Asus India Customer Care
ASUSTeK Computer Inc
Customer satisfaction rating: 1%
Submit a Complaint
553
COMPLAINTS

Asus India Customer Care

ASUSTeK Computer Inc

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Address
18-474, Lakshmi Towers, Old Town, Anantapuram
Mumbai
Mumbai City District
Maharashtra
India
Landmarks:Opp. Triveni Big Cinemas

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
30
23

Phone:

Additional info
Compuage Infocom Ltd
Flat No. 8, 1st Floor, Mahalaxmi Aprt., Plot No 49, Nr. Baheti Hospital & Hope Hospital Dhantoli, Nagpur - 440012

Rashi Peripherals Pvt. Ltd.
3rd Floor, Plot No. 60, Dr. Bhiwapurkar Lane, Dhantoli, Nagpur 440012

Regenersis India Limited
Key Computers, 420A, N.A. Road, Khare Town, Dharampeth, Nagpur - 440010

F1 Info Solutions & Services Private Limited
Plot No 72, Flat No. 202, Kamal Datt Aprmant Back Side Of Hotal Anand Asharam Dhanyoli, Nagpur - 440012

Regenersis
Varad Computer First Floor, Gulshan Plaza, Rajapeth, Badnera Raod, Amravati - 444605

F1 Info Solutions & Services Private Limited
Madhuri Kunj” Plot No. 05, Deep Nagar No. 02, Near St. Francis High School, Farshi Stop Amravati - 444606

F1 Info Solutions & Services Private Limited
C/O Safalya Computing, Phokmare House, Near Dr. Bhamburkar Hopstial Tapadia Nagar, Akola Maharashtra State - 444001

F1 Infosolutions & Services Pvt Ltd
C-17/5 2nd Floor Tara Sadan Opp. Marlin Appartment, Sector-5 Devendra Nagar Raipur - 492009

Rashi Peripherals Pvt. Ltd
15/217, Mangra Para, Jawahar Nagarm. G. Road, Raipur 492 001

Compuage Infocom Ltd
House No. 30/796 Behind Ashoka Hospital Kali Mata Ward Ashok Vihar Colony. Raipur (CG) - 492001

Regenersis
Key Computers, 104, Block–C, Vineet Estate, Opp. Federal Bank, Near Disha College, Shankar Nagar, Raipur 492007

Rashi Peripherals Pvt. Ltd.
Flat No, B1, 1st Floor, Sneh Vihar Apartment, Near Nokia Care Center, Napier Town, Jabalpur - 482002

F1 Infosolutions & Services Pvt Ltd
33, Methodist Center, Opp. Hotel Kartik, 1006 Napier Town, Jabalpur - 482001

Regenersis
Busi Link # 1525, Wright Town, Jabalpur - 482002

Compuage Infocom Ltd
571, Narsingh Ward, Madan Mahal Station Road, Opp. Hotel Galaxy, Jabalpur (M. P.) 482002

Compuage Infocom Ltd
Plot No-204, Pushpanjali Complex, Zone 1, MP Nagar Bhopal - 462024

F1 Info Solutions & Services Private Limited
207/108, First Floor Sai Baba Complex Zone - 1 M.P Nagar Bhopal - 462011

Rashi Peripherals Pvt. Ltd.
House No. 90, 1st Floor, Rachna Nagar Bhopal. - 462023

Regenersis
Logic Technologies, 1st Floor, Siddhartha Apartment, 68 - B, Kasturbha Nagar, Bhopal - 462023

Mac Enterprise
Shop No 4. Kiran Plaza Dayaram Road Latur - 413512

View More Information...

Customer satisfaction rating
1%
Complaints
553
Pending
0
Resolved
6
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
SatClosed
SunClosed

Asus India related photos (122)

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Asus India Customer Care related pictures (122)

Asus India Complaints & Reviews

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Asus India — Service

 vijju nani on Sep 17, 2016
I have given my phone to service within warranty period. At the time of handover to service centre mobile camera is working good. And now its not working and they are saying that internal damage happened in your device and front camera is damaged. What i have to do know? Their person also checked the phone camera at that time and its good at that time and after 3 days i got call from them saying your cell front camera is damaged. and now rear camera is also not working....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — Hinges are broken due to poor quality product

 Sohomroy on Sep 16, 2016
My Asus notebook hinges have been broken when I was closing my notebook.The reason behind this might be-Hinges were jammed due to poor quality product used by manufacturer and other parts like LCD bezels/covers got affected for this.
The product is new and it is within warranty.There isn't a single scratch present in notebook and functionality remain same as it had on buying time.
Could you please explain me the reasons:

1. Why shall I pay for the spare parts for the manufacturer faults-the hinges were broken at the time of closing notebook-due to poor quality product...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Asus India — Asus ZenFone 2 laser worst product

 Dnyaneshwar Gajjelli on Sep 16, 2016
Hello,

I will suggest no one should buy Asus mobile (ZenFone 2 laser), the worst products I saw I my life.
I had purchase this product last year in month of September till now I have to visit Asus service center for three times with same problem, touch screen was not in working conditions.
In spite of my repeated complain for same problem they would only say we can only repair the product, if you have any queries you can call to customer care.
Asus have third party service center so I this case both party does not take responsibility & ownership to fix issues...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Asus phone 5 battery life and performance degraded after visiting customer care

 Kartik Vinodiya on Sep 14, 2016
My phone's screen was broked by me on 24 7 2016, than i went to it system solution office no. 13, 1st floor, amriteshwar niwas, mahagiri koliwada, cidco road, thane west 4000601
Invoice number itss/16-17/93 jul date 25 7 2016,
Asus zenfone ze550ml-1a076ww
Sn:f4azfg09c023
Lcd panel — charge rs. 3323/-
Service — charges rs. 500/-
The panel was changed, but the performance of battery was degraded like anything, including
1. Unable to charge the phone due to unrecognisable charger (Asus original)
2. Switch off at 30% battery
3. Fast...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Replacement of zenfone max new handset not provided

 Navjyot Jhans on Sep 13, 2016
My brother purchased asus zenfone max - 3gb ram on 21-08-2016 from jai mobile zone. However, following issues were faced within usage of few days :
1) phone was getting too heated while usage.
2) with battery of 5000mah, there was low battery back up
3) aux cable port was not working
4) while usage of inbuilt applications, phone hang
5) during a call or playing game, the upper part of phone gets overheated.
All these complaints where brought into notice of asus service centre in pune on 06-09-2016. The phone was submitted for 3 days. However it was provided...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Phone not repaired by Service Center [Resolved]

 apoorvgupta29 on Sep 13, 2016
My phone was not repaired by the service center from last one month. Everytime when I go there they offer me 16 GB Mobile but I want my 64 GB ASUS ZenFone 2. When I sent mail to their customer support they told the you mobile is ready you can picked up but when I go to service center they replied it will not give me same offer again.

RMA No.: INBG680046
Contact No.: 8516812648...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — Asus Zenfone Max 2016

 Shariqalig88 on Sep 10, 2016
I am continuously suffering alot by this phone and for service i am going 50 k.m away "Bareilly famous computers service center" but still i m not satisfied with the service, i gone 5times there but still the problem is not resolved, i want replacement of my phone. I bought phone last month and after that I suffered by phone's l.e.d. and now suddenly my phone is dead, I want proper action in regarding this, it's the matter of customer reliability and relationships....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — Damaged mobile given

 piyushvorasahil@gmail.com on Sep 8, 2016
Hi, Mobile has a problem with memory card reading, you have given me a defective mobile, i just inserted the memory card and since then it is not reading, i have not damaged the phone, kindly repair for free since it is under warranty or refund me .your service centre have damaged the mobile not me, i never dropped the mobile. i am very serious on this matter...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Calls are shivering or broken while using zenfone max phone

 shibupvedr on Sep 7, 2016
Good quality calls became a dream on my newly purchased zenfone max. Already I have changed the both the sim cards suspecting that, the problem is due to the sims. Unfortunately even when we are close to the mobile tower, the sound is broken or shivering or suddenly the signal will be lost. Most often signal indication will be there on display, however wiil be unable to call.The phone was purchased before 6 months due to my good experience with my asus computer. I never expected such a poor quality product from company like ASUS. The IMIE number also is confusing and it is 353380075820588
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — The company can not cheat with the consumer.

 dashrath vikram sharma on Sep 7, 2016
मेडम / सर आप के asus service centre jaipur पर मेने मेरा हेन्ड सेट zc550kl (Hand set s. No.-g5axb729s179rb8) रिपेयर के लिए भेजा । लेकिन 20-25 दिन अपने पास रखकर मुझे बिना रिपेयर के वापस मेरा हेन्ड सेट लोटा दिया ।मेरा हेड सेट दो माह मे ही खराब हो गया है । मेने इसे जून महीने के अंत मे आॅन...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Customer Service and response

 Chandramouli Tiwari on Sep 2, 2016
My Name: Chandramouli Tiwari
Mobile no. 8951042799
RMA Number INAW680760
Given my ASUS Zenfone-2 to service centre, promise to rectify the problem in 3 days still after a week no feed back and not lifting call, your customer care executive My Naveen and Ronak not given proper feedback and kept phone on mute for more than 10 mins..., VERY POOR RESPONSE
No feedback when to get my problem resolved...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Touch is not working for asus zenfone 2 laser

 AkhilaRahul on Aug 27, 2016
Hi team,

I have bought this phone 3 months back, asus zenfone 2 laser . Now i am facing a big issue with this the main menu option touch is not working. I am struggling with this, not able to do anything beacuse of this issue.
Within 3 moths ot showing such issues then, how will i trust on this product. Sometimes phone is not responding.

I want to know this issue service center can solve or not and this will come under the warrenty??


Regards,
Akhila...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Second hand phone sold by asus or amazon

 Bhavesh Renpara on Aug 27, 2016
I had purchased Asus zenfone 6 on 20th September 2015 from amazon. Recently i got a fault on my phn and i went to asus service center but they told this phn is already out of warranty and already serviced 2 times before 20th September. So service center is not ready to service my phn under warranty. I contacted to asus and amazon but since one week no one have given satisfied answer. Amazon asking for DOA latter from service center and service center not giving that and they told to contact to asus customer care. So we contacted to asus customer care they taken my complain(A1608172118) but till...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — No volte support

 rohit199223. on Aug 27, 2016
I had a asus selfie mobile and it does not support vo lte, company have tell us before buying this product, it is very wron that asus is cheited its its cutomers.
i will sold it out if vo lte support is not there and complaint to tri. now, rjio is giving volte service and only those phones which support volte can avail the service, but asus selfie is not supported so how could we use volte support, it is very bad phone, i say!...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — Asus fonepad 7 poor servicing

 vipin joy on Aug 25, 2016
When I visited Asus service center Gwalior to repair fonepad7, their response was very poor. It took 3 days to download a software . after that also problem was not solved . expected repairing charge they were charging was around Rs 8000 /-for a phone I bought for Rs 7000/-. Then I went to a local mobile repair shop and problem is fixed at a cost of Rs600/-. What is the use of such a service center?...
Complaint comments  Read comments [1]Complaint category Products & Services

Asus India — Asus Zenfone 2 ZE551ML

 Procash3 on Aug 25, 2016
I bought this phone in July previous year, for INR 19, 999/- Just after use of 2/ 3 months there was screen/display problem, i went to service centre, they replaced the display and it worked for 20 days and i got the problem once again, there was same type of problem, this time they just formated the phone and returned me back, it started giving me problem again in display, automatic off, and automatic touch in the screen.
I told and requested them to change my device or give me some sustainable solution, but they just changed the display and gave me back, now there is again the same issue...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — ROG series of laptops : defects

 Poorvi123 on Aug 25, 2016
I bought the rog laptop GL552JX 10 days ago, and i am highly disappointed with the product. It has got so many defects that were not expected in this series. The laptop doesn't get started in a single go, it needs to be restarted to work upon and the screen has got some high blinkage problem. Also, the system hangs too many times, even during opening a web browser. i request a quick repair or refund for the same....
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Asus India — Zenfone 2 touch screen is not working

 gbmallesh@gmail.com on Aug 23, 2016
It's pathetic experience when I visited your service center last week, due to my phone touch screen is not working. I was surprised to hear that phone display & board got damaged due to unknown reasons & I have to pay around INR 16000/- to get it fixed, When I asked them it is under warranty / guaranty. Even though it is under warranty, board & display are not covered under warranty, Means What else is covered under warranty. When I asked to provide CASE details OR CASE ID, for that also they charge INR 250/- Means Warranty is just English word ? no use of it to your customer.

Today...
Complaint comments  Read comments [2]Complaint category Products & Services

Asus India — I complaining about problem of open windows run in notebook

 Shamsher12 on Aug 20, 2016
My name is shamsher from jind city in haryana
I am regular customer of flipkart. I placed order of asus eebook e402s 32 emmc
This product is delivered in 13 august 2016
Problem in this product is logo of asus company is always on in laptop screen
But window 10 not run
I complained flipkart customer care then confrence call asus company. After brand visit from asus service center hisar
No any solution
I wants to returned this notebook....
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Asus India — Service disappointed. Want replacement

 Debasish Nandy on Aug 17, 2016
From 10/7/2016 i am using asus zenfone2 max, in its first month only its main board and sub board got damaged dont know why even from the very first day i am having mic problem too but that was i ignored because i thought it may be because of network problem an all. But still the problm is same. Using asus is all perfect but satisfaction lebel is not upto the mark due to main board and sub board damage, and now mic problem. I am requesting you to take back my phone and provide me a new same phone and model.
O please kindly provide me a new one instead of this.
Thank you....
Complaint comments  Read comments Complaint category Mobile Handsets

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