Asus — company ignoring my problem with phone & replacement

Address:

New Delhi, Delhi

Dear Sir/Madam, I am having so many problems in my phone, Asus Zenfone 4 (A450CG), from December, 2014. I have visited service center too many times, but problem didn't resolve. They say sometimes that it has software issue, sometimes hardware issues. They update my software so many times, replace motherboard too, but problem didn't resolve. they have taken the phone for observation too but problem didn't get resolved. I complained in customer care service too many times, but they always ignoring me by saying you reset the phone, change the memory card, format the memory card. I asked them to let me talk to senior executive, but they always said they will contact you till evening so many times but i didn't get any call. I mailed my problems with all complain numbers to the support mail that the customer care executive said but didn;t get any response. Then again i send the mail then the mail is forwarded from one person to other but i didn;t get any response. So, i am attaching here the mail photo too for proof, and all documents like mobile phone receipt, service center receipts with RMA number i.e. complain numbers. I even said them that they solve the issue or replace my phone otherwise i will go for consumer court, but they again ignored so i am filing the complaint here. Please help me for replacement and from 6 months i am suffering from the issue of my phone. Warranty of my mobile phone is upto 30 september. SHASHANK KUMAR Mob- [protected], [protected] RMA Number- ING2540461 (complaint no.) Mobile Serial Number- E8AZCY09L373 Case ID(ASUS) - A[protected]