Asus India Customer Care
ASUSTeK Computer Inc
Customer satisfaction rating: 1%
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486
COMPLAINTS

Asus India Customer Care

ASUSTeK Computer Inc

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Address
18-474, Lakshmi Towers, Old Town, Anantapuram
Mumbai
Mumbai City District
Maharashtra
India
Landmarks:Opp. Triveni Big Cinemas

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
18
13

Phone:

Additional info
Location Finder

Contact Form

Compuage Infocom Ltd
Flat No. 8, 1st Floor, Mahalaxmi Aprt., Plot No 49, Nr. Baheti Hospital & Hope Hospital Dhantoli, Nagpur - 440012

Rashi Peripherals Pvt. Ltd.
3rd Floor, Plot No. 60, Dr. Bhiwapurkar Lane, Dhantoli, Nagpur 440012

Regenersis India Limited
Key Computers, 420A, N.A. Road, Khare Town, Dharampeth, Nagpur - 440010

F1 Info Solutions & Services Private Limited
Plot No 72, Flat No. 202, Kamal Datt Aprmant Back Side Of Hotal Anand Asharam Dhanyoli, Nagpur - 440012

Regenersis
Varad Computer First Floor, Gulshan Plaza, Rajapeth, Badnera Raod, Amravati - 444605

F1 Info Solutions & Services Private Limited
Madhuri Kunj” Plot No. 05, Deep Nagar No. 02, Near St. Francis High School, Farshi Stop Amravati - 444606

F1 Info Solutions & Services Private Limited
C/O Safalya Computing, Phokmare House, Near Dr. Bhamburkar Hopstial Tapadia Nagar, Akola Maharashtra State - 444001

F1 Infosolutions & Services Pvt Ltd
C-17/5 2nd Floor Tara Sadan Opp. Marlin Appartment, Sector-5 Devendra Nagar Raipur - 492009

Rashi Peripherals Pvt. Ltd
15/217, Mangra Para, Jawahar Nagarm. G. Road, Raipur 492 001

Compuage Infocom Ltd
House No. 30/796 Behind Ashoka Hospital Kali Mata Ward Ashok Vihar Colony. Raipur (CG) - 492001

Regenersis
Key Computers, 104, Block–C, Vineet Estate, Opp. Federal Bank, Near Disha College, Shankar Nagar, Raipur 492007

Rashi Peripherals Pvt. Ltd.
Flat No, B1, 1st Floor, Sneh Vihar Apartment, Near Nokia Care Center, Napier Town, Jabalpur - 482002

F1 Infosolutions & Services Pvt Ltd
33, Methodist Center, Opp. Hotel Kartik, 1006 Napier Town, Jabalpur - 482001

Regenersis
Busi Link # 1525, Wright Town, Jabalpur - 482002

Compuage Infocom Ltd
571, Narsingh Ward, Madan Mahal Station Road, Opp. Hotel Galaxy, Jabalpur (M. P.) 482002

Compuage Infocom Ltd
Plot No-204, Pushpanjali Complex, Zone 1, MP Nagar Bhopal - 462024

F1 Info Solutions & Services Private Limited
207/108, First Floor Sai Baba Complex Zone - 1 M.P Nagar Bhopal - 462011

Rashi Peripherals Pvt. Ltd.
House No. 90, 1st Floor, Rachna Nagar Bhopal. - 462023

Regenersis
Logic Technologies, 1st Floor, Siddhartha Apartment, 68 - B, Kasturbha Nagar, Bhopal - 462023

Mac Enterprise
Shop No 4. Kiran Plaza Dayaram Road Latur - 413512

View More Information...

Customer satisfaction rating
1%
Complaints
486
Responses
0
Resolved
5
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
SatClosed
SunClosed

Asus India related photos (102)

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Asus India Customer Care related pictures (102)

Asus India Complaints & Reviews

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Asus India — Zenfone 5 battery issue

 harsh1187 on May 31, 2016
I have taken phone 9/11/2014. Model (A501CG) and there now from past 1-2 months battery is draining quickly.
Time to charge battery is 3 hrs and time to discharge when I am using it over wifi then 3-6 hrs maximum. Also if I am not using my phn then too battery is draining drastically. Suppose I am sleeping by 11-12 pm with 80% charge on my phn then when I wake up in morning around 8-9 am, battery is full discharged and switched off.

Please suggest me what could be the possible reason for this.
Also provide me working customer care center details in Pune(Near Hinjewadi)...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Performance of mobile

 Ajay Keshri on May 29, 2016
I had purchased ASUS zen phone 2 of rs. 20000/-on 3rd of April 2016. The hand set created problem then I had made it return, when d courier boy was come on the next day the hand set was working properly and I told the courier boy the hand set is working. After few days the hand set was again not performing smoothly, like hand set was switched off remained 40% charging. The system is also time to time hanged on. Previously I had used ASUS zen phone 5 which is performing good, so again I have ordered the same company with 4gb ram but this time I was cheated. If is it possible to change the hand set...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Worst mobile phones asus zenfone 2

 ayushhunk on May 27, 2016
I have purchase asus zenphone 2 last months. Worth rs 17999 from flipkart. Now that phone got a problem within one months only it get automatically switched of and now it shows error while restarting and when i call to customer care they said me to go to service centre they will repair the phone but data will be lost and that data is too important for me. Iwant that i should get compensation of my data lost and i want my phone will be replaced....
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Asus zenfone 2 laser

 prajapati1990 on May 27, 2016
Asus zenfon 2 laser is the worst mobile in the world. It have lot of problem first of all its mobile charger not working never. Its gives lot off hangout problem screen. Its is not charged by other charger. I was gone to service center in delhi.
He replaced charger adapter but after few days its not working again with in 15 days. Next time service center employee told me you have lost warranty of charger because your warranty period is over. Service center employee always bye pass query they did not work on proper and not do testing. I am getting irritate from this zenfon 2 laser mobile....
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Attn:asus mobile phone problem

 Rajkumar.mca.bhc on May 25, 2016
Mail people do not response this people
Rc_india@asus.com,
Nk_suresh@asus.com,
Loganathan. Ck@regenersis.com

Hi asus
I am using asus zenfone (Model:as ze551 ml 6j) for past 1 year.In this period this phone have hanging issue for 3 times and given for services (Please see the job sheet 1, 2&3) to authorized asus services center regenersis india private, egmore chennai.

Now again i am facing the same hanging issue while incoming and outgoing calls. So am unable to use this phone (Please see the attachment video). I am totally frustrated with...
Complaint comments  Read comments Complaint category Mobile Service Providers

Asus India — Mobile phone cannot given with solution by service center

 Syahin Qureshi on May 20, 2016
Dear Team,

this is to inform you that I've given my ASUS cellphone for repairing in service centre 1 week back.
When I went to collect my cell they said that spare part is not availble right now and we'll return your cell in August.

My cell have been taken by them and they are sying to return by August.

Kindly help me to get my cell.

plzz check the info about my cell


Name : sahil qureshi

model : AS ZE550ML 1A/Z3560/16G/2G

serial no.: F7AZFG04W344

RMA no. : INF3650346...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Asus zenfone selfie headphone and ear speaker problem

 Sushi267 on May 18, 2016
This phone is not working properly after purchasing.
The headphone slot stop working after ear speaker giving very bad sound phone is automatically going in switch off mode draining battery at high speed
Heat up like hell.
Hang all time even using whatsapp and this phone contain the 2 gb ram what the use of this

If your policy regarding this allow exchange my phone with new one or full refund i am happy to accept

Though out i am biggest fan of your products but this kind of product make me think again...
Complaint comments  Read comments [8]Complaint category Mobile Handsets

Asus — Laptop

 anandinn on May 17, 2016
Asus service center have kept my laptop since 20 days... Asus had provided me onsite warranty on 22/04/2016... On asking about laptop they say the problem has not been resolved... Please help me... My laptop model is-x555lj, serial number-f3n0cv08595810e... My name is anand singh
Please take action against asus... I have also called at asus help line number but they too didn't help me out... Take appropriate action against them so that i could get my laptop back.....
Complaint comments  Read comments Complaint category Computers & Accessories

Asus India — Asus zenfone laser 601kl

 Krishna Patel7 on May 17, 2016
I was purchased this phone in december'15.. Everything was going perfect.. But since 1 or 1 and half month i'm tolerating one problem... I can understand that mobile can hang when there is so much application and photos etc. But it's internal card is 10gb free.. N there is also sd card in my phone.. So there is no point that phone can hang..
My cellphone is being switch off, whenever i work on it.. N its not 2-3 times... So many times phone gets switch off....
Complaint comments  Read comments [6]Complaint category Mobile Handsets

Asus India — Laptop hanging while in use.

 Hameed mohd on May 16, 2016
I purchased asus x553ma-bing-sx488b laptop (4th gen celeron quad core processor 4gb-500gb-win8.1 online from ebay. Product no. F1n0cv11481602b. On 28sep 2015. The device hanging after 2 hrs continue usage some times even in 10 mins also. My name is mohd. Hameed. My mail id is a. Hameed.4455@gmail.com. Mobile 9849462837. Pls suggest me solution. Since purchase i am facing ds even i reinstall os also....
Complaint comments  Read comments [9]Complaint category Laptops / Notebooks

Asus India — Motherboard fault

 Harjas Zingh on May 16, 2016
I bought a motherboard of asus thinking it to be the best option. But from that day i am facing a lot of problems.

I gave it to the service center because it had a issue in it but the feedback i got is really worse. So i wanted to confirm that is this the way that a big brand satisfy its consumers?
Its been only 1 month and i am not getting and benefit from it, i would rather say Gigabyte better option than Asus....
Complaint comments  Read comments [8]Complaint category Computer Hardware

Asus India — Asus zenfone 2 ze550ml from chandigarh

 Amit1608 on May 10, 2016
I had bought Asus Zenfone 2 ZE550ML /Serial No: 352648070647417 vide Invoice Ref Invoice No : # BLR_WFLD20150701245154 from Flipkart on 27th Jul 2015.

The touch screen of the is not sensing the touch. It is happening only in the middle of the screen, I am unable to dial for this neither able to do any other network job.

I reside near Panchkulla / Zirakpur area.

The phone is still under warranty period, please help me in resolving the problem....
Complaint comments  Read comments [4]Complaint category Mobile Service Providers

Asus India — Customer service is customer harassment

 Santosh1602 on May 10, 2016
Asus arranged my zenfone 2 for repairs and was send by blue dart to ahmedabad for repairs and the repairs was completed on same day ie 03.05.2016. Since then the phone is lying at the service centre for the want of reverse pick up by blue dart, neither the service centre is giving any satisfactory reply or asus personnel is expditing the fast pick up by blue dart. I am helpless. Every day i call asus service centre to find out that the phone has not bee reverse picked up today....
Complaint comments  Read comments [4]Complaint category Mobile Handsets

Asus India — Screen display issue

 Smita Tirlotkar on May 7, 2016
Dear Sir / Madam, we have purchased Asus mobile phone in the month of 29th may 2015 and during this period the problem of screen display were found many times and further we have got solved through customer services. but this time customer support team is not accepting a services because warranty period has end. problem of same is remain same and we are facing same problem again and again and there is no such satisfactory results. hence, we are requesting you to please note our request and resolve the issues as early as possible.

we look forward your valuable support.

regards,...
Complaint comments  Read comments [4]Complaint category Mobile Handsets

Asus — Asus zenfone 2 having problem

 shailasus on May 6, 2016
Bought my asus zenphone 2 4gb ram in december 2015 online. But from last two weeks phone is not working properly. When ever anybody calls, sometimes the phone screen gets hanged and i m unable to receive the call. Similarly some times after attending the call, when i want to cut the call, the screen gets hanged, resulting in unabling to cut the call. Thirdly, the sometimes while opening the lockscreen, remains hanged for several minutes. I am currently facing a lot of trouble as phone not working properly. Kindly solve the problem by replacing the piece and maintaining your esteemed image to customer....
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Battery Issue

 Niranjan Binu on May 6, 2016
Sir,
I had bought an Asus Zenfone 5 mobile a year ago.From the beginning itself I was having issues with the battery life of my phone.I don't charge my phone all the time nor any serious damages has been done.The battery lasts for maximum a day with normal usage and only a few hours with more frequent usage.It is pretty much annoying to charge the phone in intervals of few hours.It also heats up pretty fast on continuous usage. The model number of my phone is:ASUS_T00J (A501CG).
It would be kind if an immediate solution to my problem is suggested....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Asus India — Cheap service

 aruncloud on May 5, 2016
Purchased this mobile on jan 15, had problems of otg, wifi, dislpay and many, gave to service center on feb 8 it touch solutions. that service center gave my mobile after a month and problem didnt solve faced the same issue. gave to new asus service center on april 20 and they are with my mobile for 10 days and ordered spare only on april 29, and still with mobile. i am facing many problems but this company not doing replacement or refund. you asus person make a proper decision and do my needs. old rma number inwf620050, new rma INW3640222...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Asus zenfone 2 ze550ml

 akkhilesh on May 5, 2016
I bought a asus zenfone 2 ze550ml from flipkart on july 2015. Its having several issues from day 1 when i purchased it, sim slot was not supporting, then i replaced it with new one.
Now again its automatically switched off and is not switching on,
i showed it to service center on april 2016 they denied it to take under warranty because motherboard has a small spot which they were saying that its a water mark. They showed it to me. And said its moisture which will not cover any warranty. But it couldn't be a watermark it is like soldering machine spot. And motherboard costing was 12536...
Complaint comments  Read comments [3]Complaint category Mobile Handsets

Asus India — Inquiry about lost phone

 nikchawlaa on May 4, 2016
Hello,

Hope you are doing well after harassing and oppression treatment with your loyal customer.No offences with the reader of this mail but buying an asus zenfone 5 was the biggest mistake which i ever made . Your company provide the worst product and hell customer support in the smartfone industry. I trusted asus 2 years back when it was new in indian market of smartphone and i made my investment and bought asus zenfone 5 and from there the saga of harassment started .

Harassment saga 1:

I bought asus zenfone 5 from flipkart for rs 10000/- on order...
Complaint comments  Read comments Complaint category Products & Services

Asus India — Zenfone 5, Battery discharges immedietely & heating issue

 krishna desai on Apr 27, 2016
Asus Zenfone 5 A501CG, phone gets immedietely discharge though not used & has heating problem....
Complaint comments  Read comments Complaint category Electronics & Appliances

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