving me precisely that!
→I mean you're still giving me the toll free customer care number
→in a particular city where APHS is available - who is the highest authority?
Aparna: I would like to inform you that I am not the right person to assist you for the same.
→so tell me to whom I can talk to who can give me the information I want
→and I want a number to talk to, not an email address
→and not a toll free general number
→Asian Paints is a big company.. surely there should be someone to whom I can talk to!!!
Aparna: Kindly stay online, while I check the information for you.
→I'm waiting
Aparna: Kindly stay online, while I check the information for you.
→I'm waiting
Aparna: Thank you for your patience.
Aparna: I would like to inform you that I shall forward your details on high priority bases they shall contact you at the earliest.
→I have been extremely patient. Asian Paints have tried me to the extreme of my limits.
→who is they?
Aparna: Our concern department shall revert to you at the earliest.
→someone better
→I'm going to pester Aparna daily now until I'm sorted
Aparna: Is there anything else that I may assist you with?
→not today. maybe tomorrow.
Aparna: Thank you for visiting Asian Paints.
Aparna: Do visit us again if you need any more assistance.
Aparna: Have a pleasant evening!
We have forwarded your complaint to the relevant team. We'll get back to you with assistance.
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+91 22 3981 8000
Asian Paints House 6A, Shantinagar, Santacruz (E), Mumbai, Maharashtra, India - 400 055
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