Asian Paints — Tile Guard Exterior Paints

Please read conversation below, I had with an executive of Asian Paints in their chat room regarding a requirement. →Hi GM Aparna: Good Morning! Welcome to the Online Chat at asianpaints.com Aparna: How may I assist you? →I am using your schemes for my new house. Aparna: Please go ahead with your query. →I am looking for a paint suitable for roof tiles - terracota. I am resident of kerala. tiles are exposed to heavy rain Aparna: Alright! →hello r u there Aparna: Yes, kindly stay online, while I will transfer your chat to our Colour Consultant. →k Aparna: Thank you for your patience.. Aparna: Mr. Mathai, for tiles, we have Tile Guard which is a coating for roof tiles, Kerala bricks and non-porous baked clay tiles. Aparna: It has excellent water repellency property and provides excellent resistance against algal and fungal growth. Aparna: Asian Paints Apex Tile Guard incorporates the latest state of the art technology to provide long lasting performance in the most tropical and harsh conditions. →But your data sheet shows that it should not be used in damp / water flowing conditions Aparna: Mr. Mathai, Asian Paints Apex Tile Guard can be used in the most tropical and harsh conditions. →Quote from your site " Apex Tile Guard should not be applied on surfaces / substrates that are subjected to continuous seepage or dampness." →https://www.asianpaints.com/products/exterior-paints/apex-tile-guard/how-to-a...⇄ →Hello, please check and advise Aparna: Kindly stay online, while I check the information for you. →hello r u there? Aparna: Sorry for the delay, I will be with you shortly! Aparna: Thank you for your patience.. Aparna: Mr. Mathai, for Roof Tiles, you may use Asian Paints Roof Tiles. →Roof tiles? →R u selling roof tiles? →I have already purchased the roof tiles. →Hello? Aparna: Yes, Asian Paints offers Roof Tiles. →I asked for a paint dear. not tiles Aparna: Alright! Aparna: For Roof Tiles, you may use Asian Paints Tile Guard as a paint. →that means, tile guard is not suitable for exterior applications as you suggested earlier. Aparna: Asian Paints Apex Tile Guard can be applied in the most tropical and harsh conditions. Aparna: It also has an excellent water repellency property →It is not the answer for my query. You are suggesting one product for a particular application and your literature for the same says that it is not suitable. Which is correct? Aparna: Mr. Mathai, sorry for the inconvenience caused. Aparna: As this is a technical query, you may kindly send an email [protected]@asianpaints.com Aparna: Our Customer Care department will revert to you at the earliest. →I am using your products for my whole building and recommending it for my clients, being a practicing Engineer and if your products are not reliable what shall the Aam Admi will do? Aparna: Mr. Mathai, I understand your concern and apologise for the inconvenience. →It is cheating Aparna: However, I am not the right person to assist you with the technical information. Aparna: Mr. Mathai, request you to kindly send an email [protected]@asianpaints.com with your contact details and query.