Asus india Customer Care

Asus india Customer Care

ASUSTeK Computer Inc

18-474, Lakshmi Towers, Old Town, Anantapuram
Mumbai City District
Landmarks:Opp. Triveni Big Cinemas

Customer Care Phone Numbers and Contacts

1800 209 0365
+91 85 5423 8449
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Work days:
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
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Compuage Infocom Ltd
Flat No. 8, 1st Floor, Mahalaxmi Aprt., Plot No 49, Nr. Baheti Hospital & Hope Hospital Dhantoli, Nagpur - 440012

Rashi Peripherals Pvt. Ltd.
3rd Floor, Plot No. 60, Dr. Bhiwapurkar Lane, Dhantoli, Nagpur 440012

View More Information...
Satisfactory Rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Asus india related photos (93)

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Asus india Customer Care related pictures (93)

Asus india Complaints & Reviews

Asus India — Asus z007 called as asus zenfone c mobile

 Naga sreenu Pasupuleti on Nov 25, 2015
Hi Team,

I bought Asus Zenfone C mobile in Feb' 2015 back. I have problem with heating mobile hanging from day one but i managed it and started using it. After few months ago i am started facing issue my mobile sound modes like silent vibrate and sound. when i want to put in silent or vibrate i will press side button down it has to put the phone in silent or vibrate but it is not working and also FM also stop playing in middle and again i have to turnoff the FM and and turn it on for starting again. Unable to install any app from Playstore. with these complaints I went to Asus...
Complaint comments Read comments Complaint category Mobile Handsets

Asus India — Very bad Service by Asus Service Centre with totally harassment to genuine Customer

 jatinsharma_lucky on Nov 24, 2015
Dear Concerns, This is very bad experience i got on first time buying of ASUS product My Zen-phone2 which has been faulty in just 1.5 months after getting the brand new phone which cost me 19000/- Inr. i was very much trust one asus products and services as i heard from my abroad and local freinds and i choosen best featured phone on good faith of ASUS. i given this phone to your ludhiana service centre on dated :- 13/11/2015 and they given me time to take back within 3 days from service centre i go again to service centre after 3 days they still want more 3 days to give my phone back. i...
Complaint comments Read comments Complaint category Mobile Handsets

Asus India — Asus laptop, diwali offer

 D.T.A.Irudayaraj on Nov 23, 2015
I bought ASUS notebook ASUS A555LA-XX1560D on 29/10/15 through on line store and got it delivered on 09/11/15. I registered for Diwali offer within 7 days. But my offer was rejected due to wrong seriel number entry on registration application. The problem was in invoice bill where the seller printed the seriel number wrong. (one letter changed). I found that mistake and sent mail to help@asusfestival offer mail ID and I enclosed the photo of the sticker on box indicating all details. Still I didnt get any reply from their side and I made telephone complaint too. Nothing has happened so far....
Complaint comments Read comments Complaint category Laptops / Notebooks

Asus India — Fake promotional offer

 somiran on Nov 23, 2015
Asus currently ran a offer called har pal happiness offer. All their offers are fake and imagined. I bought a x200ma notebook on 1st november. Register for the offer on 4th november'15, claim approved on 18/11/2015. But I never received the payment link to complete the offer and they dropped my claim for non paying. I have wrote 7 emails, contacted more than ten times, chatted more than 10 times. They aswered same rotten answer that I will receive my payment link, but that never happened till today. on 23/11/2015...
Complaint comments Read comments Complaint category Computers & Accessories

Asus India — Laptop repair

 User dissatisified on Nov 22, 2015
I recently purchased a laptop from Asus. The system broke down. Its been more than a month of constant complaining but the company officials are not responding. We are having a hard time as we have been chasing them and calling them on a regular basis but to no avail. This is an advice to all those who are planning to buy their products: Please dont buy it as their services is next to zero or as i may say that there are no services!! Issue: laptop not working and the company is not responding....
Complaint comments Read comments Complaint category Laptops / Notebooks

Asus India — In the box accessories provided are different

 Aasma837 on Nov 21, 2015
I placed an order of "Asus Zenfone 2 ZE551ML (Gold, With 2 GB RAM, With Full HD Display, With 16 GB) " on 03 November 2015. My order ID is "OD204335086257060001" . I received my order on 07 November 2015. The product delivered is well and good but the in box accessories provided are different from what was promised in the product specification. The product description states a "7 watt Adapter", but the one delivered is 1.35 Watts. This is very shameful and a never expected act from Flipkart. I am very disappointed...
Complaint comments Read comments Complaint category Mobile Handsets

Asus India — Extremely poor customer service

 Madri Mankad on Nov 18, 2015
MODEL NO - ASUS ZenFone 2 (ZE551ML) I had given my phone for repair as within two months of purchase the soft keys stopped working. The service center where i had given the phone is F1 InfoServices, Cunnigham Road, Bangalore.. I had deposited the phone on 17th of October 2015. It has been ONE MONTH today and it is still not repaired.(18th November) As per the website the repair is to be done by the 28th of October. They take forever to place an order/get the part. Although, these are plain excuses. The attitude is extremely nonchalant, with every other week the same excuse Or the phone...
Complaint comments Read comments Complaint category Mobile Handsets

Asus zenfone 2 laser ze550kl — Is asus using gorilla glass

 Pankajjeswani on Nov 18, 2015
My phone slipped out of my fingers and fallen on the ground...The exact distancw was 50 cm/15 inch like that...When i picked up my asuszenfone2 laser ze550kl...It ha a big scratches on the screen...And the problem is how the gorilla glass 4 is broken simply by falling from 15 inch...And big problem is when u went to service center they say gorilla glass isnt repaired in warranty...Omg......
Complaint comments Read comments Complaint category Mobile Handsets

Asus India — Asus zenfone 2 display issue

 Thejdeep Ramisetti on Nov 18, 2015
Myself thej working in infosys bought asus zenfone2 2 months back, in an accident the display has damaged and i took to regenersis store in hyderabad. they took 5400 for display and gave it ome, it looked good for 2 days and after that it just fell from my hands into sand from feet, thats it the so called gorilla glass has broke as if a car was ran over it, i belive those asus store guys doesnt wore original gorilla glass. i took again and they said again i need to pay 5400 rupees, what the is this. the mobile itsekf is 10000 and it repair costs 12000.what wrong with asus india service...
Complaint comments Read comments Complaint category Mobile Handsets

Asus India — Zenfone 2 ze551ml

 Daanish Kazi on Nov 16, 2015
I have registered a service request at asus service centre baroda as my phone used to hang alot and sim doesnt get read. After a month still my parts havent come and i am not attended by service centre guys as they blame their company for not sendin the parts ! i want my money back. My RMA no INYN5A0074...
Complaint comments Read comments Complaint category Mobile Handsets

Asus — Mobile issue on Nov 16, 2015
I purchased mobile through amazon india in the month of March 2015, initially one month the mobile worked vary nicely, after that 5 times i am running around service centers still i am running, i just ask those people to change the mobile till now they are not giving any answers as well there are not going to take care .
i told them that i dont have another mobile, i request them to provide me some back up mobile for that they regretted. still mobile is there with service center only
i have warranty till feb 2016 .

i requesting you all please dont buy asus mobiles any...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Asus — Order ab7522351 cancelled by ndd thane

 Sridhar s68 on Nov 13, 2015
Today, I have booked nokia 130 mobile(odered id -AB7522351). I have made payment through my credit card, it was successful and got message to my mobile. Now, I got message that my order was cancelled.
This was my first order in askmebazaar. I didn't expect this kind of behavior from such a great application.
Please do the needful......
Complaint comments Read comments Complaint category Mobile Handsets

Asus — Warranty is not provided even after 8 days

 DhirojDash on Nov 13, 2015
Similar thing is happen with me my phone getting damaged they said that this physical damage of screen so no warranty and service centre took 5000 for it change it with in some hour even though it was gorilla glass 3 and it should must be cover under warranty .But after 6 moth I have faced issue with mic phone . I gave them to repaired it since last 8 days .So i called them in morning asked whether my phone is ready or not, they said me ya it is ready but when I reached there they tried to explained me that phone is ready but warranty is not approved formed bangulor so can't deliver it to you. Which...
Complaint comments Read comments Complaint category Mobile Handsets

Asus — Laser product

 d.ajay019 on Nov 11, 2015
I have purchased a ASUS zenfoen 2 laser mobile from flipkart. I have issues with the battery like discharging fast and hanging up, battery getting overheated and switching off immediately and i have raised the replacement request twice. But flipkart has rejected them. After a week, i charged my mobile and a heard a blast from the mobile and it fell down. Nothing has happened to the screen and the back panel. But surprisingly, battery got dents and my mobile is not switching on. I have taken the mobile to the service center, they said it is a physical damage. I am claiming that the damage has hapened...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Asus — Zenfone 2 bad service

 abhikasat on Nov 8, 2015
I own zenfone 2 551ml my recent experience with its service has been really bad, i have given my zenfone for repair on 19/10/15 but i am waiting to get my phone as service center is extending delivery of phone every time i visit them, it has been 18 days that they have informed me that i have been allotted a new phone but still i can not see any updates online portal, .I cannot buy a new phone for temporary use neither i am getting any positive response from your side, kindly look in to the matter seriously otherwise i will put this matter in consumer court....
Complaint comments Read comments [1] Complaint category Mobile Handsets

Asus — Asus zenfone laser 2 550kl

 shrinivas67 on Nov 6, 2015
On 02.11.2015 I bought above mobile through Flip-kart. But above phone is totally disappointed me. While supplying phone company has not supplied ear phone piece. Company has not given any volume button to reduce and increase the sound. During call continuation phone screen is becoming dark, there will not be any display. Due to which it has become very difficult to disconnect the call.
Phone brightness and contrast ratio is too poor. It is looking like a second hand old phone screen. Please replace the phone or suggest other device of the company. I have purchased first time ASUS phone in...
Complaint comments Read comments Complaint category Mobile Handsets

Asus — Asus zenfone 2 ze551ml complaint

 premsinghrajpurohit on Nov 5, 2015
I bought asus zenfone 2 551ml on 12.09.2015 and after one month use it suddenly hangs and then totally dead . I went to service centre at sector 22 chandigrh and they told me that its mother board has totally damaged and it will take 5-7 days for repair. First of all company should give me new phone its only one month old but they refused. And now it has more than 15 days passed and my phone has not been repaired. Now my interest in asus zenfone has totally gone and i want my money back which is rs. 15000/-.
Phone serial no is 352649077350013
i have mailed several complaints but...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Asus — Product on Nov 2, 2015
I bought a new notebook on 10/17/15 but there was problem in notebook while surfing net with wifi.I registered a complaint on asus web site.Finally after 10 i got replacement from the same showroom where i bought.The new replaced notebook also have the same problem and again i registered a complaint on asus website.It has became 1 month i bought the notebook and i am unable to use my interest is on.The engineers from asus gave me the time but he didn't came on that day due to which i could not attend my office and my job is in danger.I don't know but it's totally a fraud both the new notebook have...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Asus — Mobile phone

 lushang on Nov 2, 2015
I have bought Asus phone on may 2015. now it's socket is not working. i wandering to asus customer care since last 15 days. and now they demand directly 7000 rupee to repair my phone. my phone's cost was 9600 and it is still under warrenty....
Complaint comments Read comments [1] Complaint category Mobile Handsets

Asus India — Inferior quality spare..

 nickshah99 on Oct 31, 2015
I purchased Asus Laptop some months back which is under warranty..
Around after three months its hard drive failed..
This indicated Asus give inferior quality spares in its product..On claiming warranty, I got the hard drive changed but the old drive has all my Valueable data
I asked their service centre to give me time so that I can recover my Valueable data from the other recovery agents..
For that they asked me to keep deposit of Rs.6, 000 for the old hard drive which is a failed hard drive and its market cost is Rs3, 500
I made a huge mistake that I bought...
Complaint comments Read comments Complaint category Laptops / Notebooks

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