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Airtel Customer Care

Bharti Airtel Ltd

20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Phone:Airtel Customer Care Toll Free Number: 1800-103-4444
 Airtel Toll Free Number: 198
 Airtel BlackBerry Service Number: 7070
 +91 96 63 395551
Airtel Money Transactions Code: *400# have a limit of Rs 5,000 per transaction.
Unsubscribe the Airtel VAS Services SMS Code: 155223.

Airtel Head Office Contact Details:
Address: Bharti Crescent, 1, Nelson Mandela Road, Vasant Kunj, Phase II,
New Delhi – 110 070, India
Contact Number: +91 11 46666100, +91 11 42666500
Fax: +91 11 4166-6137

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Airtel Complaints & Reviews

Bharati Airtel - Prepaid recharge

User
 raja sekhar tummala on Oct 23, 2014
Dear Sir I've recharged my mobile i.e., 7702129709 on 22-10-2014.I intend to do recharge for 1GB 3g data for month.I picked Rs.249/- on airtel website on the following link. https://pay.airtel.com/online-payments/prepaidResponse.do Which states 1GB 3g data for 30 days.But after payment I've got 27000 local seconds.When the same was inquired by customer care, I was politely rejected by the agent (MAYURI-SUPERVISOR) and I came to know that money was not refunded. In turn I was blamed that mistake is with me so they cannot refund amount.But when I questioned regarding options in site, I haven't...
Complaint comments Read comments Complaint category Mobile Service Providers

Airtel - minute pack

User
 Vikrant Vik Rant on Oct 22, 2014
sir, i had done a minute pack on 15 /10/2014 which i saw at my mobile, that was in 38 rupees =80 minutes for 30 days, but when i activated it, i rechived msg about it that i got 60 minutes, valid for 5 days only. than i called customer care too much time and told them, they told me that after 24 hours it will be updated.than after finishing day 19/10/2014, all minutes are finished, and i did not get extra 24 days vallidity and 20 minutes.than they blocked my number to calling free customer care. i have lossed my 38 rupees, please help me sir, pls... vikrant...9621605760...
Complaint comments Read comments Complaint category Mobile Service Providers

Airtel - keeping my number 9840460646 under safe custody - reg

User
 doraiswamysitalakshmi on Oct 22, 2014
presently i am in canada and before coming here on 10th of sept I have given in writing to deactivate my no for some time till I returned from my foreign trip. This was done @ chennai, india and immediately my no was deactivated and assured that the no would be kept under SAFE CUSTODY TILL I RETURNED. But this month I have been charged Rs182 and odd for not using the cell from 10th sept AN onwards where as promise was given that every month, only Rs 50 would be deducted. I was not able to open the bill sent to me by email krish4bhel@yahoo.com as OTP was required which is unusual. Since I have deacivated...
Complaint comments Read comments Complaint category Mobile Handsets

Airtel - Post paid changed

User
 manjunath s m on Oct 22, 2014
My post paid planned changed without informing me worst thing ever could happen to anybody. I don't wish to continue with Airtel anymore. I called to customer care people to ask why my plan changed that person is very rude. That call details are below, Raghavendra H S Manger 121 customer care Call ref: 1601245108 I don't wish to continue with airtel Thanks & Regards, Manjunath 09886651220...
Complaint comments Read comments Complaint category Telecommunications

Airtel - Complaint against Airtel employees

User
 ushapavan on Oct 22, 2014
we want to change 9848515157 number as a personal numbr from a company group no. spoke to customer care n as directed went to 2 airtel outlets fr atleast 7times, .but they r so reluctant n sarcastic, that our work is not done.one of the outlets mos reckless was situated in chandanagar.they just spend time over speaking time.anyways ur problem is we got no objection letter from, but they r saying draft should b in other way .how can one demand any person to draft as it is u want? man thing is whether company stamp s perfect r not? is ur employees r so perfect n drafting.finally we want to 1 thing,...
Complaint comments Read comments Complaint category Mobile Service Providers

Airtel - Deduction of unconfirmed amount

User
 yogiraj678 on Oct 22, 2014
Sir, My mobile No. is 9868671071, An amount of Rs 65.00 has been deducted(21/10/2014, Tuesday, 8:11 Pm) by AT AIRINF, by merely removing an advertisement from the Google search home screen, Suddenly a message was pop up and showed you have activated Model video club service, so an amount 65.00 has been deducted (The total prepaid amount that I was). What is this...?????? is cheating to customer...you at least get it confirmed from the customer for any service or account deduction. Why no confirmation even sent to me, that I could stop any service before starting . This is a cheating to customer... Very...
Complaint comments Read comments Complaint category Mobile Service Providers

Airtel - kyc not submit balance 1000 remains unused + impolite customer representative

User
 dhiru123 on Oct 21, 2014
failed to sumit KYC number disconnected & balance (1000 Rs ) unused. when customer representative impolite extremily ashmed to know that indias leading service providers representative can do this . itas rediculous AIRTELL ...and... Dear Sir/ Madan, I am using prepaid airtell sim with no (+91-8003006678) from last 6 years . and on 19.10.2014 airtell sent me a message to submit id proof with a photo . but I fail to do so due to some reason. On 20 .10.2014 my airtell services is disconnected at 9:30 p.m . next day I went airtell office with documents but they say they cann’t start...
Complaint comments Read comments Complaint category Telecommunications

Airtel - Airtel prepaid mobile falls promotional scheme.

User
 sharmark_2009 on Oct 21, 2014
I am Rajendra Sharma from Jaipur. I am a prepaid customer of Airtel mobile. since past few days, I've been receiving a message regarding a promotional recharge offer from Airtel according to which on a recharge of Rs.12/- the tariff for local calls will be reduced to 30p/min valid for 60days. (PFA for images of the text message from airtel). I was convinced and got my phone recharged with Rs.12/- on 13th October. I got the recharge successful and scheme activation message and my tariff rates were reduced to 30p/min. However, after a couple of days he tariff rates went back to 90p/min. This scheme...
Complaint comments Read comments Complaint category Telecommunications

Airtel - unreasonably deducting the balance

User
 sheehan on Oct 21, 2014
my 2G internet validity was expired on 20 oct 2014.At 12.05 a.m I received a message that a sum of Rs.60 has been deducted from my account.I wish I will allow many of my friend circle and my colleagues not to take airtel connection as the services provided by them are worst and definitely i will proceed to consumers court if the necessary steps are not taken by the company...
Complaint comments Read comments Complaint category Internet Services

Airtel - Money deducted but 3G is not activated

User
 AmitBanerjee on Oct 21, 2014
Kindly note that I have recharge my phone with Rs 251/- for 1GB 3G data for 28 days on 18th October 2014 but found my 3G data is not working although the money is deducted from my credit card. My mobile number is 9748238701 (kolkata circle) and corresponding transaction ID is 028742. I have inform to your executive several times but they are not able to resolve this issue. On 20th October 2014 at 12:54PM I have discussed with Mr. Rahul Maji your senior executive who assured me that this problem will resolved within 24 hours but nothing happen. On 21st October 2014 at 12:45 PM I have discussed with...
Complaint comments Read comments Complaint category Mobile Service Providers

Airtel - Regarding Network issues 3G instead 2G [Resolved]

User
 mahtoraj on Oct 21, 2014
Dear Sir/Madam This is for your kind information that I have changed my plan on 14 Oct -14 from Prepaid to Postpaid before Postpaid I used 3G speed when I was recharge 3G plan but since 14 Oct I'm getting 2G speed insted 3G. While, I have already complaint 4-5 times but my problem has not resolved. I'm very irritate about this. Please look into the matter. Regards Raj Kumar Mahto 9711466225...
Complaint comments Read comments Complaint category Mobile Service Providers

Airtel - This time worst service provided and totally fed up with this

User
 Shivam_4868 on Oct 20, 2014
Myself Shivam son of Smt. Rekha Sharma. Residence in Ghaziabad. I have an issue/problem regarding my VAS (internet) in my connection/number - 9555355312 My balance was deducted because of my Auto deactivation pack was automatically renewed without any information Infect i got a message from your side a night before auto deactivation of pack that your VAS will automatically dectivate tomorrow Then today when I was checking my balance than i saw that my balance is deducted. And I call customer care number then they said directly that we can't help you And one person or an employee of you...
Complaint comments Read comments Complaint category Telecommunications

Airtel - Post paid to Prepaid issue on CUG plan - Chennai, Adyar

User
 balatg1982@gmail.com on Oct 20, 2014
HiI changed my postpaid plan of another number 9940465581 to prepaid on Aug23rd, 2014 @ Siverline Network Airtel Show room, Adyar, Chennai, Tamil Nadu. I infrom them that I am not getting bill details to my email-id, they told to fill the application form to update my email id (balatg1982@gmail.com). And after that I paid 460/- balance amt and they provide prepaid SIM card and said that it will activate in 3 days and the postpaid will deactivate in 3 days, this what they said to me and I never get my itemized bill details to my email id as well as my postal address.Few days later they call me again...
Complaint comments Read comments Complaint category Mobile Handsets

Airtel - REFUND OF DOUBLE CHARGES

User
 shaji s on Oct 20, 2014
I HAD ON 19/10/14 THRU EASY CHARGE CHARGED Rs 149 FOR INTERNET ACTIVATION. SINCE ACTIVATION MSG HAD NOT COME AND THAT NET CONNECTION WAS NOT THRU, I HAD LOGGED IN THRU YR TOLL FREE NUMBER. BUT AGAIN Rs 149 WAS DEBITED. ON CONTACTING YR CUSTOMER CARE, THEY INFORMED THAT CHARGES CANNOT BE REFUND. THIS IS CHEATING OF PUBLIC. DATA CHARGES FOR SAME PERIOD, SAME CAPACITY CANNOT BE COLLECTED TWICE. REQUEST TO REFUND ATTTITUTE OF CUSTOMER CARE IS HARSH...
Complaint comments Read comments Complaint category Mobile Service Providers

Airtel - No Broadband/Fixedline Activation Even after they committed

User
 DeepakHasija on Oct 20, 2014
I have applied for a new Broadband Fixedline connection on Sep 30, 2014. I have been told that the tags are not available in my area so they cannot provide new me connection. But I got a call from Airtel on Oct 15, 2014 and I have been told that the tags are free now and I can take a new connection in the name of my firm. Same day Mr. Rahul (+91-7042426493) came to my office and collected all the documents with Rs. 1000/- as the installation charges. On the next day (Oct 16, 2014) I got a message from Airtel, "We have received your documents. Your installation request 28013115 is being processed...
Complaint comments Read comments [1] Complaint category Telecommunications

Airtel - Nano sim non availability

User
 vijaycgowda on Oct 20, 2014
the airtel relationship centre in Basaveshwaranagar denies the nano sim card. - 1st person says nano sim is not available - 2nd person says the number starting with 9845 nano sims are difficult to get - 3 rd person has been saying it is out of stock from past two weeks Eagerly waiting for the response I have been honest Airtel customer since 2003 and I am getting these kind of stupid response from your relationship people the customer support is becoming worst day by day for AIrtel. It is so frustrating to have a good smart phone and not able to use it since the Nano sim is not available. email:...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Airtel Prepaid - SIM not activated from past 2 weeks

User
 Nitesh Ahirwar on Oct 20, 2014
i wanted to transfer my no from regular to micro sim bt 1st Airtel executives mistakenly given me H2 instead of H1 sim, later they replaced it with H1 micro sim and charged me Extra money, now they are saying that my No 9993944106 is deleted from system because of SIM No updated on H2 SIM, Again they gave me simple H1 sim and said no will activate on new sim (sim No 8991 93031 46624 85210 H1) now its been 7-8 days my sim is still not activated and always showing "SIM registration failed". In whole process my no is deactivated from past 18-20 days, really sad from airtel customer executives and there...
Complaint comments Read comments Complaint category Mobile Service Providers

Airtel - WRONG BILL REGARDING

User
 mahie on Oct 20, 2014
Iam A satyanarayana reddy my mobile no is :9000605362, iam activated date: 12/09/2014 airtel to airtel @ 10/- paisa offer. it is activated but not apply this offer in my airtel bill . iam contact your customer care 121 but they do not attend the call. please take this matter seriously. other wise i will change the another service....
Complaint comments Read comments Complaint category Credit Cards

Airtel - Regarding 3G service

User
 Vivek 8527503150 on Oct 20, 2014
Sir, I complained in morning regarding 3G services and my complaint reference no is PR102000026. I regret say that without resolving any problem and without consulting me they simply sms me that your Problem has been resolved and given me reference no CMOUD21020267660. Problem is same i did not get 3G Speed while recharging 3G recharge....
Complaint comments Read comments Complaint category Internet Services

Airtel - 'Manage Services' inadequate

User
 Raghu139 on Oct 20, 2014
Airtel’s online customer care for mobile subscribers is going from bad to worse… Check out their newly ‘re-designed’ ‘My Airtel’ page. For months they had been expressing regret for the ‘inconvenience to our customers’ during their re-designing phase that took several months. And when finally the new page became a reality, it has turned out to be quite inadequate. For example, in the ‘Last 5 transactions’, in ‘Manage Services’ on their new My Airtel page, you can NO MORE view the last five numbers you called. This is atrocious. The purpose is defeated if you cannot...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

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