| Address: | 60-31-143,JANATA COLONY,MALKAPURAM, |
Hi Asus Team,
Service Id: A[protected] - 003
ticket master: 512324.
The laptop suddenly turned off as I was still working on it and i have submitted the laptop immediately to the service centre.
The service centre rejected my warranty to repair my laptop as they found certain damages on the SSD slot 2.
I don't agree to these damages, as they are clearly not caused by me. I will not bare any expenses for this service from my end.
The damage on the SSD slot is so minor that it's not even visible to naked eye properly.
How can that be damaged by the customer, when for every technical installments of new SSD was done at your service centre itself.
The removal and installation of SSD was also done at your service centre itself. For every small issue I have submitted my laptop to your service centre, starting from Graphic card driver issue, installation of new SSD and replacement of the faulty keyboard.
There are no external physical damages on the laptop and i don't understand how internal SSD slot 2 was damaged. The SSD slot was installed by your service centre itself.
It could be that minor physical damage could be caused by your technical engineer who installed it and removed it multiple time during my service visits to your service centre. You cannot push this on the customers who have no idea on internal components and who submitted the laptop to your service centre for every small service.
Please escalate this points from your end, as I am not satisfied by your response on this issue.
Regards,
Amith Prasad. Was this information helpful? | 
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