Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 15%
Submit a Complaint
24811
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
712
400

Phone:
Phone:
347
216
+91 11 4266 6500
[Head Office]
164
126
+91 11 4666 6100
[Head Office]
95
87

Additional info
Customer satisfaction rating
15%
Complaints
24811
Pending
10227
Resolved
1467
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel related photos (1647)

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Airtel Customer Care related pictures (1647)

Airtel Complaints & Reviews

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Airtel — Not receiving ebill and forced to make payment with the fear of penalty

 selwynpius on Aug 25, 2016
I have a corporate mobile post paid plan with Airtel.I do not receive EBILLs, everytime i have to call up AIRTEL and ask for a bill.I only receive a sms stating my amount and due date.Despite of my repeated complains I do not receive monthly bills.
It is my right to recive bills and not just pay them blindly.
And if I delay hoping to recive the bill and then pay I will be penalized....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Airtel Withdrawal of iptv services

 akash.chaudhary@outlook.com on Aug 25, 2016
I purchased airtel iptv along with broadband and landline connection for my parents when it was launched, i was sold a costly iptv setbox and subscription few years back stating that its a futuristic technology, the services wasn't up to the mark though and i stuck to it as i had paid them a lot for stb & don't want to lose out on my initial charges. Now suddenly airtel decided to close iptv and forcing me to go for dth which comes with only basic manual paid recording option unlike iptv. I feel cheated because what they offering is not at all equivalent to iptv.

I expect nothing...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Airtel — 50 percent cash Pack for using 3G data

 Rajkumartuti on Aug 25, 2016
I recharged amount rs.143 =1.5Gb for 3days on 24/08/2016 Internet." Previously I checked data services dialling *121*11#.
Followed by press 0 then press 8 .after displayed press 1 for 142 = 565 MB /14D.
Press 2 for 143=1.5 GB /3D. " Then called customer care and asked about rs143= 1.5GB Scheme attend by Ms.Joncy Rani customer care staff. I get the information that was cash back positive.that mean she said yes you can get the cash back for the scheme rs143=1.5GB/3D. NEXT DAY (25.08.2016) I was used approximately 1GB at nearly 04:45 am to 05:15 am. But I CAN NOT GET CASH PACK FOR USING...
Complaint comments  Read comments Complaint category Internet Services

Airtel — Broadband wire damaged

 Satya Vijay Choudhary on Aug 25, 2016
Even after complaining to you technician, there is no response from hin.He neither picks up his cell phone .The problem is the wire is damaged and due to tha the link to the modem drops frequently.If the problem remains the same and the wire remains unchanged I am not going to pay the bill for this month and you can kindly take off your internet connection if your technician doeesnt have time ....
Complaint comments  Read comments Complaint category Home & Garden

Airtel — Recless service at your Airtel office

 moinf8 on Aug 25, 2016
I Moinuddin farooque a customer of your service residing at nehru nagar belgaum Karnataka feels ashemed to informe you about the service provided at your service center. The guy named Mujassam was not available at his desk because he was busy chit chatting in the rest room. Really disappointed with the service and he even showed neglegance to the needed service saying "kal aao sir". He repeated this for atleast 3 times.
I am seriouslly disappointed by your service and i will make it sure i dont avail your service ever again in the future.
I hope you take very severe action about the...
Complaint comments  Read comments Complaint category Utility Services

Airtel — Unwanted charges added in my 9650998292 bill amount.

 dev4u.mca on Aug 25, 2016
I have the plan of 299 on my mobile no. 9650998292 but Airtel added unwanted charges in bill amount which i have not requested. some bill i paid but when i checked that why my bill is coming to high then i found, unwanted amount added in the bill and sent many mail to send me report of last 6 month charges and recalculate the bill so i will pay the bill amount.but i have not received any update till now and stooped the services.

i have mentioned in the mail that i will not pay bill amount whenever i will not get the recalculated bill.

please let me know where is my...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Offer promised by airtel during port in not provided

 SATHEESHWARAN on Aug 25, 2016
My Mobile number 9566988285 ported from Tata Docomo to Airtel.

when i approached Airtel Store they confirmed Initial offers for Ported customers as call from Airtel to Airtel will be charged 10 paise per minute and from Airtel to other network will be charged as 30 Paise per minute.

As my number should be ported out be 16.8.2016 because of mismatch in SIM card provided to me with their records Airtel activated my sim by 19.8.2016 only.

When i asked nodal team Miss.Ezhil confirmed me that since i suffered for 3 days without number she told she will check...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Non activation of my sim

 Shruti rocks on Aug 24, 2016
I have bought a Sim from an Airtel store from vijay nagar on 22 and august n I was assured that mysim will be activated within 48 hours, I waited whole day on 23rd for a guy who was supposed to come for address verification but no one turned up and today I received from an executive called ram Kumar that he country not locate my address and so he can cancel my request of new connection.. This is the lamest attitude and most irresponsible behavior that can ever be expected from a service provider ...especially when I stay in one of the key location s of new Delhi that is Delhi university hostel called...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — Excess bill and not providing proper bill for Revised bill amount

 Nari1006 on Aug 24, 2016
I was using airtel mobile no 9789757867 and felt that airtel charging Excess amount then my usage and PORTED to reliance net work.

and i surprised with receipt of bill for Rs 2331.16 for 10 days and written complaint mails to Airtel . After continuous mails and followup they agreed
that they are wrongly charged and revised the bill amount to Rs 691.46.

And now airtel asking to pay Rs 691.46 without providing bill for Rs 691.46.

i am asking bill for getting reimbursement from my company.
yMy company wants bill because ma claim TDS for service...
Complaint comments  Read comments [1]Complaint category Telecommunications

Airtel — Ridiculous overbilling

 Saqib Alam on Aug 24, 2016
23/8/16
customer id 1317081251
ph no. 7044400488
rashid parvez
hav been using airtel since 1st of this month...
i was informed that my plan will be postpaid of rs666..and i ll get 1 gb data usage...i make aroung 5 to 6 short calls per day..and very less internet usage..
yesterday i got an sms stating my bill has exceeded d credit limit i.e 1000, and my bill is 1200...i hav been getting similar messages since 10 days now..and in every sms the amount changes..1st it was 1200 den after 2 days it was 1500..den it came down to 1100 and now its back to 1500...hws...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Mobile portability not done disconnected my no

 Gopi Manjunath on Aug 24, 2016
I am gopi manjunath my no is 9994895765 i have requested a mobile portability online seeing the fake advertisement telling fastest network and open network on last month july and i got an call with the representative telling the plan which i am using with vodafone will be provided and he collected all id proof and information required and after two days after login the file he said the plan details which is more controversy to my current plan and i told to not port. After one month later i got call from airtel representative again and promised for same plan i am using in the vodafone will be given...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Vts sim not working

 vtsdipuenterprise@gmail.com on Aug 24, 2016
Dear sir /mam,
Pls note that my airtel payment receipt no 59365866 (Date 11.08.2016) customer name null but it is wrong customer name is dipu enterprise
Payment account number is 1280804028
Total number of sheet attachment here so pls checked the number agent's payment
And open the number as per commitment durgapur city center store, so please open the number because i am allready business hamper amount (Four lakh rupees) two month no payment because this problem is youre sim network latching 350 number is gprs rental amount 350 total loss amount with service tax 488000/-...
Complaint comments  Read comments Complaint category Electronics & Appliances

Airtel — Porting of airtel to airtel no. 9650994401

 skbgava on Aug 24, 2016
It is to inform you that i had deposited the necessary documents related porting of my airtel no. 9650994401 from delhi ncr to up west (From airtel to airtel) on 11.08.2016. I received a sms that porting of number completed on 19.08.2016 at 23:30 hrs. Accordingly my old sim has been de-activated on 20.08.2016 at 11:00 hrs. From your side.

I had continuously following your customer care representative and the person with whom i have deposited the documents for activation of new sim but sorry to say the no body has given me any satisfactory reply.

Till date i. E. On 22.08.2016...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Disconnection of wifi -8527158809

 abhi9238 on Aug 24, 2016
I have submitted my documents & advance amount of rs. 5970/- to the sales person named kamal pandey (Mob-8527-600402) while taking the airtel's home wifi service on 2nd july 2016 for the initial plan of 10 gb data at rs 995 /month. On 9th july i called customer care to change my plan to 30 gb which is rs. 1995/ month as 10 gb was not suffice my need.
Everything was going good, till i receive my first bill dated 24th july 2016 of rs. 7783/- i called the customer care to adjust the advance amount paid by me at the time of taking the installation & the balance rs. 1813 will be paid by me. But...
Complaint comments  Read comments Complaint category Internet Services

Airtel Prepaid — 9903506646-frequent timeout by airtel gprs service

 roquibul7 on Aug 24, 2016
Dear sir,

Now a days i found out that airtel gprs service is harassing me by frequently time out my net connexion in my airtel prepaid no., 9903506646... Even the data rate is not satisfactory when surfing a site. Connection keep alive is interfered by the company to my aforesaid number. Currently i am enjoying 3gb prepaid 3g with 347 inr.

Kindly help as soon as possible to get rid of the problem. Thanks...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Postpaid to prepaid not done 30days plus

 khalidshaikh on Aug 24, 2016
Dear sir/madam,
I khalid shaikh owned airtel no. 8454845492.
I had requested to convert my no fr9m postpaid to prepaid on 16 july 16.
I made my full balance payment.
I have beeb issued prepaid sim card from airtel gallery santacruz by executive mr pawan.
I am following airtel gallery people from last 1 month.
My prepaid simcard not yet started.
Sim not registered errors appears all the time.

This is first time in my life i had bad experience with airtel from last 12 years relation with airtel with different numbers.

Please...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — New broadband connection (paid activation charges but after 10 days still waiting for broadband connection)

 Pushp88 on Aug 24, 2016
Hi,

I applied for a new broadband connection of airtel on 15/08/2016. The next day (16/08/2016) one person came to collect the required documents and activation charges (1000). The same person informed me that the installation will be done till 18/06/2016 or 19/06/2016. Even i got a message from airtel saying that documents and activation charges are received and with in 3 working days means till 19/06/2016. But no one came for installation till friday, so i raised a complaint on 20/06/2016 with reference no - 71867004 and i was told that the installation will be done till 22/06/2016....
Complaint comments  Read comments [1]Complaint category Telecommunications

Airtel — Excessive high rate cut from call recharge

 Rimpi.1998 on Aug 24, 2016
9903165627 its a Kolkata prepaid no. Since few days..the rate cut charge has increased too much though we're connecting with airtel to airtel local calls .
This is absolutely not expected from airtel service.. I would like to say that please clarify this problem as fast as possible and further it should not repeat. Eagerly waiting for fast response.
Regards......
Complaint comments  Read comments Complaint category Mobile Handsets

Airtel — Block the sim number 9972191901

 Shashikumar Ediga on Aug 24, 2016
Dear service team,

Hi, this is mr. Ram desurkar from belgaum having airtel prepaid connection no. 0091-9972191901. I lost my mobile today morning, hence, i want to request the airtel team to please block this sim card asap.

Please guide me through the process of issuing a duplicate prepaid sim card (If possible, with the balance amount from my previous sim). I expect a quick solution to my problem with further knowledge of the procedure.

Thanks,
Shashikumar e g - bellary - karnataka state...
Complaint comments  Read comments Complaint category Mobile Handsets

Airtel — Relocation of connection

 Krishna_Salunke on Aug 24, 2016
I never expected that i would ever write to you because i loved my airtel experience till 17th aug 2016. I had requested to relocate my airtel landline connection to my new residence which is within 4 kms radius on the 13th aug 2016. Reference no: 71629074 this get horrifying after that.

I get a call from patil on the 17th saying a person called santosh would visit my residence to fix the line.

In that excitement i call santosh to know by when he would visit my residence, then he says that there is some issue due to which he may not fix it today. But he would do it...
Complaint comments  Read comments Complaint category Internet Services

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