Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 11%
Submit a Complaint
24307
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
627
358

Phone:
Phone:
307
191
+91 11 4266 6500
(Head Office)
148
115
+91 11 4666 6100
(Head Office)
80
81

Additional info
Location Finder

Airtel Money Transactions Code: *400# have a limit of Rs 5,000 per transaction.
Unsubscribe the Airtel VAS Services SMS Code: 155223.


Airtel Head Office
Bharti Crescent, 1, Nelson Mandela Road, Vasant Kunj, Phase II, New Delhi – 110 070, India
Tel: +91 11 4666 6100, +91 11 4266 6500
Fax: +91 11 4166 6137

Airtel Postpaid / Airtel Prepaid

Assam
+91 99 5401 2345, +91 99 5409 9540
Andhra Pradesh
+91 98 4901 2345, +91 98 4909 8490
Bihar
+91 99 3401 2345, +91 99 3409 9340
Chennai
+91 98 4001 2345, +91 98 4019 8401
Delhi NCR
+91 98 1001 2345, +91 98 1019 8101
Gujarat
+91 98 9801 2345, +91 98 9809 8980
Haryana
+91 98 9601 2345, +91 98 9609 8960
Himachal Pradesh
+91 98 1601 2345, +91 98 1609 8160
Jammu
+91 99 0601 2345, +91 99 0609 9060
Kerala
+91 98 9501 2345, +91 98 9519 8951
Karnataka
+91 98 4501 2345, +91 98 4509 8450
Kolkata
+91 98 3101 2345, +91 98 3109 8310
Mumbai
+91 98 9201 2345, +91 98 9209 8920
Maharashtra
+91 98 9001 2345, +91 98 9009 8900
Madhya Pradesh
+91 98 9301 2345, +91 98 9309 8930
Orissa
+91 99 3701 2345, +91 99 3709 9370
Punjab
+91 98 1501 2345, +91 98 1509 8150
Rajasthan
+91 98 2901 2345, +91 99 5009 9500
Tamil Nadu
+91 98 9401 2345, +91 98 9419 8941
Uttar Pradesh East
+91 99 3501 2345, +91 99 3519 9351
Uttar Pradesh West
+91 98 9701 2345, +91 98 9709 8970
West Bengal
+91 99 3301 2345, +91 99 3309 9330

View More Information...

Customer satisfaction rating
11%
Complaints
24307
Responses
9807
Resolved
255
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel related photos (1586)

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Airtel Customer Care related pictures (1586)

Airtel Complaints & Reviews

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Airtel — Internet Activation Failure - 9741053935

 Prasath V on Jul 25, 2016
I activated my Airtel special offer internet pack Rs.154 - 1GB - 28 days on 22 July 2016 through 121. But activation did not happen and it says your pack is not activated because of low account balance even though I have a balance of Rs.225 in my main account. My previous balance of around 100 MB is supposed to carry forward with this 1 GB. But both did not happen and I lost 100 MB because of Airtel's fault. I am unable to use the internet for the past 3 days. When I called the customer care he did not know how to resolve this issue and he cut the call without informing me and giving proper service....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Plan change without intimation.

 indereal on Jul 24, 2016
Dear Sir/ Madam,
This is to bring to your notice, that I had a postpaid airtel number : 9724000138 which I had taken with corporate plan 199 with unlimited 2G net. However without any intimation or permission, the plan was changed to 99, with limit on internet. This clearly is case of misinformation and fraudulent intention. My bill came Rs.1959.6, when normal bill used to be around Rs. 500-600. The excess bill came due to the sudden change in plan. Due to this I had to port my number to Reliance Communications. I have paid the excess bill and now decided to lodge complain about poor service,...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Regarding misuse of ID & Photo

 ml.verma on Jul 24, 2016
It is bring to your kind notice that i applied for new prepaid connection at Raj Telecommunication Sector-11, Rohini, Delhi -110085 Ph. No. 9211678711, on dt. 20.07.16 at about 12 noon and submitted my wife's ID (AADHAR CARD PHOTOCOPY) and one passport size photo with signed Airtel Blank Form. He gave me a new number 7042657233 and told me that your number will activate at night at about 8:30 p.m.and also gave me the verification no i.e. 59059 for activation of my number and also told me that "you too provide last 4-digits of your Aadhar card number and your phone will activate within 15 to 30 minutes,...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — No Network Coverage and Tower needed

 premnec on Jul 24, 2016
Hi Team,

I would like to appreciate your Initiative on being transparent with customers. This is the only way you can sort all issues and be on top among other providers. Recently, you have announced Project Leap to let customers be part of your solution which is a positive move and i would like to bring to your notice that we have very poor coverage in our area. Airtel tower is located at Karumbur Village, Ambur, Tamilnadu -653811. which is 2KM away from Ramapuram village. But, we have zero coverage and so many people from our village have converted to other providers in the recent...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Cashback not received

 dip121 on Jul 24, 2016
Hi this side dipesh from delhi actually i am using the number of airtel 7529990789 and yesterday on 22 july 16 i 've taken a cashback service of airtel by dialled 55555 and i got a confirmation also for the activation but as for the service those data i was used between 12 to 6 am they 've to give 50 percent cashback on the same but i didnot receive any of the data and when i called on the number of cm care they told me the another story but earlier i also used the same but i got the benefit. So i am requesting you please solve my problem and refund my balance....
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Airtel Digital TV — Set up box

 KRISHNA KANT Tyagi on Jul 23, 2016
Before few days in my air tel setup box is not working so I called to customer care service center, they told me that yr set up box will be changed & yr problem resolved in 24 hr, I told them that few months before I complained my remote & from yr side they told me same but they continuesly disturb me 8days so this time plz correct in 24 as u saying. but after 48 hr I call them, they r lieing that yr phone is not in range so we will resolved next 24 hrs. They always speak lie & they also cheat me plans also, due to this reason I was so much disturb & harassed, my kids regularly asking to me that...
Complaint comments  Read comments [1]Complaint category TVs

Airtel — Broadband Not Working from 7 days

 Abhinav910 on Jul 23, 2016
Hi,

My Airtel Broadband ( 0522- 4003834 ) not working from 7 days. I am complaining them daily to resolve this issue but it is not resolving. I never faced that type of issue with Airtel broadband in 5+ years but 7 days are too much to resolve a complaint. Engineers visited my home to check connection 3 times but my connection still not working. If it will take more days i will change the service provider.

Landline Number - 0522- 4003834
Contact Number - 9935309865
Contact Name - Meena Srivastava...
Complaint comments  Read comments [1]Complaint category Broadband

Airtel — I'm complaining about the amount deduction from my account for the past 6 years without my knowledge.

 Rockstar_5 on Jul 23, 2016
On 21st July 2016, I have received a message about a balance deduction of Rs.5 for every 5 days for a renewal of value added service from Airtel.

When I checked the last five deduction, I got to know that it was deducted from my account for every 5 days regularly.

When I called customer care and checked, then I came to know this deduction was done from 2011 onwards.

I was really shocked that my balance was deducted without my knowledge for the past 6 years.
The value added service was useless and without my knowledge they have activated it and...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Airtel — Delay in Switching of SIM from Normal to Nano

 manotpuneet on Jul 23, 2016
I have been trying to get my SIM changed from Normal sized to Nano since 20th June 2016. The same has not been completed citing reasons of mismatch of uploaded scanned ID proofs. I am staying in Pune and the number belongs to my brother Mr. Pankaj Manot. There is continued re-assurance of the same being taken care of within 24 hrs to no result. The SIm was taken in 2006 under my brothers Office Address. There are no ID proofs available to Office Address. The proofs submitted against the same are: VotersID, PAN Card, SBI BANK Passbook, Trade Licence (under Mr. Pankaj Manot at the said location)...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Airtel — Marketing calls even after registered under DND

 ajayaoi on Jul 23, 2016
My mobile number is 09896111025. There is company name constrans containers which are calling me every 10-15 days from different numbers. I have requested them not to call several times but they just keep disturbing me. I had complained on 1909 few times already. And Airtel have called and assured me that I will not receive any more these calls. I am getting calls from 011-41082697 and 011-41082689.last 2 times registered complain with airtel reference number is : 70290309 dt 11 july 2016 and 70487503 dt 23 july 2016. Please help me get rid of them....
Complaint comments  Read comments [1]Complaint category Unsolicited Phone Calls

Airtel — No response FOR 2 weeks to changing IPTV to DIGITAL TV

 Ayesha2016 on Jul 23, 2016
Dear Sanjita,

Yesterday (22 Jul 2016) Mr. Sahil Sharma, from the AIRTEL Resolutions desk called to fix a time for AIRTEL to visit my home to replace the IPTV with the DTH box. We decided that the team would visit my house at 6 pm in the evening. He ASSURED and even promised that they WOULD arrive on time and AIRTEL would keep its word. He even said that this was absolutely final. I rushed home from work and then waited and waited in vain. NO ONE VISITED MY HOUSE. No one had called till now.

I am absolutely at my wits end !!! Please suggest where should I complain...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Airtel Broadband — Broadband refund status

 Sai ram dara on Jul 23, 2016
Hi airtel team,

I have paid Rs 1000 for getting of new broadband connection.. After one week, i got message your area is not feasable for Broadband connection. I have applied for refund of amount through onlinerefund airtel website.. Till now i did not get any reaponse from any one. This is the worst response i have nt seen till now. earlier, i had opinion on aitel about their customer service. i am hoping that you will help to me on the refund.
broand ref no: 7028570264
refund ref no: AOR2b01fe...
Complaint comments  Read comments [1]Complaint category Telecommunications

Airtel — Worst billing ever

 m.vamshidhar Reddy on Jul 22, 2016
Mobile no::8142166656 (postpaid). I met with an accident and didn't use the sim and services from May 24th and I also got a mail of service deactivation on on June 25th, I checked with the customer care and came to know that the billing cycle was from June 26th to July 25th. Then how come I have a due of 1075 rs again in y account. What is this?? Can I get an explanation? Call me back on 8142420005...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Airtel — Recharge txn id

 Sageer Hossain on Jul 22, 2016
Dear team

I have tried to recharge my account through ur airtel app..and a txn id is initiated and send to me through message..but my account is still not recharged..its a recharge of rs 78..it's really urgent.I will be thankful if u would resolve the problem soon..please response fast

My account no. 9432418512
Txn id-455407

Yours faithfully
Sageer...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Airtel — Internet Pole

 Nagteja on Jul 22, 2016
Hello,

I am Nagateja son of K.Prabhu writing this email regarding the inconvenience caused by Airtel internet pole which is located in front of main gate.

We are in the process of constructing a house, the pole which is located in front of main gate causing problem in moving construction materials inside the site. Since, the building is in finishing stage the pole will cause problem to take the vehicles in and out of the house.

I sincerely request Airtel to help me remove the Airtel Internet pole near my house.

The Airtel internet pole...
Complaint comments  Read comments [1]Complaint category Internet Services

Airtel — Complete callousness by airtel!!

 amberpaintal on Jul 22, 2016
This is to bring to your notice that i have been using an airtel broadband with the following credentials:

Account no. 7011417529


I was on a 8mbps/ 60 gb plan with a popup of rs. 99/- entitling me for unlimited local calls.

Few months back i got a call from airtel for a trial upgrade to a high speed plan which also necessitated a modem change. even after the upgrade i was not getting a speed more than 8.5 - max 9 mbps. i pointed this out to the service executive who conveyed to me that the connection speed will optimise over a period of couple...
Complaint comments  Read comments [2]Complaint category Broadband

Airtel — Re activation my airtel sim card

 vicky hirthik on Jul 22, 2016
Dear sir,


My airtel sim card (77082 97027) now currently not working. Now am working in abroad from india so now my airtel sim card is currently not registered on network so please my airtel number reactivation to my currently place network selection to you added my airtel number. Please kindly requested to reactivated my airtel sim card number....
Complaint comments  Read comments [1]Complaint category Printers

Airtel — Scratch card

 swaranjali srivastava on Jul 22, 2016
Sir, i have purchased airtel top-up recharge of rs. 10/- while scratching it, i have lost some digits of its pin number, i have also called airtel customer care for requesting my pin but they are saying that they are enable to doing this so i requested here so please send me its recharge pin or recharge my mobile number, i am sending you details of top-up card.

Serial no:1111603006557980

Secret pin:0871374770*160

My mobile no:8826991688...
Complaint comments  Read comments [1]Complaint category Education

Airtel — Airtel landline connection and the internet is not working from last 14 days [Resolved]

 bachharajsharma on Jul 22, 2016
Dear sir/madam,

Our airtel landline connection and the internet is not working from
Last 14 days and registered complaints against this but no resolution
Yet. I contacted customer care almost every day and they are saying it
Will up and running in a day's time. And whenever i call, i am not
Getting a proper response from your customer representative and they
Talk very disrespectfully. So, i am very much disappointed with your
Ervice. If this will continue for more couple of days then you will
Be forcing us to search for an alternative.
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Airtel — Ecs standing instruction not working for my postpaid mobile no 9986517568

 Subramanian Krishnaswami on Jul 22, 2016
I have three mobile no and one land line/broadband connection from airtel.
I have standing instruction for auto debit on my credit card for all the four connection. The credit card bank issued me a new credit card with new expiry date with same credit card number on expiry of old credit credit card. I informed airtel about new expiry date through sms in the format suggested by airtel. The auto debit is working for two mobile and landline/broadband number.

But one one mobile number (9986517568) i am getting voice alert that i am having outstanding balance and payment has to...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

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