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Airtel Customer Care

Bharti Airtel Ltd

20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Phone:Airtel Customer Care Toll Free Number: 1800-103-4444
 Airtel Toll Free Number: 198
 Airtel BlackBerry Service Number: 7070
 +91 96 63 395551
Airtel Money Transactions Code: *400# have a limit of Rs 5,000 per transaction.
Unsubscribe the Airtel VAS Services SMS Code: 155223.

Airtel Head Office Contact Details:
Address: Bharti Crescent, 1, Nelson Mandela Road, Vasant Kunj, Phase II,
New Delhi – 110 070, India
Contact Number: +91 11 46666100, +91 11 42666500
Fax: +91 11 4166-6137

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Airtel Complaints & Reviews

Airtel - Freezone not accessible

User
 akashm99 on Dec 19, 2014
989894638890 Tamilnadu.. I am not able to use freezone in my mobile.. It also not connecting to airtel live or one touch internet services.. I dont know why..previously it was working even with or without recharge plans..but now Its not working.. Pls kindly make it accessible.. I already complained 3 to 4 times about this..but you people are not responding well..everyone using freezone services..but Im not.. Try to solve this asap.. Thank u...
Complaint comments Read comments Complaint category Internet Services

Airtel - deduction of balance and poor customer relation

User
 talk2sumit on Dec 19, 2014
good day sir i am sumit kumar using airtel no 9810319468. i have recharge my no. with Rs. 300 and Rs. 200 online on 19/12/2014 and after recharge i checked my balance and found Rs.192 only. i called airtel customer care 121 and asked about the deduction but they rudely told me that they cant do anything and cant tell me about my balance deduction and told me to transfer call to their senior and after 2 min they cut the line and they are doing this repeatedly.i am using airtel service from last 10 years and am very much disappointed with the customer care service provided by airtel, i...
Complaint comments Read comments Complaint category Mobile Service Providers

Airtel - Not Getting 3G singnal

User
 Warriorvivek on Dec 19, 2014
Hello I am Vivek and i recharge my mobile number (9503209881) with 3g plan 60mb 3g at Rs.23 but i am very very disappointed i am not getting 3g signal don't know what happen i called customer care but their customer executive are really useless they don't listening to the customers and disconnect the call ... I want resulation as soon as possible...
Complaint comments Read comments Complaint category Mobile Service Providers

Airtel - nop help for a problem on 3g dongle

User
 thecyborg on Dec 19, 2014
Dear Sir, I have bought a 3g dongle of your co. But for last couple of months the connection is terminated automatically after a 30 min or 1hr session. I contact 121 and 198. There a customer care executive (!) takes my call and after hearing my problem he/she transfers the call to his senior, there one more time I have to brief my problem. After hearing he says that as he cannot do anything in this regard he is transferring the call to technical helpline. Here the fun begins. The phone rings and rings and rings. No one there to attend my call. Only a digital voice says that my call is very important...
Complaint comments Read comments Complaint category Internet Services

Airtel - Wrong information and Misbehaved by the Manager

User
 suraj nandan on Dec 19, 2014
I called your customer care executive on 17th December 2014 and asked about the 3g Internet offer on my mobile- 9910380244 to which he gave the wrong information about Rs. 149 recharge stating that at the current moment i will get 500 Mb 3g data and 500 mb 3g Data as an offer. When i spoke to Imrog he just sounded like an uneducated team Leader who just go on telling one line continuously and then I also spoke to Gaurav who just disconnected the call when i asked him to let me know the name of the CSR who gave me the wrong information. These team leader really sucks. Its not the matter of Rs.149...
Complaint comments Read comments Complaint category Employees

Airtel Retailer - not access 12144 helpline no. and not done wrong recharge message to 51619

User
 amahala on Dec 19, 2014
Dear Sir, I have done a wrong recharge last day on 18dec.2014 wrong recharge no. 7727888400 amount 200 transition ID 248341422 and Wright no. is 9667696305. my lapu no. is 7023228302. also i call to helpline no. 12144 but it's not connected. and also send reversal massage as according to desire format but reply massage that sorry, your mobile number/series is not eligible to use this service....
Complaint comments Read comments Complaint category Other

Airtel - Airtel - CANCEL/DEACTIVATE MY AIRTEL POSTPAID CONNECTION

User
 Prakashbala on Dec 19, 2014
Hi Sir, I have used the airtel post paid connection last one year, Due to urgent situation i have moved to USA(out of country). My father requested to cancel my connection in airtel customer care center(Dindigul Branch in Tamil Nadu) on couple of Months and also we are ready to pay our bill amount immediately. But branch manager is not accepting because my card region is chennai. Could you please advise to all branch manager to accept our request. It has been very frustrating for me to go over this.I will not be able to use the sim card nor talk to the customer care, I kindly request...
Complaint comments Read comments Complaint category Mobile Service Providers

Airtel - CANCEL/DEACTIVATE MY AIRTEL POSTPAID CONNECTION

User
 Prakash.bs on Dec 19, 2014
Hi Sir, I have used the airtel post paid connection last one year, Due to urgent situation I have moved to USA(out of country). My father requested to cancel my connection in airtel relationship center(Dindigul Branch in Tamil Nadu) on couple of months and also we are ready to pay our bill amount immediately.But branch manager is not accepting because my card region is Chennai. Could you please advise to all branch manager to accept close the connections request. It has been very frustrating for me to go over this.I will not be able to use the sim card nor talk to the customer care, I kindly...
Complaint comments Read comments Complaint category Mobile Service Providers

Airtel - Serious Complaint - Recharge of Acc No. 3015369323, Mob No. 9828067687

User
 Vikram Saboo on Dec 18, 2014
Mail to: digitalTV@in.airtel.com Dear Sir / Madam Airtel Digital TV account number and Registered account number are mentioned in the subject. I recharged my account with Rs. 3850 yesterday (18/12/2014) @ 6.35pm. Please note the problems and unevenities in the same, which are frustrating and time + money wasting. Please resolve my issue based on the same. My recharge was done successfully as per net banking at 6.35pm, 18/12/2014. A confirmation SMS and Call from HSBC came immediately. However problem started when for about 45 minutes, my account was still suspended. Attachment1:...
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

Airtel - with out information they have changed my tariff plan and billed 4500

User
 nayeem khan a on Dec 18, 2014
I was into 1599 solitare plan, without information they have changed my plan 1250 data, and 399 my plan.. i have compliant on 6th of this month till now I have not got any response.. please put me into same plan bcz my usage is more, and I don't want to pay double... for same usage not happy with ur service.. I had also request to way of the amount but no, response.. and disconnected my out going past from 10yrs I was using idea.. without any compliant rectify my problem r I vill port my number to Idea... thanjs...
Complaint comments Read comments Complaint category Mobile Handsets

Bharti Airtel - 3G Internet Pack running at speeds lower than 2G

User
 Sriram Ganesh on Dec 18, 2014
I am a regular user of 3G internet on my phone and based in the chennai circle. I am currently working out of Delhi and the 3G internet pack that I have availed has been rendered useless. No website loads and no other app features work on my phone. It is a waste of my 250 Rupees. I complained through their customer care but they have been ingnoring my complaints, as usual . This is so unprofessional and unethical of such a big firm. Please look into it that the issue is resolved. Contact details : sriram.ganesh7@gmail.com...
Complaint comments Read comments Complaint category Mobile Service Providers

Airtel - False/Double Billing for Internation Roaming

User
 sacbom on Dec 18, 2014
Hi, I am Airtel customer and till now have been paying the bills regularly without any delays. I had gone to Canada on 24-Sep-2014. I called up Airtel call center and requested for International Roaming. I was tole d that the international roaming is for 199/Month. So i requested them to activate International Roaming. They asked me if any value added IR packs are required which will cost 3500/-. I categorically told them that i donot require it. I deactivated by Internation roaming on 19-Oct or 20-Oernatict(I donot remember the date exactly) However i was billed for 3500/- pack in the...
Complaint comments Read comments Complaint category Mobile Service Providers

Airtel - Poor service and customer harassment

User
 arpit099 on Dec 18, 2014
I had applied to convert postpaid number into prepaid on 12th December, 2014. My postpaid sim has stopped working since then whereas the prepaid sim is not yet activated. Moreover, I had visited Airtel office in Sector 11, Panchkula several times, where Mr. Sammi's behaviour was extremly rude. His gestures of extreme disrespect are not befitting with the moral code of conduct with a female customer. Kindly take necessary actions so that such haressment of female customers is not continued....
Complaint comments Read comments Complaint category Mobile Service Providers

Airtel - New Connection - DEFICIENCY IN SERVICE

User
 G S SAGAR on Dec 18, 2014
COMPLAINT- DEFICIENCY IN SERVICE. Inbox x G.S.Sagar Dec 16 (2 days ago) Reply to 121 Dear Sir, , I applied for Landline connection along with BB facility through your Bharti Airtel authorised DSA ACCESS TECHNOLOGIES mobile no -8750804040 on 29/11/2014 and also deposited Rs6495/ towards six month rent. But i am constrained to point out that even after 18 days, i have not been advised by any responsible officer and neither connection has been provided. Can any body from Airtel, tell me the reason for such a long delay ? I therefore once again request to provide connection immediately. Immediate...
Complaint comments Read comments [1] Complaint category Landline & Home Phone Provider

Airtel - Lease Line Fraud Issue

User
 sheetalm2222 on Dec 18, 2014
Now this is how it starts, At first an employee named Mr. Santosh Dubey (mobile- 9967933342/ 9222222548), commits me of getting the lease line done within 7 days. Then came his senior from Mahape named Mr. Manoj Rai (mobile- 8652791232), rectifying his junior's mistake and said it takes around 12 days to get lease line activated. It was 17th of Nov 2014, we spoke and gave all the documents along with the Cheque to these gentlemen. We confirmed about the activation within 12 days and they said it will be done. We also checked with them as to when the cheque will be deposited, they assured...
Complaint comments Read comments Complaint category Unauthorized charges

Airtel - Mobile Postpaid Billing Confusion

User
 Mad Rascal on Dec 18, 2014
Reference: Postpaid numbers: 9840040104 & 9940663531 Account numbers: 103-100115041 & 103-100992760 With reference to my above email dated on 20th day of October 2014 which is not sorted yet. When i dropped the cheque in one of your drop box located in Express Avenue, Royapettah, Chennai Here is the cheque detail Date: 14 - 10 - 2014 Cheque Number: 149223 Amount: 5, 514/- Bank: Indian Bank, Peters Road Branch I got a sms saying the cheque is not valid as the "Break-up of amount is not mentioned" (till date no one in Airtel Could explain what that means) . So, I went to the...
Complaint comments Read comments Complaint category Mobile Service Providers

Airtel - No response from Customer care for restoring my connection which was disconnected by mistake by Airtel

User
 AS1240 on Dec 18, 2014
I am having 2 connections of Airtel digital TV. In respect of one of them I am facing a continuous recurring problem where 75% of the channels are not available for viewing after 7-8pm till morning (peak TV viewing time). This problem occurred each month and every month we raised a complaint with Airtel customer care (CC). In response, they sent their person who gave us temporary resolutions and recovered Rs 150 as charges. We requested for a one time solution but they failed to provide the same as they did not intend to resolve it completely. When we tried to personally examine the issue (we have...
Complaint comments Read comments Complaint category Entertainment and Recreation

Airtel - Line Suspended No. 9975536376

User
 Reshma Menon on Dec 18, 2014
Dear Sir, Myself Pradeepkumar Nair, would be please to inform you that despite of clearing the outstanding amount as per your records of Rs. 1542/- dtd: 13.12.14, My connectivity has not been restored till date. Numerous calls has been received on my reference no. (Fathers No. 9096442376) regarding outstanding amount payable. I regretfully like to inform you about the distressful customer service provided by you and the stress taken by me to approach you for the connectivity. Therefore I would like to look for other service provider and like to discontinue with your service. Please...
Complaint comments Read comments Complaint category Mobile Service Providers

Airtel - Postpaid survice not opend with in 20 days

User
 mpsidhi on Dec 17, 2014
dear sir; i have requested my prepaid number convert to post paid no 9893303327 dated 02.12.2014 but till date my mobile no not convert to post paid. i have given all required document and also verified by your team. i have already given your fee. But your person not full fill my requirement.i am currently indore M.P. My name is manish kumar pathak.your sales officer name is Mr Ashish Sharma mob no is 9893908953....
Complaint comments Read comments Complaint category Mobile Service Providers

Airtel Digital TV - Assured free one month subscription at time of booking was not provided

User
 Kumar Shaurya on Dec 17, 2014
I booked airtel digital TV through onlne and the same was installed by airtel on 15th November, 2014. Airtel assured me to provide free one month subscription from the date of activation. The activation for the services happened on 15th December, 2015 after i made a call to the service center. The assured free one month services were not provided by airtel and the signals stopped working after the activation. It worked for few hours on 15 th December, 2014. When i tried to contact the call center executives, they keep on making me wait for more than 4-5 hours by putting my call on hold and...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

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