Asus India Customer Care
ASUSTeK Computer Inc
Customer satisfaction rating: 1%
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520
COMPLAINTS

Asus India Customer Care

ASUSTeK Computer Inc

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Address
18-474, Lakshmi Towers, Old Town, Anantapuram
Mumbai
Mumbai City District
Maharashtra
India
Landmarks:Opp. Triveni Big Cinemas

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
24
17

Phone:

Additional info
Compuage Infocom Ltd
Flat No. 8, 1st Floor, Mahalaxmi Aprt., Plot No 49, Nr. Baheti Hospital & Hope Hospital Dhantoli, Nagpur - 440012

Rashi Peripherals Pvt. Ltd.
3rd Floor, Plot No. 60, Dr. Bhiwapurkar Lane, Dhantoli, Nagpur 440012

Regenersis India Limited
Key Computers, 420A, N.A. Road, Khare Town, Dharampeth, Nagpur - 440010

F1 Info Solutions & Services Private Limited
Plot No 72, Flat No. 202, Kamal Datt Aprmant Back Side Of Hotal Anand Asharam Dhanyoli, Nagpur - 440012

Regenersis
Varad Computer First Floor, Gulshan Plaza, Rajapeth, Badnera Raod, Amravati - 444605

F1 Info Solutions & Services Private Limited
Madhuri Kunj” Plot No. 05, Deep Nagar No. 02, Near St. Francis High School, Farshi Stop Amravati - 444606

F1 Info Solutions & Services Private Limited
C/O Safalya Computing, Phokmare House, Near Dr. Bhamburkar Hopstial Tapadia Nagar, Akola Maharashtra State - 444001

F1 Infosolutions & Services Pvt Ltd
C-17/5 2nd Floor Tara Sadan Opp. Marlin Appartment, Sector-5 Devendra Nagar Raipur - 492009

Rashi Peripherals Pvt. Ltd
15/217, Mangra Para, Jawahar Nagarm. G. Road, Raipur 492 001

Compuage Infocom Ltd
House No. 30/796 Behind Ashoka Hospital Kali Mata Ward Ashok Vihar Colony. Raipur (CG) - 492001

Regenersis
Key Computers, 104, Block–C, Vineet Estate, Opp. Federal Bank, Near Disha College, Shankar Nagar, Raipur 492007

Rashi Peripherals Pvt. Ltd.
Flat No, B1, 1st Floor, Sneh Vihar Apartment, Near Nokia Care Center, Napier Town, Jabalpur - 482002

F1 Infosolutions & Services Pvt Ltd
33, Methodist Center, Opp. Hotel Kartik, 1006 Napier Town, Jabalpur - 482001

Regenersis
Busi Link # 1525, Wright Town, Jabalpur - 482002

Compuage Infocom Ltd
571, Narsingh Ward, Madan Mahal Station Road, Opp. Hotel Galaxy, Jabalpur (M. P.) 482002

Compuage Infocom Ltd
Plot No-204, Pushpanjali Complex, Zone 1, MP Nagar Bhopal - 462024

F1 Info Solutions & Services Private Limited
207/108, First Floor Sai Baba Complex Zone - 1 M.P Nagar Bhopal - 462011

Rashi Peripherals Pvt. Ltd.
House No. 90, 1st Floor, Rachna Nagar Bhopal. - 462023

Regenersis
Logic Technologies, 1st Floor, Siddhartha Apartment, 68 - B, Kasturbha Nagar, Bhopal - 462023

Mac Enterprise
Shop No 4. Kiran Plaza Dayaram Road Latur - 413512

View More Information...

Customer satisfaction rating
1%
Complaints
520
Responses
0
Resolved
5
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
SatClosed
SunClosed

Asus India related photos (113)

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Asus India Customer Care related pictures (113)

Asus India Complaints & Reviews

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Asus — Damaged phone back cover during repairing.

 Apoorv Jindal on Jul 27, 2016
I went to asus service centre for repairing my zenfone2 551ml there were some white spots around the lcd display and the touch was not working properly they took my phone for inspection and after checking the phone they created the job sheet but during opening my phone the technician broke my phones back cover from side key slot from where the back cover is removed and when i complained about the same they said it was already broken n let us check the cctv footage of the whole issue... After checking the cctv footage it was clearly seen that the back cover was broken by the technician during opening...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — X553m/s no:f2nocv116990064

 muthusurya on Jul 25, 2016
Laptop not getting switching on from 23.07.2016. the problem to be sorted out.

my address:
P.Muthusamy,
c6-ff, MCL Colony,
alathiyur,
cement Nagar-621730(near penndam)
sendurai taluk,
ariyalur dist.

mobile no: 9486581864....
Complaint comments  Read comments Complaint category Laptops / Notebooks

Asus India — Mobile still under warranty

 Kiran Dupudi on Jul 25, 2016
I purchased asus zenfone 2 laser ze550kl on 15/06/2015 from flipkart.
Order id: od104170721530181000
Invoice no : # blr_wfld20151000670131
Imei/serial no: 359648061803345.

Mobile no - 8055505229


My mobile is having problem. My mobile is still under warrenty.
List of problems -
1. Charging time is taking 2 days to complete charge. After 38% not charging.
2. Display side edges is coming lines.
3. Double tap on screen is not on. But double tap on screen is off.

These above complaints i notice n mobile...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Worst service

 fenil6588 on Jul 19, 2016
This is to inform you that from last 10 working days i continuously doing followup and today i had discussion with the service centre bm also he told that your mobile part was drop on 15th dont know the reason and now next date is 26th so this is very pathetic service and it still customer care executive and senior mr. Lakhan & mr. Jadav says same thing that we are unable to get details please wait for few more days and same problem we will escalate to senior same sentence is said from last 5 working days and as per the customer care centre my phone was to be repaired and delivered on today but...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Zenfone 2 service

 Pradyumna Singh Rathore on Jul 19, 2016
I am a college student and bought my asus zenfone 2 551ml phone for 22999/- (Buying date 6/5/2015 — warrenty till 6/5/2016), firstly my parents were against me,.. That you should buy a phone from a reputed brand like samsung, htc, apple etc... But i went against them and said that asus is a trusted brand,,.. So i bought and suggested many of my friends to buy it
The phone... The phone was working fine in first 5-6 months but after than speaker issue came (In both front and back speaker-distortion in sound)... So i went to service centre for replacement and got the speaker replaced... Then...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Service is really lame

 BOVET INK on Jul 19, 2016
On sight service engineer comes in 12 th july proposes to replcae the main board to rectify the problem, since then no one from asus or service centre guys (f1) don't know when the part is going to come and, i am fed up with such a pace of service, suddenly one fine day, they say that 28 july is the estimated day of arrival, clearly 16 working days in a city like bombay, where time is money. pitty you asus, you hire low quality people who can't even talk properly.

Caseno=a1607128818...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Asus — Regarding phone repair or replacement

 Siddharthms on Jul 19, 2016
Respected sir,
My name is siddharth solanki from palanpur. I have purchased asus zenfone 2 laser ze550k phone through flipkart on 08-11-2015 at rupees 8549. The details of same are given below
My order id was od404375090333334000.
My imei/serial no.354865076293602.
Now it is out of order...
I have faced hanging problem & restarting problem since it is purchesed...
When it has gone complete out of order i have visited asus ahmedabad service center... For (2 times)... The service center person said that "it is water damaged & cost of repairing the phone is...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Asus zenfone 2 ze550ml/ i am complaining about the non functioning of the google play store.

 NairParomita on Jul 18, 2016
Sir,
I regret to state that, i bought asus zenfone 2 ze550ml from flipkart. The product was delivered to me on 16.06.2015. Thereafter, around the month of january, 2017 i noticed that the google play store is not responding. Thus i rushed to the authorized service centre of asus at chandni. The problem was resolved.
The same problem cropped up again after few day. I was so disappointed that i did not revisit the service centre and managed with that condition.
But most of the apps need to be updated from google pay store. Hence, i am confronting lost of problems, please help...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus — Low quality products

 ANIL THOMAS on Jul 18, 2016
Bought a laptop for 42000/- rs and within 1.3 year it got dead, repair cost is 37000.thanks Asus for low quality products....
Complaint comments  Read comments Complaint category Laptops / Notebooks

Asus India — Laptop ux305fa

 tarsemk100 on Jul 16, 2016
I purchased asus ux305fa laptop on 08/04/2016. The power button stopped functioning after a week. I complained to the customer care. It was attended after two days by the engineer and after two days he visited and change the adapter. It worked for one day and then stopped functioning. On complaint, the engineer took it to the work shop and after one week it was delivered to me. It worked for one day and again developed the same defect. Again the engineer visited and told me that new key board is required and will be demanded and replaced. It was done after a week but it still did not function. I...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Asus — Asus zenfone 2 laser charger problem

 Ritesh Chavan on Jul 16, 2016
Pliz sir invaice copy give me address plizz...
Complaint comments  Read comments Complaint category Online Shopping

Asus India — Worst services

 fenil6588 on Jul 13, 2016
Hey i bought asus zenfone 2 laser before 6 month and now i was facing an issue of speaker so i had visited service centre and as usual they ask me any other problem i said that after updating to marshmallow there are many bugs in the phone so please downgrade my phone software to lollipop version so i called on next day they revert that your phone speaker is installed but while downgrading the phone software motherboard get corrupted so need to replace the same and same is order to warehouse department and in a day or two you will get your phone get repaired but as on today after 4 working days...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Asus India — Asus zenfone max 550kl

 Jay Karan Singh on Jul 12, 2016
Sir i have one complain in asus zen phone max 550 kl.In this mobile one sim contact and also sim card automatically hided.In this situation incoming is allowed but for outgoing only one sim card show in calling sim selection option.In that situation i have more problem in this mobile. So i want please resolve my this problem as soon as posible...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Very bad service

 Aswin Joseph Shiju on Jul 12, 2016
I am completing about your service. My asus zenfone max was not getting signal. So i submitted it at your service centre real value it services, thrissur, kerala, india. They just hold my phone for 21day and just given back. Compliant was not cleared. This is really cheating me. For 21 days i adjusted without phone. And the complaint was not removed. I went to collect it only after a got call from asus that complaint was removed. But when i use phone complaint is still there....
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Changing the main board

 Aditya Waghaye on Jul 11, 2016
I give my mobile to f1 solution service centre, dhantoli, nagpur. The problem in my mobile was he is not starting and only rebooting. They said to change the main bord. After 5 days i. E. Today i got my mobile and i saw that they change the main board but it was the asus ze00ld whose price is approx rs.9500 and made in china. But my original mobile was ze550kl which i bought in rs.14500 and made in india. Please notice my complain and help me....
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Display gone

 janandsivan on Jul 11, 2016
Dear Sir,
My name is Vineeth i purchase a mobile from Twins mobile point trivandrum on 09/09/2015 after purchase three times i gave to the service center first time the mobile quickily heating he told the software complaint he change the software, repeat complaint will come we once again go to service station he told board complaint he replace under warranty, again the complaint come and display will gone again go to the service center he told display is gone he replace under warranty on 14/06/2016.again the same complaint is come on 4/07/2016 i gave to service center still the phone in...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Asus zenfone 2 dead

 govi65 on Jul 7, 2016
I have purchased a asus zenfone 2 ze551ml model through flipkart order od002826525326666500 refers on 16th may 2015 for a price of rs.14999. it was working fine until now and just two days back after switching off the mobile it didn't turn on. on giving to asus service centre at trivandrum, the defect was confirmed of mother board and cost of replacement is very high. now from a proud owner of azus with intel inside, i am struck as to what to do and cannot afford to spend a high amount year after year on branded products. can someone in the company responsible help in resolve the defect which has...
Complaint comments  Read comments Complaint category Products & Services

Asus — Authorised service centres damage parts after repairs

 deryck on Jul 7, 2016
Hello,

I currently own 2 Asus laptops and both of the laptops went on servicing during warranty period but the USB ports stop working after repairing.

I sent my Asus ROG G750JM in servicing during warranty period as the motherboard burned due to electric short.

Regenerisis the Asus authorised service center in Nehru Place, Delhi claimed to have replaced the motherboard.

But upon receiving I didn't check the USB ports and the back lit keyboard as the issue was a dead motherboard and the computer was working again.

After...
Complaint comments  Read comments Complaint category Computer Hardware

Asus India — Phone problem

 nadir mehmood on Jul 6, 2016
Respected sirThe phone is continuously shaking and getting switch off even though the phone is having charging.. please solve my problem as soon as possible......
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Post software updates, Asus zenfone is malfunctioning,

 G Sachin on Jul 1, 2016
I have this phone since last 5 months,
as they provide software updates i have done software updates after that phone started giving problem, inintialy phone lost its sound, then vibration, after that phone not showing memory card on phone.
now today its giving problem by droping the calls in between.
suggest me the solution for it.
wht i should do it.
i am getting really frustrated with same.
i wont suggest people for this phone....
Complaint comments  Read comments Complaint category Electronics & Appliances

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