Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 11%
Submit a Complaint

Airtel Customer Care

Bharti Airtel Ltd.

20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore District
India - 560078

Customer Care Phone Numbers and Contacts


+91 11 4266 6500
(Head Office)
+91 11 4666 6100
(Head Office)

Additional info
Location Finder

Airtel Money Transactions Code: *400# have a limit of Rs 5,000 per transaction.
Unsubscribe the Airtel VAS Services SMS Code: 155223.

Airtel Head Office
Bharti Crescent, 1, Nelson Mandela Road, Vasant Kunj, Phase II, New Delhi – 110 070, India
Tel: +91 11 4666 6100, +91 11 4266 6500
Fax: +91 11 4166 6137

Airtel Postpaid / Airtel Prepaid

+91 99 5401 2345, +91 99 5409 9540
Andhra Pradesh
+91 98 4901 2345, +91 98 4909 8490
+91 99 3401 2345, +91 99 3409 9340
+91 98 4001 2345, +91 98 4019 8401
Delhi NCR
+91 98 1001 2345, +91 98 1019 8101
+91 98 9801 2345, +91 98 9809 8980
+91 98 9601 2345, +91 98 9609 8960
Himachal Pradesh
+91 98 1601 2345, +91 98 1609 8160
+91 99 0601 2345, +91 99 0609 9060
+91 98 9501 2345, +91 98 9519 8951
+91 98 4501 2345, +91 98 4509 8450
+91 98 3101 2345, +91 98 3109 8310
+91 98 9201 2345, +91 98 9209 8920
+91 98 9001 2345, +91 98 9009 8900
Madhya Pradesh
+91 98 9301 2345, +91 98 9309 8930
+91 99 3701 2345, +91 99 3709 9370
+91 98 1501 2345, +91 98 1509 8150
+91 98 2901 2345, +91 99 5009 9500
Tamil Nadu
+91 98 9401 2345, +91 98 9419 8941
Uttar Pradesh East
+91 99 3501 2345, +91 99 3519 9351
Uttar Pradesh West
+91 98 9701 2345, +91 98 9709 8970
West Bengal
+91 99 3301 2345, +91 99 3309 9330

View More Information...

Customer satisfaction rating
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel related photos (1586)

Complaints with pictures are more trusted and informative    View all

Airtel Customer Care related pictures (1586)

Airtel Complaints & Reviews

Sort by:

Airtel — No response FOR 2 weeks to changing IPTV to DIGITAL TV

 Ayesha2016 on Jul 23, 2016
Dear Sanjita,

Yesterday (22 Jul 2016) Mr. Sahil Sharma, from the AIRTEL Resolutions desk called to fix a time for AIRTEL to visit my home to replace the IPTV with the DTH box. We decided that the team would visit my house at 6 pm in the evening. He ASSURED and even promised that they WOULD arrive on time and AIRTEL would keep its word. He even said that this was absolutely final. I rushed home from work and then waited and waited in vain. NO ONE VISITED MY HOUSE. No one had called till now.

I am absolutely at my wits end !!! Please suggest where should I complain...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel Broadband — Broadband refund status

 Sai ram dara on Jul 23, 2016
Hi airtel team,

I have paid Rs 1000 for getting of new broadband connection.. After one week, i got message your area is not feasable for Broadband connection. I have applied for refund of amount through onlinerefund airtel website.. Till now i did not get any reaponse from any one. This is the worst response i have nt seen till now. earlier, i had opinion on aitel about their customer service. i am hoping that you will help to me on the refund.
broand ref no: 7028570264
refund ref no: AOR2b01fe...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — Worst billing ever

 m.vamshidhar Reddy on Jul 22, 2016
Mobile no::8142166656 (postpaid). I met with an accident and didn't use the sim and services from May 24th and I also got a mail of service deactivation on on June 25th, I checked with the customer care and came to know that the billing cycle was from June 26th to July 25th. Then how come I have a due of 1075 rs again in y account. What is this?? Can I get an explanation? Call me back on 8142420005...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Recharge txn id

 Sageer Hossain on Jul 22, 2016
Dear team

I have tried to recharge my account through ur airtel app..and a txn id is initiated and send to me through message..but my account is still not recharged..its a recharge of rs's really urgent.I will be thankful if u would resolve the problem soon..please response fast

My account no. 9432418512
Txn id-455407

Yours faithfully
Complaint comments  Read comments Complaint category Mobile Handsets

Airtel — Internet Pole

 Nagteja on Jul 22, 2016

I am Nagateja son of K.Prabhu writing this email regarding the inconvenience caused by Airtel internet pole which is located in front of main gate.

We are in the process of constructing a house, the pole which is located in front of main gate causing problem in moving construction materials inside the site. Since, the building is in finishing stage the pole will cause problem to take the vehicles in and out of the house.

I sincerely request Airtel to help me remove the Airtel Internet pole near my house.

The Airtel internet pole...
Complaint comments  Read comments Complaint category Internet Services

Airtel — Complete callousness by airtel!!

 amberpaintal on Jul 22, 2016
This is to bring to your notice that i have been using an airtel broadband with the following credentials:

Account no. 7011417529

I was on a 8mbps/ 60 gb plan with a popup of rs. 99/- entitling me for unlimited local calls.

Few months back i got a call from airtel for a trial upgrade to a high speed plan which also necessitated a modem change. even after the upgrade i was not getting a speed more than 8.5 - max 9 mbps. i pointed this out to the service executive who conveyed to me that the connection speed will optimise over a period of couple...
Complaint comments  Read comments Complaint category Broadband

Airtel — Re activation my airtel sim card

 vicky hirthik on Jul 22, 2016
Dear sir,

My airtel sim card (77082 97027) now currently not working. Now am working in abroad from india so now my airtel sim card is currently not registered on network so please my airtel number reactivation to my currently place network selection to you added my airtel number. Please kindly requested to reactivated my airtel sim card number....
Complaint comments  Read comments Complaint category Printers

Airtel — Scratch card

 swaranjali srivastava on Jul 22, 2016
Sir, i have purchased airtel top-up recharge of rs. 10/- while scratching it, i have lost some digits of its pin number, i have also called airtel customer care for requesting my pin but they are saying that they are enable to doing this so i requested here so please send me its recharge pin or recharge my mobile number, i am sending you details of top-up card.

Serial no:1111603006557980

Secret pin:0871374770*160

My mobile no:8826991688...
Complaint comments  Read comments Complaint category Education

Airtel — Airtel landline connection and the internet is not working from last 14 days

 bachharajsharma on Jul 22, 2016
Dear sir/madam,

Our airtel landline connection and the internet is not working from
Last 14 days and registered complaints against this but no resolution
Yet. I contacted customer care almost every day and they are saying it
Will up and running in a day's time. And whenever i call, i am not
Getting a proper response from your customer representative and they
Talk very disrespectfully. So, i am very much disappointed with your
Ervice. If this will continue for more couple of days then you will
Be forcing us to search for an alternative.
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Ecs standing instruction not working for my postpaid mobile no 9986517568

 Subramanian Krishnaswami on Jul 22, 2016
I have three mobile no and one land line/broadband connection from airtel.
I have standing instruction for auto debit on my credit card for all the four connection. The credit card bank issued me a new credit card with new expiry date with same credit card number on expiry of old credit credit card. I informed airtel about new expiry date through sms in the format suggested by airtel. The auto debit is working for two mobile and landline/broadband number.

But one one mobile number (9986517568) i am getting voice alert that i am having outstanding balance and payment has to...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Suddenly, prepaid balance shown as na and cannot call [Resolved]

 Rajendren K G on Jul 22, 2016
This morning experience that couldn't make outgoing call from prepaid airtel sim. Later check my mobile app to check the status of prepaid balance.

To my surprise it shows na. Usually it will show zero (0) but it's strange showing na.

Mobile number is 9791805163.

There is impossible to be balance to zero as it was recharged rs.250/- less than 4 days and it doesn't connect internet. On top it has all booster packs loaded with ample time frame to expire.

Please expedite the checking and put back my balance....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel Dish TV — Froading not gives the full benefit

 Abhinav Punia on Jul 22, 2016
Sir/mam maine 27th feb 2016 me 1465 ka recharge kraya.. Bt unhone 4 months bad hi disconnect kr dia.. Maine unse complaint ki to excuse dere hai ki tumne activate ni kraya tbhi offer.. Sir bhot req ki unse.. Bt indirectly vo y hi bolna chah rhe the ki hm kuch bhi krle.. Consumer kuch ni kr skta.. Sir kya sch m hm kuch nhi kr skte.. Sir i m a student or mere liye 1465 rs. Bht bdi bat h.. Plzz help me sir plz... Contact no.9997410668
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Airtel — Landline service for 0524376300 not working for past 10 days..

 soloking on Jul 22, 2016
Dear sir,


Pls be informed that our landline service is not working for the last 10 days even after repeated follow-up with the concerned service team.. This fault in the landline in happening very frequently and everytime the fault happens we are forced to wait for atleast 10 days minimum.. If this still continues, then we are sorry to say that we will forced to switch the subscription to different subscriber and will have to move with the consumer court in this regard.. This is because, everytime we are waiting for atleast 10 days during fault and the...
Complaint comments  Read comments [2]Complaint category Landline & Home Phone Provider

Airtel — Without information change plan and deduction more amount in airtel

 dipakraval on Jul 21, 2016
Dear sir,
Just kind for your information i have five numbers of airtel company sim card and i am long time and old custemer, but i am not satisfied and cheated of airtel company beacues the company changed the sim plan without giving me any information and charged the highest panelty for late paid more time so please refund me the extra charged money and i am not satisfy with airtel custemer care service.

If in short time i will not get satisfy result i will take my legally action.

In this way i no that how many custemer have been cheated and airtel company...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Bharti Airtel — Non activation of prepaid 4g dongle

 sanjarvi on Jul 21, 2016
I purchased a airtel 4g dongle with sim plus 6gb data pack for rs. 2000/- from kanishq infotech, 582 dh road behala kolkata 700034 authorised airtel shop on 16/7/16. photo of bill no. 1141 is attached.
I was promised activation on 18th july monday 2100hrs.
On wednwsday 20th july 16 the sim was activated by airtel ivrs system but till now the data pack has not been activated and i am unable to use the dongle....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Very bad airtel network

 vineetnirankari on Jul 21, 2016
I have complaint about bad network at my location and not even at my location when i travel within delhi call drops almost everywhere but there is no update from airtel. Everyday i miss lot of important calls and i am not even able to make outgoing calls sometime.
I received a call from airtel that our engineer will visit your place and check the network but no one has visited at my location. I have to pay extra money for call drops but there is no rebate. But the big issue is network. When i do not get good network then why should i pay bill, just for missed call alerts? Its seriously a...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Airtel — Frequent message incoming

 jitenthok on Jul 21, 2016
Lots of message comes to me, my number is 9612934123 in the name of th. jiten singh, i have discussed with your customer care centre my complaint no is 70386247 dated on 17.7.2016 but it is still continue, more than 100 message comes to my mobile, while receiving message no number is shown only cb message is highlighted and the content of the message is" janiye rashifal - call 55315@r9 and win gold-dial *646*3#, sms pack only @ r1-dial *444*1# so on so kindly block such type of message. my mobile is samsung - model no gt-s7562.

Complaint comments  Read comments [1]Complaint category Other

Airtel — Porting request not handled

 Ujjawal 12345 on Jul 21, 2016
I've requested for porting of the sim for the number +919713771282 from vodafone to airtel on 15-07-2016.

I received a confirmation on 20-07-2016 that the porting request has been validated by vodafone and the service shall start on 21-07-2016 00:12:00

Since then the sim has no signals
I reciced another message that when you stop recieving the signals enter you sim and dial a number for confirmation. But when i entered the sim the signals were not present.
It has been more than 12hours from the service time and i dont have a communication signal.
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Airtel — Broadband connection

 Krishbru on Jul 21, 2016
When i apply the new connection i received a message that i have feasibility to get connection. After that i have submitted my documents and payment of rs 1000. After 4 days i just called customer care to know the status that time they are told there is no feasibility in my area also they said will take 21 days has to wait to get refund amount.

All the customer care executive s are given different informations....
Complaint comments  Read comments [1]Complaint category Broadband

Airtel india — Airtel activated "follow celebrities" services without my knowledge

 azeem sai on Jul 21, 2016
Airtel activated a service called "follow celebrities" on my mobile number with out my knowledge. when i called the customer care, they told me i had clicked on an advertisement during browsing the internet and it got activated, to which i replied i never did. the coolest part is i had never used the data services of airtel for the current month.

My airtel no - 9567255149...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Recently Discussed

(0 minutes ago)
Getting bill after closing the service and paying full bill
(0 minutes ago)
IFB Industries
Complaint not attended so far
(1 minutes ago)
IFB Industries
Poor customer service of IFB Pune
(2 minutes ago)
Jp Traders Shipment
(4 minutes ago)
Return my order

Featured Complaints