Asus India Customer Care

Asus India Customer Care

ASUSTeK Computer Inc

18-474, Lakshmi Towers, Old Town, Anantapuram
Mumbai
Mumbai City District
Maharashtra
India
Landmarks:Opp. Triveni Big Cinemas

Customer Care Phone Numbers and Contacts

Toll-free:
Phone:
Working hours:
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
SatClosed
SunClosed
Location Finder

Contact Form

Compuage Infocom Ltd
Flat No. 8, 1st Floor, Mahalaxmi Aprt., Plot No 49, Nr. Baheti Hospital & Hope Hospital Dhantoli, Nagpur - 440012

Rashi Peripherals Pvt. Ltd.
3rd Floor, Plot No. 60, Dr. Bhiwapurkar Lane, Dhantoli, Nagpur 440012

Regenersis India Limited
Key Computers, 420A, N.A. Road, Khare Town, Dharampeth, Nagpur - 440010

F1 Info Solutions & Services Private Limited
Plot No 72, Flat No. 202, Kamal Datt Aprmant Back Side Of Hotal Anand Asharam Dhanyoli, Nagpur - 440012

Regenersis
Varad Computer First Floor, Gulshan Plaza, Rajapeth, Badnera Raod, Amravati - 444605

F1 Info Solutions & Services Private Limited
Madhuri Kunj” Plot No. 05, Deep Nagar No. 02, Near St. Francis High School, Farshi Stop Amravati - 444606

F1 Info Solutions & Services Private Limited
C/O Safalya Computing, Phokmare House, Near Dr. Bhamburkar Hopstial Tapadia Nagar, Akola Maharashtra State - 444001

F1 Infosolutions & Services Pvt Ltd
C-17/5 2nd Floor Tara Sadan Opp. Marlin Appartment, Sector-5 Devendra Nagar Raipur - 492009

Rashi Peripherals Pvt. Ltd
15/217, Mangra Para, Jawahar Nagarm. G. Road, Raipur 492 001

Compuage Infocom Ltd
House No. 30/796 Behind Ashoka Hospital Kali Mata Ward Ashok Vihar Colony. Raipur (CG) - 492001

Regenersis
Key Computers, 104, Block–C, Vineet Estate, Opp. Federal Bank, Near Disha College, Shankar Nagar, Raipur 492007

Rashi Peripherals Pvt. Ltd.
Flat No, B1, 1st Floor, Sneh Vihar Apartment, Near Nokia Care Center, Napier Town, Jabalpur - 482002

F1 Infosolutions & Services Pvt Ltd
33, Methodist Center, Opp. Hotel Kartik, 1006 Napier Town, Jabalpur - 482001

Regenersis
Busi Link # 1525, Wright Town, Jabalpur - 482002

Compuage Infocom Ltd
571, Narsingh Ward, Madan Mahal Station Road, Opp. Hotel Galaxy, Jabalpur (M. P.) 482002

Compuage Infocom Ltd
Plot No-204, Pushpanjali Complex, Zone 1, MP Nagar Bhopal - 462024

F1 Info Solutions & Services Private Limited
207/108, First Floor Sai Baba Complex Zone - 1 M.P Nagar Bhopal - 462011

Rashi Peripherals Pvt. Ltd.
House No. 90, 1st Floor, Rachna Nagar Bhopal. - 462023

Regenersis
Logic Technologies, 1st Floor, Siddhartha Apartment, 68 - B, Kasturbha Nagar, Bhopal - 462023

Mac Enterprise
Shop No 4. Kiran Plaza Dayaram Road Latur - 413512

View More Information...
Satisfactory Rating
1%
Complaints
467
Responses
0
Resolved
5
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Asus India related photos (100)

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Asus India Complaints & Reviews

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Asus India — Zenfone 5, Battery discharges immedietely & heating issue

 krishna desai on Apr 27, 2016
Asus Zenfone 5 A501CG, phone gets immedietely discharge though not used & has heating problem....
Complaint comments  Read comments Complaint category Electronics & Appliances

Asus Zenfone 2 — Auto call drop , incoming and outgoing call issue

 Brindahon on Apr 26, 2016
Hi, I recently bought a ASUS Zenfone 2 from Flipkart. I have facing problem in my mobile auto call drop and incoming outgoing issue. This Issue only in Sim 1. Sim2 working good.I complaint many times to ASUS via call and email. I tried all solution said by customer care asus but not solved issues in this mobile. I m disgusting about ZenFone 2.
Configurations:
CPU - 1.8Ghz
RAM - 2G
Android version - 5.0...
Complaint comments  Read comments Complaint category Telecommunications

Asus India — Asus zenfone 2 poor product quality and service repair

 rohit2192 on Apr 24, 2016
I had purchased "asus zenfone 2 " mobile on 10th august 2015. After purchasing it i have visited thrice to the service center for the same board(Hardware) issue till march. Now again same problem has arise in my mobile phone as on 24th april and i have to visit again.

Their quality of service and repair is not up to the mark. My request is to replace the handset, because the same issue is going to arise in future again and again, and i have to waste my money to visit service center to get it repaired.
Kindly look into my matter promptly....
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Asus — Asus zenfone 2 [Resolved]

 Vineeth k.v on Apr 24, 2016
I have purchased an asus zenfone-2 mobile set on 16th august 2015 from the authorized dealer; alif mobiles, alif communication, penta menaka, shop no-81, shanmugam road, ernakulam -31 for rs 20, 500/-. The above set has not been working for the last 2 weeks. As directed by the dealer; alif communication, alif communication, penta menaka, i have contacted asus service agent at cheriya parambu, kadavanthra who has reported that the complaint is on the charger board. He has advised me to send a complaint letter to mr. Eldho, manager of the asus, cochin (9895347018). After sending the mail and contacting...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Asus xonar u7 cheating think twice before you buy

 Deepu Justin on Apr 21, 2016
I had bought an asus xonar u7 on may 2014 and the warrant is for 3 years, soon after 6 months it started showing complaints and i contacted customer care and it was said that it was because of driver problem and to reinstall, the problem still persisted and i ignored it and by march 2016 i contacted customer care and they confirmed that warranty is for 3 years and told me to give the product to the service centre for repair/replacement. Now they are telling that warranty is only for 1 year and they cannot replace it.

So before every buying a product from asus think twice, i lost my...
Complaint comments  Read comments Complaint category Computers & Accessories

Asus India — Asus zenfone 2 laser ze550kl

 Ujwal Manoj on Apr 20, 2016
I am the owner of asus zenfone 2 laser for the past 2 months, i was a big fan of the zenfone laser series. Firat month i was fully 7satisfied with the phone. But aftwler 1. 5 months my phone had a slight fall nd "the gorilla glass 4 shattered" i cant beleive it.A popular mnc company like asus cheating poor customers by bluffing things like so nd so.. My display is not working properly, the service centre tells me display has warrenty but screen doesnt, ie bith display nd screen comes together so nd so. They told me my phone will be fixed at rs 5000 ... Phone cost was jst 9000.. Thanku asus for this...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Asus zenfone 2 [Resolved]

 shubham14 on Apr 19, 2016
I submitted my mobile to allahabad asus service centre with job sheet no 2092 on date 07/03/2016 and today is 19/04/2016 during this long period they are not fix my mobile motherboard related problem and still my mobile is on the service centre. I go to service centre 6-7 times but every time they make a new excuse.Dont know why ASUS hire such faggets and see the dream to become a leading brand in INDIA. If any solution exist please contact me on 8004256277. I am very frustrated with the service of ASUS....
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Poor quality screen glass

 Raghavendra.A on Apr 17, 2016
Dear sir, so far I bought 3 Asus zenfone via Flipkart because I liked its features and its nice functions. Among these mobiles i found so many problems with the second mobile Zenfone laser 2 500kl, I took first time to service center and there they accept & returned me after some days with new touchscreen. But real problem started then that the screen replaced by them was not a genuine gorilla glass one as it breaked even though I didn't dropped it on the hard surfaces. I am very frustrated. I once again took it to your service center & I complained about the glass, but they rejected my request...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Asus

 chandrasekhar k on Apr 13, 2016
Hi sir,
i bought asus zenfone 2 mobile through flipkart. after one month its taking 12 hours time to get full charge. i went to service center in bangalore they said it will cost around 1000rs and will contact you later. i waited two weeks there is no status mail from the service center and thers is no call .after two weeks i only called to service center guys and i asked the status of the mobile.then they forwarded the mail saying that you put it in the water so mother board got damaged like that if that is the case why my touch screen is not damaged if i put it in the water.i went to service...
Complaint comments  Read comments Complaint category Other

Asus India — Very rude behavior of incharge named sanjay chawda at near commissioner bungalow service center, yagnik road rajkot, gujarat, india

 anu_aggarwal on Apr 11, 2016
I went to the service center on 5th april 2016 as my asus screen got damaged.
I came to know that this would be chargeable, so i thought of taking my phone back, so i asked for my phone, he had taken out the back cover of the phone by himself, but now he wasnt able to find the back cover. I was still cooperative and was helping him find it around his table, but he instead accuses me of not giving him the cover at all, in a very rude and pathetic way. He used slang and after a few more minutes of searching for the cover he was able to find it.

Even after knowing that it was...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — They are not repairing my mob

 chetan099 on Apr 9, 2016
I purchased my mob 6 month ago. in that 6 months i have gone to service center approx 7 times 5 times for speaker issue one time they replaced my motherboard one time they replaced my mic. now again i am facing the same speaker problem. and they again saying to replace it takes 3 to 4 days replace to be done. i am fully stucked in that case they are not providing me a proper solution and not replacing my product.....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — Faulty ASUS Transformer Book

 Roshmila Adhikary on Apr 7, 2016
COMPLAINT BY ROSHMILA ADHIKARY

ASUS TRANSFORMER BOOK
MODEL No. : T 100 TA – DK 002H.
Product Serial ID No. : EC NOCX 10067749 A.
Order No.: OD 20474870398734100 Dtd. 20. 12. 2015.
Item ordered and booked through: FLIPKART.
Invoice No. : F04HSMH16 – 3784 Dt. 21. 12. 2015 for Rs. 26, 275/-
Warranty Expiry Date : 23. 9. 2017
As per RMA No. : INR 6610216 Dt. 07.01.16.

1. Item Booked and paid through online…… :- On 20. 12. 2015.
2. Item received in my flat from
M/s. Software Alliance India Pvt. Ltd.,...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Asus India — Asus zenfone laser 2

 MEARAJ BHAGAD on Apr 1, 2016
Purchased ASUS ZenFone 2 Laser (ZE550KL) from flipkart.com on 20th December 2015. On the night of 13th March 2016, the phone was kept for charging(phone was fine) and the next day morning after detaching the phone from charger I saw a crack in the internal display. The phone was handled very delicately by me and there is not even a single scratch on it. It wasn't fallen even once nor any accidental damage was ever done to the phone. After discussion with the flipkart.com we contacted the service center of Asus at Lamington Road, Mumbai, India. They said that the internal damage is considered customer's...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus Zenfone — In year two time screen pad stop working

 Jaynandan on Mar 27, 2016
I purchased the Zenfoen in April Last year, but with in 6month stop working the Screen pad. Same issue raised in 11 Month. And service centre denying to repair because of following reason..
1) He required the TIN No of shopkeeper, Bur as per shopkeeper he don't have TIN no. Let me know is it my foul?
2) How can now i will trust that after repair it will work 6 month also. because last he repair then he run for 5 month.
3) instead of repair I need new phone....
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Horrible cell phone

 munnus56 on Mar 25, 2016
A horrible cell phone.
On 25th October 2015 I purchased an Asus Zenfone 2 ZE551ML, for Rs. 17, 500 from Flipkart.(Invoice No 20151001333172) Within about 2 months the cell stopped working. The main motherboard was defective. Obviously the cell was a defective piece. On contacting the company they flatly said that they would not replace it but only repair it. Flipkart claimed that their refund policy was valid only for a month and refused to help any further. Having no other choice I handed it over to the company service centre for repair. They claimed to have replaced the motherboard. But...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Not resolved

 Tarini Prasad Mohanty on Mar 21, 2016
I have complaint but not yet received any suitable rectification on the complain. I have purchased one tablet, But it is not working properly, from the begining, The port is not working although the same has been given to service center they have return after 2 months but with same problem, The tablet is again submitted but they have denied to do any thing after keeping it with them,...
Complaint comments  Read comments Complaint category Mobile Service Providers

Asus India — Misleading display boards and horrible after sales service network

 ravindervats07 on Mar 19, 2016
We bought abovesaid cellphone through flipkart in november 2015 at 920 sector-9 faridabad, haryana 121006. but to our dismay the software of the handset got crashed/hanged and it is not at all working. despite making several attempts at asus customer care on 17th march 2016 .
but in the end we were advised by the customer care executive to approach their service centre at gurgaon, panipat or karnal available in the state of haryana.
according to asus customer care pickup policy is also available but 50km onwards only.
1. my serious question to countryhead marketing asus zenphones...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Product default and authorized service center f1 info solutions & services very bad

 Santoshskumar on Mar 18, 2016
Very bad expriance, have rched service counter at 5.25 and service executive tolledigisnclosed as its 5.30.
I travelled 3 hrs to reach the center, but with all request Ms Priyankaservice executive was so rude in speaking that makes me feel, i did the lifes biggest problem with buying asus phone...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — Laptop pc model x553m

 Arya Ramachandran on Mar 17, 2016
The power button is not working properly. When I switch on the laptop the power button is not lighting. That is there is no indication to show that the system is on or not. That is the indicator is not working....
Complaint comments  Read comments Complaint category Computer Hardware

Asus India — Many issues with my Asus mobile - No response from Asus service

 vivekan on Mar 15, 2016
I am using "Asus Zenfone 5 A501CG" and I bought this mobile in Jan 2015.
For last 6 months I am facing lot of issues in this mobile and I have raised concerns to support team through MyAsus application in mobile.
I used to get a acknowledgement after that I didn't get any response from the support team.

I am writing this since I am not able to use the mobile as every day I am getting new problem with my mobile and I am not in a position to afford a new mobile.

I am very frustrated as I am not getting any response from your side after I have raised concerns...
Complaint comments  Read comments Complaint category Mobile Handsets

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