Airtel Customer Care

Airtel Customer Care

Bharti Airtel Ltd.

20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Tollfree:
1800 103 4444
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273
146
Phone:
+91 96 6339 5551
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95
64
+91 11 4266 6500 (Head Office)
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65
45
+91 11 4666 6100 (Head Office)
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20
29
Webpages:
Work days:
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am
Location Finder

Airtel Money Transactions Code: *400# have a limit of Rs 5,000 per transaction.
Unsubscribe the Airtel VAS Services SMS Code: 155223.


Airtel Head Office
Bharti Crescent, 1, Nelson Mandela Road, Vasant Kunj, Phase II, New Delhi – 110 070, India
Tel: +91 11 4666 6100, +91 11 4266 6500
Fax: +91 11 4166 6137

View More Information...
Satisfactory Rating
10%
Complaints
22108
Responses
7842
Resolved
181
So far so good - The company responded to our notifications and is working on resolving complaints.
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Airtel related photos (1362)

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Airtel Customer Care related pictures (1362)

Airtel Complaints & Reviews

Airtel — Broadband what a service!

 dattamn on Feb 8, 2016
Broad band is not working for me from the 10 days, (from jan 29th 2016)
complained several times, every time when i called them they will give false promise for me (within 24 hours your problem will be solved...!)
finally i decided to disconnection .. they are not ready to disconnect also

here is the details
reference No: 64128172(it will be closed on 2/2/16) No yet resolved!
and again its resheduled to 4/2/16---No yet resolved!
and is rise the ticket for cancellation
No: 64326108

and again resolution team requested to wait...
Complaint comments  Read comments Complaint category Internet Services

Airtel — Problem for MNP code

 Ashok Nagari on Feb 7, 2016
Sir
plz MNP code for my no."due system issues we are unable to genarate UPC code at present kindly try after some time" this massage from last month 13 jan i call custamer care but they said wait 72 hr ...after that my problem not solve than i call again care they said again 72hr.. and 10 time iam call they said same 72hr...than last month 25 jan my call not connect care...i call another no.to care they said to change sim and iam change sim at 2nd feb ..after that my problem not solve ...plz help sir......
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Airtel — Providing less data

 Rkpoet on Feb 7, 2016
I have recharged my cell no. 9805912346 with Rs 495 on 23.01.2016 and was offered 3GB data but only 2GB data credited to my account. Please look into the matter and credit 1 GB remaining data as offered immediately so as to enable me continue my number with your company....
Complaint comments  Read comments [1]Complaint category Business & Finances

Airtel — Activation of new number

 Savio Dalvi on Feb 7, 2016
I had applied for 2 sim card numbers one new and the other for porting it from Idea it has been almost 1 and a half week however I am yet awaiting a address verification. Within 3 days from the submission of my docs I received a message saying your activation has been rejected when checked further with the agent I was informed that the entire Kurla area where I am currently based at is a rejected area. This is ridiculous as I have been using Vodafone for ten years with no problem yet and also Idea it's been 4 years. Airtel needs to update their policies and also start checking on their people how...
Complaint comments  Read comments [1]Complaint category Utility Services

Bharti Airtel — Sim stopped working abruptly for no reason

 Indian106 on Feb 6, 2016
I am having a Sim card (Dehradun, Uttarakhand) that was working fine till last night but when I woke up this morning i.e. 7th February 2016, it is neither calling any number nor I am receiving any calls. When I dial, it says "This number can't be reached right now" and when my number is called, it says " Incoming call facility is not allowed on this number". When I tried calling customer care, it says error 538. My mobile is working fine as when I checked it with other Sim cards, they were working fine. Please resolve it as early as possible. I want my number working normally as till last night....
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Airtel — Activation of services without consent

 rhpeo on Feb 6, 2016
House of model service has been activated by airtel without my consent and amount 75 has been deducted from my main account.This is 5 time that airtel deducted my amount unnecessarily.I have to register complaint at TRAI this time..Kindly do needful.regards Arun Kumar Negi....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Airtel — Wrong charged for data

 Harmish Doshi on Feb 6, 2016
whenever I am using WiFi connection getting pop up stating data is been used and Data is deducted for data balance. I am thinking to lodge a FIR against Airtel Telecom for fraud. I reported and mailed to 121@in.airtel.com to ask why data is charged.This reply i got from their end:

Dear Customer,

Greetings from airtel!

This is in reference to your email regarding data usage for your airtel mobile number .

As discussed on "number", your concern regarding data usage has been explained.

We would like to inform you that most...
Complaint comments  Read comments [1]Complaint category Telecommunications

Airtel — Change of bill plan without intimation.

 chinmaya on Feb 6, 2016
I was using airtel cug 375 plan from 28th jan 2016 which has been automatically change to 149 cug plan.
I want to switch back to my plan.
No proper response is given by the customer care....
Complaint comments  Read comments [1]Complaint category Telecommunications

Airtel — Huge Bill Amount to illiterates without setting Credit Limit

 Ravikumar Devendran on Feb 6, 2016
This is regarding the Bill amount issue for Airtel Chennai Postpaid Mobile Number - 8870703012: The user of this mobile number is illiterate. She was using the mobile assuming that there will be an alert if she speaks too much. But she recently got a Bill Amount of INR 8000+ for the month of January 2016.

She is not afford to pay such a huge amount. Even for Corporate Employees, they set a Credit Limit not more than 2500 INR. But on what basis, they set a huge credit limit or no credit limit for this illiterate lady i dont know.

Even I have written a mail to 121@in.airtel.com...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Airtel — Unnecessary deduction of rs 396 from balance without intimating me

 zzbhagwan on Feb 6, 2016
In Nov 2015 i recharged with a airtel pack of Rs.396/- ( plan for 2G data valid for 90 days), problem occurred when 90 days completed and on 30.01.2016 deducted rs 396 from my balance saying the pack you activated in nov15 was auto renew pack, which according to me was never informed to me by airtel.

though i had provided them with all recharge messages & summary, they are denying my refund. issue was already escalated to airtels appellate, however it remained unresolved what should i do.

please advise...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Airtel — Broadband outage

 Rohitsaha2016 on Feb 6, 2016
My recent experience with Airtel broadband has been one of a kind nightmare. The service outage was due to hampered distribution box of the main cable on 20th Jan 2016 night. Upon calling up local area service engineer he could not give any ETA on the issue resolution and my numerous followups with customer care (on 121) they kept increasing the deadline of resolution. Finally the connection was restored on 27th Jan 2016 vide sms [Your Ref. no. 63876760 regarding Connection Not Working for your fixedline/broadband 1147543651 has been resolved. For assistance, please call customer care.].
Complaint comments  Read comments [1]Complaint category Broadband

Airtel — Mobile number services & payments

 Asheesh Dagur on Feb 5, 2016
My number is 9990600077 .i'm paid my bills but my call barred .and i'm called & request the customer care those r not solve my problem & hold my phn not expected time .
i'm checking my bills so my bill amount is extra from my bill.customer care not resolve my query's.


regard
asheesh dagur
9990600077...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Airtel — Cheating customer care people

 ssfb1986 on Feb 5, 2016
Got a call from Airtel customers care today afternoon, informing that call rate will be 5 paisa per minute if I press 5 after a tone. After I did got caller tone activated with deduction of 90 rupess. Cheating customers. Plz refund my account. My mobile no. 9686498066...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Airtel — Broadband service providing

 Nithintum on Feb 5, 2016
I raised an broadband connection request in airtel website on 1/2/2016. On 2 one of their employee by name sharan came and collected all the requiring documents and collected 1000rs in cash as security deposit and informed that by that evening or by end of 3rd I will get connection so waited till time but they didn't respond. After calling also there is no proper responses from them. So I want to raise an complaint about delay on service, no proper customer care and I want my 1000rs back....
Complaint comments  Read comments [1]Complaint category Broadband

Bharti Airtel Ltd. — Mental Harassment and threatening on personal mobile.

 Andrew Willington on Feb 5, 2016
I have a regular user Airtel 4G. I was a user of 9730100225 and 9730523225 post- paid numbers and 9860568552 router number. Despite my many complaints, the company gave me 3G Service, and I was supposed to get 4G service. The company has charged me for 4G usages. I didn't get 4G service in my area. This was the practice of deception. When the company charged me a lump some amount which is not according to my use. The company started sending some guns(anti-social elements) to mentally harass me. On the phone, some lady from the company hurled abusive remarks upon me. I am an Assistant professor at...
Complaint comments  Read comments [1]Complaint category Computers & Accessories

Airtel — Wrong billing: Discrepancy in airtel bill for no 0124- 4173548

 chat2amit on Feb 5, 2016
Airtel complaint for DISCREPANCY IN THE BILL landline no 0124- 4173548

The installation was INITIATED at night on 27th, but not completed,

The installation was completed by providing instrument and splitter and testing connection on 28th Jan at 11:30 am by Ajab singh.

i am wrong billed from 27th as my installation was completed on 28th January 2016....
Complaint comments  Read comments [1]Complaint category Telecommunications

Bharti Airtel — Fake internet charges add in monthly bill dated 03/12/2015

 rasika randhir on Feb 5, 2016
Dear Sir
We have Corporate (CUG) plan and having around 200 mobile number of airtel post paid connection. My is concern is for mobile no.9981999962. We have free 512 mb internet monthly usage in our plan.

That, we are using this number since last 7 years.

We received our Bill dated 03/12/2015 (10229216015) attached annexure-A and its consolidate Bill attached as annexure-B in which airtel have charged
internet usage excess by Rs.929/- plus taxes thereon. They shows Free charges Rs.4, 194.32 less in Rs.5, 123.60 resulted bill increased by Rs.929/-
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Airtel — Advance Rental Plan

 san4bhatt on Feb 5, 2016
I have purchase 6 month advance rental plan, after one month the plan was converted into monthly rental plan, i dont know how it was happened, when i ask
Airtel refund my money, they totally refuse. Wifi Data no.9599558245

Sanjay Bhatt...
Complaint comments  Read comments [1]Complaint category Broadband

Airtel — Incorrect charges for international roaming

 aarti ramdasi on Feb 5, 2016
Its starts from here: We have to travel abroad from India to UK for 6 months.

I was not aware for the tarrif and charges and was using the Airtel number from last 10 years.
I called the 121 line for Airtel Customer care and we discussed the same for an hour and finally he asked for how much time is your visit, I said 6 months.
The Analyst asked me to go for 999 package where the charges as per him is 30 mnts incoming free and SMS free per month.
No one informed this to us that we need to enable the package again after 25 days.

They said "OK we are...
Complaint comments  Read comments [1]Complaint category Telecommunications

Airtel — Cheating by airtel while influencing portability and giving fake plans

 amuchhalago on Feb 5, 2016
The sales manager (Mr. Ajit and team-09004062167) at Airtel Malad (East), Mumbai gallery gave a fake plan and influenced me to apply for portability to join Airtel. He gave a lucrative family plan for 3 of my members altogether and once the portability is done I found that the plan that was offered to me is fake. In spite of regular follow-up with Airtel through emails, phone calls and personal visit to thier office at Interface-7 Malad (W), Mumbai, Airtel csutomer care has no answer for my compalint. The call centre staff, the helpline at number 121 and any other customer care executives response...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

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