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Airtel Customer Care

Bharti Airtel Ltd

20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Phone:Airtel Customer Care Toll Free Number: 1800-103-4444
 Airtel Toll Free Number: 198
 Airtel BlackBerry Service Number: 7070
 +91 96 63 395551
Airtel Money Transactions Code: *400# have a limit of Rs 5,000 per transaction.
Unsubscribe the Airtel VAS Services SMS Code: 155223.

Airtel Head Office Contact Details:
Address: Bharti Crescent, 1, Nelson Mandela Road, Vasant Kunj, Phase II,
New Delhi – 110 070, India
Contact Number: +91 11 46666100, +91 11 42666500
Fax: +91 11 4166-6137

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Airtel Complaints & Reviews

Airtel - outgoing services interrupted

User
 Nav Gaurav on Mar 3, 2015
Hi, this is Nav Gaurav, a post paid customer (9162881513). On 03-03-15 I have received a SMS at 3.00pm regarding resubmission of documents to purchase point (Airtel Store, Hariom Tower, Circular road, Ranchi-834001) to continue outgoing services. Thereafter I rushed to purchase point mentioned above at 4.00pm and resubmitted my documents & photo and completed all formalities. Executive over there name Neha has assured me that my services will not be interrupted as documents has been submitted by me. But to my utter surprise, my outgoing services is interrupted since yesterday evening 8.00pm....
Complaint comments Read comments Complaint category Banks

Airtel - Sim not being active after call verification

User
 utsavkumar on Mar 3, 2015
Dear team,

I have purchased a prepaid SIM no 97172702003 bearing serial no 8991101401382270502 on 26th of feb15 n all the valid documents were given to the salesman of Airtel outlet. Since then I have been regularly chasing with customer care team n get fake assurence every time that it will activated within24 hours n so n so but the result is its still not activated even signals also not coming.

Since I marked several mails to them but I come to know that there is no one interested to help their customer.

Pl do something at your end n get me out of...
Complaint comments Read comments Complaint category Mobile Service Providers

Airtel - Airtel prepaid not getting activated

User
 bandhavya on Mar 3, 2015
Hi Team,

My prepaid#9742836487 is converted from postpaid to prepaid connectivity 15days ago. Post this convertion, prepaid connectivity is not getting activated.

I have visited airtel store(Kormanagala4th block) twice and got update from the Airtel team that my number will get activate in 24hrs. But my number is still inactive state from past 15days.

Request you to do the needful on priority basis.

Thanks,
Bandhavya...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Airtel - I have 2GB data recharges but you have pay talktime

User
 MOHIT83 on Mar 3, 2015
Dear Sir / Mam I have check your data recharge offer for USSD; Your have given more offer I have choices Rs. 149/- offer ( 2GB data for 30days) So I have recharges it but Airtel given to talk time balance why... I have call to your Customer Care Office but Mr Shiv; Hemanshu & shanaz can't help me. Pls help me my no.-----9368683254 I have waiting for your call & supports....
Complaint comments Read comments Complaint category Unauthorized charges

Airtel - Fraud and Misrepresentation

User
 sharique umar on Mar 2, 2015
I SHARIQUE UMAR using Airtel Dth last 4-5 years, but i was really very surprized by fraud activity of Airtel Dth Engineer that came to my home on my complain. I registered a complain on Airtel Dth cus care on 27-02-15 that i am not receiving signals in my DTH, they told me ur problem will be solve in 24 hours max. on 28-02-15 and u have to pay 150 Rs. for it. I agreed on it. Next day engineer came to my home, and after watching only 30 seconds he told u have to pay 150+160 Rs. bcz 1 of ur device is not working. I denied for it, bczz i was feeling that he is trying to cheat me. After that he...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Airtel - Lack of Response and Assistance With Flawed Service

User
 Prannay Pathak on Mar 2, 2015
Hi I wanted to raise this complaint/request long ago, but the customer service that Airtel is extending to us is far too ridiculous. The guy that got my broadband set up responds no more to my calls regarding the future of my plan. The problems are many. Let me list them here: 1. What I had paid for was a Rs. 1299 per month plan. The next month, I received a bill for Rs. 1459. The bill says: Rs 160 as tax. 2. I kept the plan since I had no option. Tax was made to seem 'imperative'. 3. Recently, I received a pamphlet that said that the plan I had, was a 20 GB plan, whereas I am still getting...
Complaint comments Read comments Complaint category Broadband

Airtel - Fraud deduction on internet usage

User
 patty669h on Mar 2, 2015
Sir,

With regard, iwould like to bring following fraudlant to your notice.

My airtelprepaid balance rs 128/- has been deducted in one go for usage of internet,
Whereas no internet has been used by me . Last 5 transaction shows usage in kb’s (Without data plan) and i don’t know how 128 rs deducted. I called two times customer care executive but they have no answer except for uses of internet. Today one executive called me from no +911400480117 and told me that ‘’you have used internet and we have surprisegift for you. I disconnect the...
Complaint comments Read comments [1] Complaint category Telecommunications

Airtel - no service, prob in my house

User
 namabhard on Mar 2, 2015
hi, i have faced the prob in my house, my mob have no signal in my house i have these prob in 15 days i have already tell u three times but not solved this prob if u dont solve this prob in quicly i goes to another mobile company like essar company...
Complaint comments Read comments [1] Complaint category Real Estate

Airtel - NUMBER DISCONNECTED BY AIRTEL NOW NOW ISSUING

User
 saurabh8_8 on Mar 2, 2015
I was using number 9999994657 from past 4 years. As I was out of country from last 5-6 months so the number got deactivated on 13/11/14. However I have cleared the total amount of Rs. 1873/- against this number on 25/12/14 and gave the request for activation the same day. The executive at Airtel Relationship centre told me that the number will get activated in 48 working hours and gave me the sim as well. I have submitted the documents at the Airtel Relationship centre BG-28, Aditya Mega city Mall, Vaibhav Khand, Indirapuram, Ghaziabad on 25/12/14. Since than they were saying that we will activate...
Complaint comments Read comments Complaint category Mobile Service Providers

Airtel - Ref12869105|] 8870002660- POSTPAID TO PREPAID CHANGE OR deactivation REQUEST MADE TO AIRTEL

User
 elangoan on Mar 2, 2015
Past one month i am trying with Airtel to change my postpaid services to prepaid or deactivation shall be done, since i am out of India further i am requesting them to take email actions, so for i have sent 55 emails to Airtel appellate.tn@in.airtel.com and 121@in.airtel.com. But no one is taking any action on my request, just they sending their standard emial message, without taking any action, further month of Feb.2015, they are asking me to pay Rs.805/- without using any rental services. Please Refer my below email message sent to Airtel on my issue. 1) Please read our company submitted...
Complaint comments Read comments Complaint category Mobile Service Providers

Airtel - Online transaction

User
 ar6789 on Mar 2, 2015
Whenever i try to do an online recharge, I am always getting an error. Unable to recharge through Airtel site. This happens too often. I am really uncomfortable with this.Site can be down once in a while but it is too irritating if it happens too frequently.Please do the needful....
Complaint comments Read comments Complaint category Mobile Service Providers

Airtel - Cannot receive the OTP

User
 Anupama Bhide on Mar 2, 2015
Number:9535616072 Everytime I dial *121#, I get the messae "Error occured(538).Please try after some time". I do not recieve any OTP as well when I try to pay on any site through my credit card. I also tried sending message "OTP <last 4 digits of the card" to 5676791, Hoerver, the same error message showed up.Please help...
Complaint comments Read comments Complaint category Mobile Service Providers

Airtel - 60-70MB daily 4g Data Deduction

User
 nadeemkhan5699 on Mar 2, 2015
Dear team, This is to inform you all that Airtel is unnecessary deducting my Internet balance by 60-70MB each day for no reasons, I have been keeping a track with screen shots to prove also would like to inform you that same complaint was made on 198 helpline, the advisor said he will transfer to supervisor but disconnected thrice. Seems like Airtel is Scamming here. Please get back with an explaination ASAP otherwise I have sufficient evidences to take things even further. Mobile Number: 9886961416...
Complaint comments Read comments Complaint category Mobile Service Providers

Bharti Airtel - Convert my postpaid to prepaid

User
 Punittam Mishra on Mar 1, 2015
Hi, My Name Punittam Kumar Mishra Airtel No 9643649609. I wants to convert my postpaid to prepaid because currently I'm in Chennai and my number is from Delhi. I'm not able to afford airtel in roaming. I had complain to 198 customer care but he told me that go to airtel shop with document and apply but I went to airtel shop one of airtel representative told that we not able to convert Delhi number in prepaid in Chennai and I'm not able to go Delhi for this purpose. So please do extra care on it otherwise I'm not going to pay any bill of airtel....
Complaint comments Read comments Complaint category Mobile Service Providers

Airtel - deactivating offer

User
 Jithin S vijimon on Mar 1, 2015
Sir, I took a new mobile(moto g2) which came with airtel 3g offer for 2 months each 1gb. I got the offer for 1st month and for the second month it is not activated. When I called the customer care. The person was telling I moved sim to another handset, so the offer was cancelled, if it is like that then they should mention it in terms and condition, but they have not mentioned anything in t & c. I feel cheated by this company. Please help me in solving this issue. Thank you...
Complaint comments Read comments Complaint category Mobile Service Providers

Airtel - Airtel Digital - Wrong Package Activation

User
 KapilSinghal on Mar 1, 2015
I took new Airtel HD Connection in July 2014 in Navi Mumbai. I purchased New Activation Card from Vijay Sales, Vashi, Navi Mumbai for Rs. 999 They told me to call Customer Care and book your Installation Order. Customer Care persons discussed various packages with me and I have finalised 1 year package for Rs. 4550 in which initial 1 month was free. Now in Febuary 2015, I am getting the message that amount has been exhausted and recharge immediately. I called up Customer Care, they told my 1 year package was never activated, your package is daily deduction of Rs. 17 approx. and now amount is exhausted....
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

Airtel - Deduct Rs. 99 without my permission

User
 panwarjimmy on Mar 1, 2015
An amount of rs. 99/- deducted from my prepaid account under head IR 99 value added services on 07726872973 I have neither requested for this service nor they sought my permission to deduct this amount. In fact I am out of the country(india) for more than 4 months. I can be contacted by email if required....
Complaint comments Read comments Complaint category Mobile Service Providers

Airtel - Excess Bill and Breaching the Privacy

User
 jha.sanjeev22@gmail.com on Mar 1, 2015
Dear, I was using one Airtel No. 9810301852. The bill was generated in excess for variou charges. I wan neither sent any bill or reminder. Suddenly i came to know that company wants around rs. 3500.00 from me. I got a call that if i do not pay the bill, then my known will be called for non-payment of bill. Two days later, i came to know that one of my know was called from 9958811402. Airtel should immediately inform me how can they bring the third party for dispute between company and consumer. How my call details were shared with someone. Who will be responsible for it? Regards...
Complaint comments Read comments Complaint category Unsolicited Phone Calls

Airtel - Deduction of Unfair Balance From 9878797587

User
 Satwinder2686 on Mar 1, 2015
Dear Sir/ Madam Its kindly inform you that yesterday dated 28/02/2015 i recharged my Number 9878797587 with 390 Rs. Offer full talktime, but after few hours 298 rs. Deducted from my account. No sms confirmation send by Airtel for this deduction . I already talk with airtel customer care. But they make unfair excuses for that, They told me that your internet pack is on auto renewal mode, But if any pack is on auto renewal mode they should confirm me by SMS. my pack is auto renewed on 28/02/2015 but auto renewal date is 22 or 23 feb 2015 and also use 3G pack they activate 298 2G pack and after...
Complaint comments Read comments Complaint category Mobile Service Providers

Airtel - not refund my money and simply making me fool

User
 rtadhwaj on Mar 1, 2015
Hi All, I have been calling airtel customer care and they promise me always to credit my banka/c no 112 Rs but they dont and now they simply making me fool that they will not credit this amount, so kindly help me on this to get my back in my account. regards Vipul sharma...
Complaint comments Read comments Complaint category Banks

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