Asian Paints — Smart Care Damp Proof Code 1048

Address:

43, Russa Road East First Lane, Swiss Park, Kolkata 700033

We had carried out repair of water ingress into our house through our Rooftop in the year June 2022. Asian Paints had used their Product Smart Care Waterproof 1048, which as shown in their public document as having 7 years guarantee.

But unfortunately water recently started leaking again as soon as it started raining. This is again damaging our false ceiling made of plywood, which informatively was renewed just after the said application. The total cost for the waterproofing job was Rs.22000. Out of this Rs 19000 was the expense for the said material and labor for that application., Material cost for 20Lts is approx Rs.6500. The job was completed by 3 persons in approx 3hrs time.

Now they conveniently are harassing Senior citizens, stating No guarantee will be provided. Whereas Product Public Document advertises Otherwise.

Kindly look into the matter to ensure complete renewal of product after Removing the used product.

Awaiting you early reply.