Asus India — ASUS-defective laptop supplied & replacement not arranged

Hi All,

I bought an ASUS laptop from Reliance digital on 26th July 22 for more than one lacs.
and within a week, its keypad started malfunctioning. I complained about struggling to find Asus customer care No. ( which you have to wait for 10-12 min before they respond/cut) .

After a lot of Struggle, I could lodge the complaint & engineer visited, but did not provide any receipt. It was informed that the keyboard needs to be replaced which will take 15 days.
Imagine the hardship I have to face for the last 7 days & have to wait for 15 more days & then a new laptop will be opened & repaired. Not a desirable situation for new laptop buyer.

Asus Service engineer posted at reliance digital did not either resolve the issue.
I can say worst product & after-sales service of Asus. I should have gone for a branded laptop.

So friends avoid purchasing ASUS products & go for reputed brands, to avoid misery during the lifetime of the laptop.