Asus India — asus 5z smartphone/ earpiece problem

Address:

Sripally more s.b gorai road asansol, Burdwan, West Bengal, 713304

Hi, i am a customer using the asus 5z (Known as the asus zenfone 5z). The phone is truly a good one but recently i am facing some issues from the phone's internal microphone and earpiece. When i call someone, i frequently get back a complaint from the reciever that they can't hear my voice clearly. I had to almost speak at a very loud voice so that the reciever can hear my voice. Also sometimes i can't clearly listen to my caller and a little crackling sound appears to come from the earpiece. I accept the fact that i dropped my phone from a very low place, but i didn't result in any damage. Everything else works perfectly fine. Only the microphone and the internal earpiece seems to give me a little problem. I truly like the asus brand and i trust very much. Please keep up to my trust. The phone is under the 1 year warranty coverage. But i am ready to pay for any extra charges if inquired. Hope that i recieve help very quickly. Thanks!

Rounik chatterjee
[protected]@gmail.com