Asus — Defective Asus Zenfone 5 | |||
Hi, I had bought a asus zenfone 5 on 24th feb 2015 through flipkart. Around 1 week back the metal strip at the bottom of the phone came off itself. The phone was safely kept in my pocket and it came off automatically. There is no external damage to the phone and it is working fine. When i went to the service centre i was informed that it is not covered under warranty. I did not expect such a response from a organization like ASUS. I also talked to the asus helpline (Ref No A[protected] and i was informed as there is no external damage and the phone is working fine then it should be repaired/replaced. Please let me know what to do as i will not get this repaired under my expenses. The phone is barely a month and half old and clearly this is a manufacturing defect as the phone does not have a external damage and is in perfectly fine working condition. A big let down Asus Was this information helpful? | |||
Asus India customer support has been notified about the posted complaint. | |||
1 Comment | |||
Comments
i think you are also sailing in the same ship, the service centre does not want to change the parts under warranty even if it comes under warranty, they just want to earn the money as the spare parts are costlier compared to other brands phone.
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