Hello,
I have had to make at least 4 trips to the Asus service centre, starting from within a month of buying a Asus 6z mobile phone when the motherboard crashed suddenly and they had to replace it. After that there has been a camera issue and a sound issue that they are unable to resolve.
I have a Asus 6Z Phone (Serial No K6AIGF004133ELZ). It is still under warranty. The phone has been giving be trouble from the very beginning and I have made multiple trips to your Service Centre from within a month of purchasing the same:
Visit 1: Phone went blank; so they said they replaced the motherboard as the motherboard was defective
Visit 2: Phone camera not flipping at all
Visit 3: Phone camera not flipping sometimes
Even after the visits the camera does not flip once in a while. So if I flip it 5 times, say 1 out of 5 times it does not flip.
I have also told them during these visits that the sound of the phone is crackling; they are unable to do anything about this.
I have also spoken with Asus call centre executives about this multiple times. The last call was on Oct 16 (Case ID A[protected]). Alok tried to help me by performing some tests online. I did all those, but still the problem persists. In my last visit, the service centre executive suggested that I may want to reset the phone to factory setting. It 'MAY' solve the problem. It may not.
Alok said he will get a senior to call me back within 72 hours to fix the problem and advise what to do next. 72 hours have passed; no one has called. I even wrote to Asus, and they sent a standard response saying 'they will reply'. No one has written to be.
What is going on? This is too much of trouble, especially for a phone that they claim to be a flagship phone. It is very very frustrating to be wasting time like this. I need a permanent solution to this before the warranty runs out. If they cannot find a solution, they need to replace the phone or return the money. This phone piece is certainly a defective piece; why will the motherboard fail within one month otherwise?
If a permanent solution is not found quickly, I will have to claim for damages, mental trauma and man-hours lost, which has run into thousands of rupees.
With regards,
Parthajeet Sarma
Mobile:[protected]
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