Asianet — Worst broadband service

Address:	Ernakulam, Kerala, 682004
Website:	asianetbroadband.in

Asianet broadband, boasting to be the best and the largest Internet service provider has got a worse broadband service system. I recently upgraded from 510 Kb/s (which is truly never achieved as promised) to DART980 plan (boasting to give 6 MB/s speed). But soon I realized the the speed is still too low. I keep swirling around from one to another complaint and the customer care doesn't even know that modem needs to be changed. So after 2 weeks somebody comes for upgrading the modem and he doesn't have the modem I needed. So I end up buying costlier modem. Problems don't stop here. My bill is not adjusted and again I've to run around to get it adjusted. Still pending. Now almost after one month my speed drastically gets reduced. Mind you, I registered for an important online course needing high bandwidth. But I don't get it. The download speed is stuck at 40 KB/s today compared to 750 KB/s (5 MB/s). I've been calling them for a week sending mails to them, got 4 promised field visits pending from their side for a technician to visit and resolve it, nobody turns up for days. Technical support asks to forward screen shot to help-desk mail-id and no response. Bloody everybody keeps fooling around making me lose at my end costing my course at 1000 Rs per day. Please take some action against this company for ignoring customers' complaints. I got a subscriber number CN75591. Registered e-mail ID- [protected]@yahoo.com Name- Naveen Krishali