[Resolved] Asian Paints — Waterproof paint service from Asian paint representative

[Resolved] Asian Paints — Waterproof paint service from Asian paint representative

C [email protected] from Chennai , Tamil Nadu Sep 23, 2022 Oct 9, 2022 This thread was updated on Oct 9, 2022

Complaint : Water Proof paint not effective, problem persist even after paint coat. INR 45, 000 spent for wtarer proof paint where-in company claimed that their Dam Proof product will arrest the issue but when problem remain same & water leakage again started after season first rain itself Asian paint is bringing new dimention to the problem that leakage is not from arae being painted but from neighbour's house joint wall. Concerns : Consistanatly following up with Asian paint since 4th August but very late / slow & irrelevant responses from company side. Water proof expert even donot visited the side & declare problem cannot be solved in 2 minutes video call by Asian paint first complaint representative. Lekage is not from new but same point where it was before paint. Befor paint representative claimed that lekage will arrest the issue but afater complaint bringing no liability to Asian paint & want to shake their hands from any liability. Thanks & regards, Gaurav Mehra[protected] Was this information helpful? No (0) Yes (0)
Nov 2, 2022 Complaint marked as Resolved Asian Paints customer support has been notified about the posted complaint. Verified Support Sep 23, 2022 Asian Paints Customer Care's response Hi Gaurav, we are extremely sorry for your experience and understand the concerns raised by you. We have forwarded your complaint to the relevant team and you can rest assured that our team will address all the issues faced by you.
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[email protected]

from Chennai , Tamil Nadu

Sep 23, 2022

Thanks for taking some action & will wait to get some resolution.

[email protected]

from Chennai , Tamil Nadu

Oct 9, 2022

Complaint ref no Number: 00009080

Hi Sir,
It's been 2 months & 1 week now since when I am following up for unsatisfatory work & warranty not being honoured for Dam proof roof paint task completed on 4th August for value INR RS 45, 000.

There being anormous mails, endless calls, 2-3 visit by asian paint representative, tried correction by hit & trail method but eventually problem remain same. As usual response from Asian paint side is dam slow in my case, representative responding back once in 15 days to try next action/ updates.

I request immediatey refund of total value paid as work done worth nothing to problem & water leaking problem persist as is is after the paint as it was before the paint.

All background & detatils ae there in earlier mail trail & time to time updated to all asian paint representatives - Mr. Sathish (Service Technologist) and Mr. Parthiban (Technical Associate).

Thanks & Regards,
Gaurav Mehra
[protected]
Mail : [protected]@gmail.com