Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 11%
Submit a Complaint
24331
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
628
360

Phone:
Phone:
308
192
+91 11 4266 6500
(Head Office)
148
115
+91 11 4666 6100
(Head Office)
80
81

Additional info
Location Finder

Airtel Money Transactions Code: *400# have a limit of Rs 5,000 per transaction.
Unsubscribe the Airtel VAS Services SMS Code: 155223.


Airtel Head Office
Bharti Crescent, 1, Nelson Mandela Road, Vasant Kunj, Phase II, New Delhi – 110 070, India
Tel: +91 11 4666 6100, +91 11 4266 6500
Fax: +91 11 4166 6137

Airtel Postpaid / Airtel Prepaid

Assam
+91 99 5401 2345, +91 99 5409 9540
Andhra Pradesh
+91 98 4901 2345, +91 98 4909 8490
Bihar
+91 99 3401 2345, +91 99 3409 9340
Chennai
+91 98 4001 2345, +91 98 4019 8401
Delhi NCR
+91 98 1001 2345, +91 98 1019 8101
Gujarat
+91 98 9801 2345, +91 98 9809 8980
Haryana
+91 98 9601 2345, +91 98 9609 8960
Himachal Pradesh
+91 98 1601 2345, +91 98 1609 8160
Jammu
+91 99 0601 2345, +91 99 0609 9060
Kerala
+91 98 9501 2345, +91 98 9519 8951
Karnataka
+91 98 4501 2345, +91 98 4509 8450
Kolkata
+91 98 3101 2345, +91 98 3109 8310
Mumbai
+91 98 9201 2345, +91 98 9209 8920
Maharashtra
+91 98 9001 2345, +91 98 9009 8900
Madhya Pradesh
+91 98 9301 2345, +91 98 9309 8930
Orissa
+91 99 3701 2345, +91 99 3709 9370
Punjab
+91 98 1501 2345, +91 98 1509 8150
Rajasthan
+91 98 2901 2345, +91 99 5009 9500
Tamil Nadu
+91 98 9401 2345, +91 98 9419 8941
Uttar Pradesh East
+91 99 3501 2345, +91 99 3519 9351
Uttar Pradesh West
+91 98 9701 2345, +91 98 9709 8970
West Bengal
+91 99 3301 2345, +91 99 3309 9330

View More Information...

Customer satisfaction rating
11%
Complaints
24331
Responses
9807
Resolved
256
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel related photos (1593)

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Airtel Customer Care related pictures (1593)

Airtel Complaints & Reviews

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Airtel — No range for mobile network & 3g

 Benni Johnson on Jul 25, 2016
Range and connectivity issues at the following address since the last 2 and half years:-
D 701, solitaire residency, jagtap dairy - rahatni road, rahatni pune. 411017.
The numbers used are as follows :- 9970581128 7709012649 9665920130. complaints have been lodged previously, but again due to lack of connectivity and call drop issues the engineers couldn't connect. so the complaints were closed, comparatively vodafone and idea we're prompt to our neighbours connection issues, they visited the place and took proper measures to sort all related issues...

This complaint...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Hot spot fraud

 Omprakash771 on Jul 25, 2016
I have been cheated by airtel, when there representative called me she told me that i will get 4gb data after that data will be unlimited but speed will reduce within 2 days i got the message that 100% of the data has been exhausted while i have uploaded and downloaded some basic files from gmail when i contacted them they say i have used the entire 4gb how is it possible and i am the only user using the hotspot and now i am not able to connect to internet

When i called the representative she said she will enquire but now when i callled her and the technician they are not answering...
Complaint comments  Read comments Complaint category Internet Services

Airtel Broadband — Airtel Broadband Delay in new connection

 kameskee on Jul 25, 2016
I applied for a new connection at RP Road Airtel Outlet on Monday 18 2016 with all relevant document needed. The Application reference number is TNPC 739482. I was promised to get the new connection within 3 days and I am yet to get it even after a week now. I called Mahendran (9940117944) several times and even visited the RP Road Chrompet shop many time and each time I get different reasons. I was told that my application rejected and when I asked for reason they are unable to clarify. Then later they said they forgot to mention the cheque number. This is a frustrating experience and ISP like...
Complaint comments  Read comments [1]Complaint category Broadband

Airtel — No access to Internet

 bijithanair on Jul 25, 2016
My office is in Mindspace Paradigm B Wing - 4th Flr, Malad W, Mum - 64. I never get internet connection in this building and this is same for my colleagues too. I am paying for 6GB data and cannot access internet the whole time at office. This is a mere waste of my money, if I'm not able to use internet while outside. Most of my day is spent in office. I hope they fix this issue since we have already raised a complaint with Airtel in the past.

Thanks & Regards...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — New Mobile Sim not activated

 kapil.niper on Jul 25, 2016
I bought a new airtel 4G sim on on 8th July 2016. It has been more than 15 days still airtel sim is not activated. I was informed from the sim provider that it will be activated soon. But even after frequent visits, it is not activated.

Had submitted all the required documents for new sim.

Please act onto this.

Airtel No: 9599571071

Kapil (08882421348)...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Regarding call rates

 gitansh arora on Jul 25, 2016
I have recharged my number with rs29 on date 30.06.2016 having offer on recharge of rs29 that i'll get all local and std calls @30 paisa for 90 days(pehle 60sec / 2p/s).
But i get all calls @1.2 paisa/sec for only 1 day.
I have attached screenshots.
I didn't get that such a reputated company can also do this.
Now they deducting my balance after every call not 30 paisa/min but 2paisa/sec.
Very disappointed from airtel....
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Airtel — Internet Activation Failure - 9741053935

 Prasath V on Jul 25, 2016
I activated my Airtel special offer internet pack Rs.154 - 1GB - 28 days on 22 July 2016 through 121. But activation did not happen and it says your pack is not activated because of low account balance even though I have a balance of Rs.225 in my main account. My previous balance of around 100 MB is supposed to carry forward with this 1 GB. But both did not happen and I lost 100 MB because of Airtel's fault. I am unable to use the internet for the past 3 days. When I called the customer care he did not know how to resolve this issue and he cut the call without informing me and giving proper service....
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Airtel — Plan change without intimation.

 indereal on Jul 24, 2016
Dear Sir/ Madam,
This is to bring to your notice, that I had a postpaid airtel number : 9724000138 which I had taken with corporate plan 199 with unlimited 2G net. However without any intimation or permission, the plan was changed to 99, with limit on internet. This clearly is case of misinformation and fraudulent intention. My bill came Rs.1959.6, when normal bill used to be around Rs. 500-600. The excess bill came due to the sudden change in plan. Due to this I had to port my number to Reliance Communications. I have paid the excess bill and now decided to lodge complain about poor service,...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Airtel — Regarding misuse of ID & Photo

 ml.verma on Jul 24, 2016
It is bring to your kind notice that i applied for new prepaid connection at Raj Telecommunication Sector-11, Rohini, Delhi -110085 Ph. No. 9211678711, on dt. 20.07.16 at about 12 noon and submitted my wife's ID (AADHAR CARD PHOTOCOPY) and one passport size photo with signed Airtel Blank Form. He gave me a new number 7042657233 and told me that your number will activate at night at about 8:30 p.m.and also gave me the verification no i.e. 59059 for activation of my number and also told me that "you too provide last 4-digits of your Aadhar card number and your phone will activate within 15 to 30 minutes,...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Airtel — No Network Coverage and Tower needed

 premnec on Jul 24, 2016
Hi Team,

I would like to appreciate your Initiative on being transparent with customers. This is the only way you can sort all issues and be on top among other providers. Recently, you have announced Project Leap to let customers be part of your solution which is a positive move and i would like to bring to your notice that we have very poor coverage in our area. Airtel tower is located at Karumbur Village, Ambur, Tamilnadu -653811. which is 2KM away from Ramapuram village. But, we have zero coverage and so many people from our village have converted to other providers in the recent...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Airtel — Prepaid Mobile Recharge amount not credited to the mobile no

 S Nanda on Jul 24, 2016
Hello,

I have done recharge using the airtel portal on 7th and 11th april.
till date these amounts have not got credited to my airtel mobile balance.
REF-CITRUSAI-34233659840251-4/4/16 : Amount 100 INR
REF-CITRUSAI-369437584251-6/4/16 : Amount 140 INR

I don't understand how these transactions did not show in my mobile
balance.

Please check and reply....
Complaint comments  Read comments Complaint category Telecommunications

Airtel — Cheat on Airtel Data offers Rs 295

 shridhu on Jul 24, 2016
Please Air tel Listen to the below notes, this is my 2nd i am registering my complaint.
-Till now my night data balance is not updated in my id of air tel app
-Air tel app is worst it doesn't show usage of data & most the time it shows error and never log in.
-Air tel customer point located in city with red booth, going there if ask for these queries.you know what they will say SIR THIS FOR THAT AND THAT FOR THIS
-Just they boomed their product and its suffer for us.
- Comparatively than other networks, air tel is the one at higher cost in terms of whatever recharges.
Complaint comments  Read comments Complaint category Employees

Airtel — Too high bill

 vajid sikandar on Jul 24, 2016
My postpaid number is 7387122833 MY BILL generated amount 6651/-
24/7/2016
and i didn't even use my sim from last 2 months
no customer support for my issues they are always ignoring me all the time that's a genuine issue i have been requesting them for last 2 months no help and i also have their recording there like we will fix but they haven't yet

plz help!!...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — Cashback not received

 dip121 on Jul 24, 2016
Hi this side dipesh from delhi actually i am using the number of airtel 7529990789 and yesterday on 22 july 16 i 've taken a cashback service of airtel by dialled 55555 and i got a confirmation also for the activation but as for the service those data i was used between 12 to 6 am they 've to give 50 percent cashback on the same but i didnot receive any of the data and when i called on the number of cm care they told me the another story but earlier i also used the same but i got the benefit. So i am requesting you please solve my problem and refund my balance....
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Airtel Digital TV — Setup box

 KRISHNA KANT Tyagi on Jul 23, 2016
Before few days in my air tel setup box is not working so I called to customer care service center, they told me that yr set up box will be changed & yr problem resolved in 24 hr, I told them that few months before I complained my remote & from yr side they told me same but they continuesly disturb me 8days so this time plz correct in 24 as u saying. but after 48 hr I call them, they r lieing that yr phone is not in range so we will resolved next 24 hrs. They always speak lie & they also cheat me plans also, due to this reason I was so much disturb & harassed, my kids regularly asking to me that...
Complaint comments  Read comments [1]Complaint category TVs

Airtel — Broadband Not Working from 7 days

 Abhinav910 on Jul 23, 2016
Hi,

My Airtel Broadband ( 0522- 4003834 ) not working from 7 days. I am complaining them daily to resolve this issue but it is not resolving. I never faced that type of issue with Airtel broadband in 5+ years but 7 days are too much to resolve a complaint. Engineers visited my home to check connection 3 times but my connection still not working. If it will take more days i will change the service provider.

Landline Number - 0522- 4003834
Contact Number - 9935309865
Contact Name - Meena Srivastava...
Complaint comments  Read comments [1]Complaint category Broadband

Airtel — I'm complaining about the amount deduction from my account for the past 6 years without my knowledge.

 Rockstar_5 on Jul 23, 2016
On 21st July 2016, I have received a message about a balance deduction of Rs.5 for every 5 days for a renewal of value added service from Airtel.

When I checked the last five deduction, I got to know that it was deducted from my account for every 5 days regularly.

When I called customer care and checked, then I came to know this deduction was done from 2011 onwards.

I was really shocked that my balance was deducted without my knowledge for the past 6 years.
The value added service was useless and without my knowledge they have activated it and...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Bharti Airtel — My mobile number has not been activated after giving my all details during Porting of number.

 Subhadeep Lahiri on Jul 23, 2016
I've recently transferred fron Nagpur to Hyderabad for job purpose. So I went to airtel office to port my airtel postpaid from Maharashtra circle to Hyderabad circle. After giving my all documents, Airtel executive told me that your connection will be activated within 7days. According him, I made some extra bill payment to avoid any issue during Porting. But from yesterday i.e. 22.07.2016, my old connection was deactivated and my new sim has not been activated. Now there is no tower showing in my mobile. I'have called airtel customer care for number of times but everytime they did false commitment...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Misguide And extra charge

 Dheeraj Acharya on Jul 23, 2016
N the begginning itself i am very disappointed with service provided by Airtel. As per your communication from service provider he said Rs. 799+ service charges.(18 hour
call+3gbinternet +600 msg )

My new Airtel Sim is activated on 9th July 2016 & they have collected Rs. 300/- from me. And she said the amount will be deducted in my bill. But unfortunately!!!

Today morning I have received the bill of Rs. 599.70/- bill dated 19th july 2016 bill no 525593710 And Mention Dated is 17th june to 16th july . But my Airtel sim activation date is

9th of...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — Delay in Switching of SIM from Normal to Nano

 manotpuneet on Jul 23, 2016
I have been trying to get my SIM changed from Normal sized to Nano since 20th June 2016. The same has not been completed citing reasons of mismatch of uploaded scanned ID proofs. I am staying in Pune and the number belongs to my brother Mr. Pankaj Manot. There is continued re-assurance of the same being taken care of within 24 hrs to no result. The SIm was taken in 2006 under my brothers Office Address. There are no ID proofs available to Office Address. The proofs submitted against the same are: VotersID, PAN Card, SBI BANK Passbook, Trade Licence (under Mr. Pankaj Manot at the said location)...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

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