Asus India Customer Care
ASUSTeK Computer Inc
Customer satisfaction rating: 1%
Submit a Complaint
581
COMPLAINTS

Asus India Customer Care

ASUSTeK Computer Inc

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Address
18-474, Lakshmi Towers, Old Town, Anantapuram
Mumbai
Mumbai City District
Maharashtra
India
Landmarks:Opp. Triveni Big Cinemas

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
36
29

Phone:

Additional info
Compuage Infocom Ltd
Flat No. 8, 1st Floor, Mahalaxmi Aprt., Plot No 49, Nr. Baheti Hospital & Hope Hospital Dhantoli, Nagpur - 440012

Rashi Peripherals Pvt. Ltd.
3rd Floor, Plot No. 60, Dr. Bhiwapurkar Lane, Dhantoli, Nagpur 440012

Regenersis India Limited
Key Computers, 420A, N.A. Road, Khare Town, Dharampeth, Nagpur - 440010

F1 Info Solutions & Services Private Limited
Plot No 72, Flat No. 202, Kamal Datt Aprmant Back Side Of Hotal Anand Asharam Dhanyoli, Nagpur - 440012

Regenersis
Varad Computer First Floor, Gulshan Plaza, Rajapeth, Badnera Raod, Amravati - 444605

F1 Info Solutions & Services Private Limited
Madhuri Kunj” Plot No. 05, Deep Nagar No. 02, Near St. Francis High School, Farshi Stop Amravati - 444606

F1 Info Solutions & Services Private Limited
C/O Safalya Computing, Phokmare House, Near Dr. Bhamburkar Hopstial Tapadia Nagar, Akola Maharashtra State - 444001

F1 Infosolutions & Services Pvt Ltd
C-17/5 2nd Floor Tara Sadan Opp. Marlin Appartment, Sector-5 Devendra Nagar Raipur - 492009

Rashi Peripherals Pvt. Ltd
15/217, Mangra Para, Jawahar Nagarm. G. Road, Raipur 492 001

Compuage Infocom Ltd
House No. 30/796 Behind Ashoka Hospital Kali Mata Ward Ashok Vihar Colony. Raipur (CG) - 492001

Regenersis
Key Computers, 104, Block–C, Vineet Estate, Opp. Federal Bank, Near Disha College, Shankar Nagar, Raipur 492007

Rashi Peripherals Pvt. Ltd.
Flat No, B1, 1st Floor, Sneh Vihar Apartment, Near Nokia Care Center, Napier Town, Jabalpur - 482002

F1 Infosolutions & Services Pvt Ltd
33, Methodist Center, Opp. Hotel Kartik, 1006 Napier Town, Jabalpur - 482001

Regenersis
Busi Link # 1525, Wright Town, Jabalpur - 482002

Compuage Infocom Ltd
571, Narsingh Ward, Madan Mahal Station Road, Opp. Hotel Galaxy, Jabalpur (M. P.) 482002

Compuage Infocom Ltd
Plot No-204, Pushpanjali Complex, Zone 1, MP Nagar Bhopal - 462024

F1 Info Solutions & Services Private Limited
207/108, First Floor Sai Baba Complex Zone - 1 M.P Nagar Bhopal - 462011

Rashi Peripherals Pvt. Ltd.
House No. 90, 1st Floor, Rachna Nagar Bhopal. - 462023

Regenersis
Logic Technologies, 1st Floor, Siddhartha Apartment, 68 - B, Kasturbha Nagar, Bhopal - 462023

Mac Enterprise
Shop No 4. Kiran Plaza Dayaram Road Latur - 413512

View More Information...

Customer satisfaction rating
1%
Complaints
581
Pending
0
Resolved
6
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
SatClosed
SunClosed

Asus India related photos (125)

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Asus India Customer Care related pictures (125)

Asus India Complaints & Reviews

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Asus — Misleading specification sheet.

 Christopher Fernandes on Dec 2, 2016
ASUS's website clearly claims that ASUS Zenfone 2 (ZE551ML) can record videos 1080p and 720p at 60 frames per second (fps). But when I bought this phone, I realized there's no such option to enable 60fps. Rather the phone records at 30 fps and below. I tried methods like factory reset. This phone used to record at 60 fps but the update patches have simply removed it. They've also changed the spec sheet after I purchased this device. And now it's a disaster for me. I want ASUS to provide a software update to re-enable 60fps capture....
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Ausu zenfone 2

 Bhupen29 on Dec 1, 2016
I have asus_z00ad (Ze551ml), date of purchase 21-10-2015, but within 10months i started facing displayed problem... For that i went to asus authorized service centre in ahmadabad and fixed it. After that on dated 21-11-2016 some charging problem occurs in my phone exactly after one year one month...
I submitted my phone in same service centre on 21-11-2016 firstly they said phone battery is dead is need to be replaced... And they replaced it. After replacing battery they called me for delivery of my repaired phone... But when i checked phone there it's not working there... After rechecking...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Asus zenfone max

 gauravgaurav on Nov 30, 2016
Respected sir/mam
i have purchased this asus phone 09 months before. from the very first day i am facing the problem with the sound system (incoming calls). i have already contact with Asus service center meerut 2-3 times but they refused to solve my problem. Then i talk with customer care about my problem but they also denied. i have talked with the customer care 3-4 times.
i shall be highly thankful to you if you will solve my problem. because its very difficult to hear voice of incoming call. phone is having hanging problem as well. please sort out my complaint.

Name:...
Complaint comments  Read comments Complaint category Mobile Service Providers

Asus India — Battery problem

 Manik jairaj on Nov 26, 2016
I am using Asus ZenFone max zc550kl Mobile from past 5 months. I have a warranty card. 5000msg Battery is getting drain quickly in hours.From 2 days moBile battery is not getting drain even 1% instead of using continues data for 2 hours. After I restart my mobile battery is getting down to 25 to 30%. Can I replace my mobile with new one or company will replace battery with new one.. Plz... Reply me fast as soon as possible....
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Motherboard problem

 sonalie on Nov 18, 2016
I bought ZenFone laser2 one year back. After 2 months my sim slot 1 stopped working. So i started using sim 2. After few months when i took it to service center he changed my motherboard. One week after that my phone got switched off and was not starting. Then i took it to service center he again changed the motherboard. But after three days again same problem is occurring....
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Sue for any motherboard in asus zenfone 2.

 ishwarlal on Nov 15, 2016
Subject :issue for an motherboard in asus zenfone 2.

Dear sir / madam,
I ishwarlal gupta, boughtan asus zenfone 2 from flipkart 15 months back.in same day there was an issue in detecting memory card, and later there came the problem that my mobile get hanged frequently.in which i have just used my phone for whatsapp, facebook and instagram and nothing else. And now after fifteen monthson 06th november 2016 (Sunday) my mobile stopped working; the screen got blanked, it only shows the charging indication sign on screen.
The next day on 07th november 2016 i hurried to...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Asus India — Signal problem in new phone got repaired 2 times by service centre.

 Shail.baddi on Nov 12, 2016
I bought phone in sept 16 found signal problem. Give it for repair to authorised service centre. But proble is not resolved. So i again give it for repair to authorised service centre. I still have problem with this phone. It frequently looses signal and every time i have to disable and then enable Sim. My SIM is working fine in my old micromax phone but not in Asus ZEN MAX. What should i do. I want to get my phone replaced. Can i file legal case against Asus....
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Asus zenfone max mobile touch

 Ramaraokoduri on Nov 13, 2016
Asus mobile ordered on 25-25-2016 zenfone max imei number 353382078111569 touch not functioning and also front speaker not functioning. purchased through flipkart. please forward my complaint to nearest service center in rajahmundry andhrapradesh, and resolve the problem as early as possible.please let me know the nearest service centres to reolve my problem....
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Asus India — Mobile not working - motherboard issue

 piyus13 on Nov 9, 2016
This email is to bring to your attention on how unhappy and unsatisfied i am with the experience with asus customer service. I would appreciate your patience in reading through below and help.

I have called customer care many a times but there is no proper response, the phone is having problems since 3 months now, everytime it starts automatically, the battery does not get charge properly. When i saw checked online about asus zenfone 2 i came to know that there are issues with the mother board.

I request you to service my mobile or replace the mother board, i bought...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Delay in service

 Karthikeyan1905 on Nov 9, 2016
Regarding my zenfone3 service is totally delay in service centre. I gave my phone for service on 4th november and got the reply that engineer will look into the device and call for confirmation about the price of service but i did not receive any call and again i call on saturday to double check they have tried my mobile and since not reachable they have kept hold, this is ridiculous, i have given. Alternate contact to reach but hesitate to call that no. Finally i confirmed for the price but till today i did not receive any call from them when i receive my phone really no idea. They are authorized...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Asus Notebook Warranty Extension

 rakeshrr1991 on Nov 8, 2016
Myself Rakes. I have bought a Laptop from Asus and have paid for my warranty extension and till now it hasnt been activated. I have contacted the customer service and no one has helped me resolving the problem. I have sent so many mail regarding the issue to concerned people but no one cares. Now my laptop is not working and i need to repair it. Asus helpline is not taking care if the problem. I am a helpless customer who needs an assistance. Please help.!!...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Asus India — Worst service and poor response, Asus is making fool of their customer

 Akshay Leekha on Nov 6, 2016
I have bought a new Asus Zenfone arround may or june, since the date of purchase this product is giving me lots of trouble. In august they (Ess kay Services, Janak Puri service center) have changed the mother board of my mobile. And now since 24/10/2016 my mobile is submitted in Ess Kay services, but i thinks these guys are not interested in resolution of this problem. Every time when i visited their service center that guy Ojha says, "part is not available and we don't know how much time it will take, contact on our toll free".

now I want to tell you just one thing, i dont want that...
Complaint comments  Read comments [1]Complaint category Products & Services

Asus India — Display

 jopzz on Nov 4, 2016
My asus zenfone 2 laser 5.5 is showing a display complaint from today morning onwards. It happend suddenly. While im checking my messages my display started showing the problem. There are many line vertically and some horizontally. And the screen's 3/4 part is of one color and the rest on another. Sometimes the screen starts vibrating and its very difficult for me to read. I brought my phone on february 2016. Im totally unhappy with this. Please make a solution to my problem....
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Sim card slot 2 not working - though repaired twice since purchase at Authorised service centre

 drferozkhan on Nov 4, 2016
Sir/ madam,

I had purchased an asus zenfone 2 ze55 1 ml from muskan on 06/11/15. Since its purchase i have send my cell phone to authorised service centre saffalya computing, tilak road akola. For the same problem that is the sim card slot 2 stops reading the sim card. Last 2 services were provided free of cost and i was asasured that the problem is solved. But again the problem recurred on 29/10/2016.
I tried to contact the service centre but it is closed due to festive season since 4 days. Today again i tried to contact them but they said that the service centre will open...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Phone hanging

 Nenapina Naavika on Nov 1, 2016
Hi i purchased a asus zenfone 3 through amazon.in from last month phone got hanging problem so i submitted to asus service centre (re generesis) 25 days they are taken to find out the problem. still phone is not repaired they are saying that phone is water damaged... please support us for a better service or replace your product as soon as possible......
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — #zenfone selfi, #asus_z00ud, #duplicate mobile, #product quality issue, #gorilla glass 4 got cracked, #zd551kl

 Thapar51 on Oct 27, 2016
I bought this zenfone selfi asus_z00ud zd551kl from flipkart on 9-11-2015 and which was delived on 14th nov and after a week ago once i took out the mobile from my pocket the display glass was cracked and the company asus specified that it is gorilla glass 4 as its very much strong it can break easily. When i went to asus customer care f1 infosolution & service center pvt ltd, #58-a model gram, near kocher market chownk ludhiana, ravinder. K@f1services. Asia for that they told me as per their policy they will treat it as damaged phone and will treat as cash service and can not continue under warranty...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Screen & phone display colour problem in asus zenfone max mobile set.

 7249633363 on Oct 26, 2016
Subj : changing of new mobile set asus zenefone max (Flipkart.com order od507085716193284000)

Dear sir,

I have purchased one asus zenfone max (Black, 32g😎 mobile from your flipkart just before one month. Details of order given below as per trailing mail.

Now i am facing one very critical problem in my mobile. The problem is colour combination, screen & display colour is not natural also no clarity, it's looking fed-up colour.

So, it is requested to you please change my mobile set & give me one another new set of the same.
Complaint comments  Read comments Complaint category Products & Services

Asus India — LTE not supported

 Vinod Sapkal on Oct 26, 2016
I am Asus Zenfone 2 user and I have reliance Jio sim but I doesn't support the VoLTE I asked to reliance they said company will give an update to support theVo LTE.
Please assist me to activate the VoLTE system at my mail I also check for the updates or any other available software of the Asus but there is no software to configure 4G sim in device . The reliance Jio voice is inbuilt app is also having problem to configure the VoLTE system only on Asus Zenfone 2 laser handset. So please assist me to configure the reliance Jio sim or provide update . Because my calling is not working and I'm...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — Notebook t100ha

 dr.avi on Oct 25, 2016
I own a transformer series t 100 ha notebook. I bought it 6 months back.. I was having some some issue regarding touch and camera issue. I gave it to asus service centre. They took more than 1 month to solve the issue. Now the touch problem is solved but they could not solve the camera issue. The system is a bit slow too. I suspected from the earlier my product was a bit faulty may be.. I felt so because when i tried to register my newly bought laptop.. It showed that system was registered earlier. I bought it from amazon. So.. I dont know what to do.. I think i got a used product somehow. I emailed...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Asus India — Concern with Asus Zenfone Max

 Tahir786_in on Oct 24, 2016
Hi Team,

I am very disappointed on buying the Phone IMEI # 353383079969344. I bought it on 11th Oct 2016 only to realise the very next day, 12th Oct 2016 that its receiver has a problem. I did the initial trouble shooting which didnt help. I wasnt available until today as I had to be out of station on business purposes. Now that I am in Bangalore and the phone is less than 15 days old, I decided to go to service center and ask for a replacement or a refund of the phone.

The service center said they dont have the receiver at stock and will need to order it and takes...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

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