Askmebazaar — Damage Xiaomi Powerbank 10400 MAH - Request for Refund for complaint no. Qrc83199

Address:

Ahmedabad, Gujarat

I ordered MI Powerbank of 10400 MAH on 22nd Jan 2015 under order number AB864902 and was delivered to me on 2nd Feb. 2015. When I opened that packing there were break into plastic package. However, I have started to use suddenly I remember when I ordered that was grey colour and which one is delievered to me is black colour after putting charging I felt this is wrong as well as damaged product. On the same day 02.02.2015 I put complaint through online through contact us query.In few minutes I got email that your query has been submitted will call you shortly. To reconfirm my complaint I did call on customer support and someone told me that my complaint is already registered and our team is already working on it and that will call you within 48 to 72 hours.I wait until 72 hours and did again call on 05.02.2015 to have an updated status of complaint.Here someone pick call and told me that no complaint is registered for my order Id and I have to submit complaint on that day. I was shocked that what is wrong with thus online shopping portal. Now I have submitted complaint and they provide me complaint no. Qrc83199. They asked to wait for 72 hours and team will call me and pick product from my home and I will get refund. Take a note that today is 11.02.2015 but still I didn't got any kind of call or email from askmebazaar side. Below is the process or days where I did call to support and that are aaying same thing that they forwarded email to team and will get respond or call from the shortly. 08.02.2015- Mr. Aakash pick the call and told me your complaint is registered and also he has forwarded email to team and I will get call from them. 10.02.2015- Mr. Manoj pick call and told me I have to wait 10 to 15 days. Because it require to process and get refund I have to wait 15 days max. I was shocked to hear that till mow everyone are saying to wait 72 hours but this person is saying 15 days. Now I feel this is tough to get refund for this product as this is not a simple refund like other companies like flipcart, amazon, etc. Please look into this issue and provide me refund of my order. Below are contact details. Order Id- AB864902 Buying person- JAYVANTIBEN MAHESHWARI mob no. [protected] Email. [protected]@yahoo.com Complaint no- qrc83199 Product delievered date- 02.02.2015 Complaint registered for refund date - 02.02.2015 through online and 05.02.2015 through customer care support.