Asus India Customer Care
ASUSTeK Computer Inc
Customer satisfaction rating: 1%
Submit a Complaint
542
COMPLAINTS

Asus India Customer Care

ASUSTeK Computer Inc

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Address
18-474, Lakshmi Towers, Old Town, Anantapuram
Mumbai
Mumbai City District
Maharashtra
India
Landmarks:Opp. Triveni Big Cinemas

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
27
20

Phone:

Additional info
Compuage Infocom Ltd
Flat No. 8, 1st Floor, Mahalaxmi Aprt., Plot No 49, Nr. Baheti Hospital & Hope Hospital Dhantoli, Nagpur - 440012

Rashi Peripherals Pvt. Ltd.
3rd Floor, Plot No. 60, Dr. Bhiwapurkar Lane, Dhantoli, Nagpur 440012

Regenersis India Limited
Key Computers, 420A, N.A. Road, Khare Town, Dharampeth, Nagpur - 440010

F1 Info Solutions & Services Private Limited
Plot No 72, Flat No. 202, Kamal Datt Aprmant Back Side Of Hotal Anand Asharam Dhanyoli, Nagpur - 440012

Regenersis
Varad Computer First Floor, Gulshan Plaza, Rajapeth, Badnera Raod, Amravati - 444605

F1 Info Solutions & Services Private Limited
Madhuri Kunj” Plot No. 05, Deep Nagar No. 02, Near St. Francis High School, Farshi Stop Amravati - 444606

F1 Info Solutions & Services Private Limited
C/O Safalya Computing, Phokmare House, Near Dr. Bhamburkar Hopstial Tapadia Nagar, Akola Maharashtra State - 444001

F1 Infosolutions & Services Pvt Ltd
C-17/5 2nd Floor Tara Sadan Opp. Marlin Appartment, Sector-5 Devendra Nagar Raipur - 492009

Rashi Peripherals Pvt. Ltd
15/217, Mangra Para, Jawahar Nagarm. G. Road, Raipur 492 001

Compuage Infocom Ltd
House No. 30/796 Behind Ashoka Hospital Kali Mata Ward Ashok Vihar Colony. Raipur (CG) - 492001

Regenersis
Key Computers, 104, Block–C, Vineet Estate, Opp. Federal Bank, Near Disha College, Shankar Nagar, Raipur 492007

Rashi Peripherals Pvt. Ltd.
Flat No, B1, 1st Floor, Sneh Vihar Apartment, Near Nokia Care Center, Napier Town, Jabalpur - 482002

F1 Infosolutions & Services Pvt Ltd
33, Methodist Center, Opp. Hotel Kartik, 1006 Napier Town, Jabalpur - 482001

Regenersis
Busi Link # 1525, Wright Town, Jabalpur - 482002

Compuage Infocom Ltd
571, Narsingh Ward, Madan Mahal Station Road, Opp. Hotel Galaxy, Jabalpur (M. P.) 482002

Compuage Infocom Ltd
Plot No-204, Pushpanjali Complex, Zone 1, MP Nagar Bhopal - 462024

F1 Info Solutions & Services Private Limited
207/108, First Floor Sai Baba Complex Zone - 1 M.P Nagar Bhopal - 462011

Rashi Peripherals Pvt. Ltd.
House No. 90, 1st Floor, Rachna Nagar Bhopal. - 462023

Regenersis
Logic Technologies, 1st Floor, Siddhartha Apartment, 68 - B, Kasturbha Nagar, Bhopal - 462023

Mac Enterprise
Shop No 4. Kiran Plaza Dayaram Road Latur - 413512

View More Information...

Customer satisfaction rating
1%
Complaints
542
Pending
0
Resolved
5
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
SatClosed
SunClosed

Asus India related photos (117)

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Asus India Customer Care related pictures (117)

Asus India Complaints & Reviews

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Asus India — Touch is not working for asus zenfone 2 laser

 AkhilaRahul on Aug 27, 2016
Hi team,

I have bought this phone 3 months back, asus zenfone 2 laser . Now i am facing a big issue with this the main menu option touch is not working. I am struggling with this, not able to do anything beacuse of this issue.
Within 3 moths ot showing such issues then, how will i trust on this product. Sometimes phone is not responding.

I want to know this issue service center can solve or not and this will come under the warrenty??


Regards,
Akhila...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Second hand phone sold by asus or amazon

 Bhavesh Renpara on Aug 27, 2016
I had purchased Asus zenfone 6 on 20th September 2015 from amazon. Recently i got a fault on my phn and i went to asus service center but they told this phn is already out of warranty and already serviced 2 times before 20th September. So service center is not ready to service my phn under warranty. I contacted to asus and amazon but since one week no one have given satisfied answer. Amazon asking for DOA latter from service center and service center not giving that and they told to contact to asus customer care. So we contacted to asus customer care they taken my complain(A1608172118) but till...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — No volte support

 rohit199223. on Aug 27, 2016
I had a asus selfie mobile and it does not support vo lte, company have tell us before buying this product, it is very wron that asus is cheited its its cutomers.
i will sold it out if vo lte support is not there and complaint to tri. now, rjio is giving volte service and only those phones which support volte can avail the service, but asus selfie is not supported so how could we use volte support, it is very bad phone, i say!...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Asus fonepad 7 poor servicing

 vipin joy on Aug 25, 2016
When I visited Asus service center Gwalior to repair fonepad7, their response was very poor. It took 3 days to download a software . after that also problem was not solved . expected repairing charge they were charging was around Rs 8000 /-for a phone I bought for Rs 7000/-. Then I went to a local mobile repair shop and problem is fixed at a cost of Rs600/-. What is the use of such a service center?...
Complaint comments  Read comments Complaint category Products & Services

Asus India — Asus Zenfone 2 ZE551ML

 Procash3 on Aug 25, 2016
I bought this phone in July previous year, for INR 19, 999/- Just after use of 2/ 3 months there was screen/display problem, i went to service centre, they replaced the display and it worked for 20 days and i got the problem once again, there was same type of problem, this time they just formated the phone and returned me back, it started giving me problem again in display, automatic off, and automatic touch in the screen.
I told and requested them to change my device or give me some sustainable solution, but they just changed the display and gave me back, now there is again the same issue...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — ROG series of laptops : defects

 Poorvi123 on Aug 25, 2016
I bought the rog laptop GL552JX 10 days ago, and i am highly disappointed with the product. It has got so many defects that were not expected in this series. The laptop doesn't get started in a single go, it needs to be restarted to work upon and the screen has got some high blinkage problem. Also, the system hangs too many times, even during opening a web browser. i request a quick repair or refund for the same....
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Asus India — Zenfone 2 touch screen is not working

 gbmallesh@gmail.com on Aug 23, 2016
It's pathetic experience when I visited your service center last week, due to my phone touch screen is not working. I was surprised to hear that phone display & board got damaged due to unknown reasons & I have to pay around INR 16000/- to get it fixed, When I asked them it is under warranty / guaranty. Even though it is under warranty, board & display are not covered under warranty, Means What else is covered under warranty. When I asked to provide CASE details OR CASE ID, for that also they charge INR 250/- Means Warranty is just English word ? no use of it to your customer.

Today...
Complaint comments  Read comments [2]Complaint category Products & Services

Asus India — I complaining about problem of open windows run in notebook

 Shamsher12 on Aug 20, 2016
My name is shamsher from jind city in haryana
I am regular customer of flipkart. I placed order of asus eebook e402s 32 emmc
This product is delivered in 13 august 2016
Problem in this product is logo of asus company is always on in laptop screen
But window 10 not run
I complained flipkart customer care then confrence call asus company. After brand visit from asus service center hisar
No any solution
I wants to returned this notebook....
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Asus India — Service disappointed. Want replacement

 Debasish Nandy on Aug 17, 2016
From 10/7/2016 i am using asus zenfone2 max, in its first month only its main board and sub board got damaged dont know why even from the very first day i am having mic problem too but that was i ignored because i thought it may be because of network problem an all. But still the problm is same. Using asus is all perfect but satisfaction lebel is not upto the mark due to main board and sub board damage, and now mic problem. I am requesting you to take back my phone and provide me a new same phone and model.
O please kindly provide me a new one instead of this.
Thank you....
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Zenfone-d (system)

 Siddharth Shajil on Aug 16, 2016
This is regarding my phone purchase from your company f1 infosolution & service pvt ltd 205 ashok bhawan nehru place, brought on 23 apr-2016 having invoice no-279 from lapie shopie g5 sahyog building 58 nehru place the phone has developed problem related to net connectivity despite approaching the service center no resolution found, this is under warranty duration...
Complaint comments  Read comments Complaint category Computer Software

Asus India — Asus zenphone 2 customer care and product quality issues.

 vinay3988 on Aug 16, 2016
To :- 'raut_chetan@asus.com'; 'kenny fernandes (acin)' ; 'peter_chang@asus.com'; 'rajeev_chaudhari@asus.com'; 'vinay_shetty@asus.com'; 'alex_huang@asus.com'; 'allen_liang@asus.com'
Cc : 'vinay gupta' ; charu. jain1990@gmail.com
Subject: re: asus zenphone 2 customer care and product quality issues.


Hi all,

It's been high time chetan i'm waiting for your response.

I'm again and again sending you the reminder mails to resolve my problem but...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Very poor service - not getting my cell phone repaired in warranty period

 Sanoop3864 on Aug 16, 2016
My asus cell phone got display complaint during warranty period, i approached asus service centre at kochi and handed over the same to them for repair on 4/8/2016 against rma number inuj680111. After 10 days when i approached service centre they are telling that the required spare is not received and they did not know when they can except. Then i called ausu customer care they also responding very poor way. They are telling that they cant commit when the required spare can be available at service center.

This is very pathetic service i ever faced in my life, even in warranty period...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Defect in manufacturing configuration of the product

 piyushpix on Aug 13, 2016
Dear sir

I had bought a asus zenfone max asus_z010d on 20/07/2016 and found that its receiver voice is very low and i am unable to hear during travel or on the way so i decided to visit asus service center in varanasi i. E
Name : compuage infocom ltd.
Address : basement/ground floor, c-27/273, dass nagar colony, maldhaiya, varanasi-221001 (Uttar pradesh) on 25/july/2016 after checking my mobile they told me that its manufacturing defect and can't be corrected then i came back and call asus toll free service center no 18002090365 and the service agent again told me the...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Asus zenfone 2 intel inside hanged

 Lovepreet Kamboj on Aug 10, 2016
My mobile model is asus zenone 2 intel inside with 4 gb ram. I have bought the new mobile 3 month ago. After some day my mobile can be auto hanged and auto switch off and auto restart. They can be worked propery. I thing the software of the can be damage.In th jalandhar care centre can not prepare properly my mobile. Plz call me urgnt :- 9463175787...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Regards repairing

 drkailashrathod on Aug 10, 2016
Asus service center in thane doesn't answer the calls properly
I have given phone since 10 days now the phone is still not repaired
My phone is under warranty
Rma no inwa671005
They keep customer on hold for long do chit chatting while on hold and answer after long time of hold that to very in conclusively
U complain wherever u want to complain.
That is the attitude of people sitting in service centre
This will affect asus reputation.....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — Namesake warranty and brand ambassador of false statements

 santosh lepak on Aug 9, 2016
I bought a asus zenfone 2 ze551ml in october 2015 and till last week it was working fine. But from the last one week it is having display issue and i observed that white horizontal line is occurring on the screen and i haven't dropped or no physical damage at all, when i took my phone to service center they took 3 days and later i got a mail that it is having mother board issue and it cannot be repaired i said why it cannot be done i have warranty and they said that we observed damage on mother board i said why would i open the mother board i haven't opened the seal also and you service center guys...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Zenfone went useless within 20 days

 Vigil Vasanthakumar on Aug 9, 2016
Am very disappointing to find that the ‪#‎Asus‬ ‪#‎Zenfone‬ i bought turned useless within 20th day of purchase. When i contacted the service center they said will replace 2-3 parts ( including one broken part inside). What i need is a phone ‪#‎replacement‬ than parts replacement. Please consider the mind set of a customer who bought a phone on a special day and it turned useless within 20 days.
even when i tried lodge a complaint on #Asus India website, their webpage is not responding..
very funny aaah.....
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Complaint about headphone & speaker properly not working

 Pulkit Pandey on Aug 8, 2016
Dear sir
I have already done complaint about my laptop problem but the same was not resolved properly
Hence once again i request you please resolve my complaint as soon as possible


Thankingyou

Model no-asus x200m (Notebook pc)
Phone no-9450045716
Complaint-headphone & speaker properly not working
Serial no.-f8nocx21569235e
Complaint no - a1607180827...
Complaint comments  Read comments [1]Complaint category Tax Services

Asus India — S56cm notebook

 prem rags on Aug 8, 2016
Dear asus team,
I would like to inform you that I am totally not satisfied with your way of communication and other services. its very frustrating that you have nearly taken 1 week time just for updating the warranty status. I have a gut feeling that I made wrong choice in buying the asus product. From your previous email its very clear that you have stated it would take 7 days for updating the warranty status but right now there is no update moreover I have a feeling that asus has sold me a device with manufacturing fault for your kind information i have replaced motherboard for 3 times...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Asus India — Asus Notebook

 smritichugh on Aug 4, 2016
My Asus Notebook (Model: ASSLA) had keyboard issues.
The first two complaints which promised resolution within 2 days, placed on 16th june and 19th june (complaint no A1607122463) respectively, were ignored.
After the third complaint, placed on 21st june (A1607129830), the company sent an engineer within 2 days, that is, 23rd june.
The engineer told the keyboard needs to be replaced and he will do so within next 2 working days.
So from 23rd june, its 3rd august, and no service has been provided yet. I am calling them almost everyday but the problem remains unresolved.
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

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