Asus India — ASUS Vivobook Pro15 Ryzen 7 Octa Core AMD

We purchased a new Laptop Model name- ASUS VIVOBOOK PRO-15 ( S. No. N9N0CX01Y43836D) on 31st March, 23 through Flipcart ( Invoice No. FAEUP J[protected])

After just 4 month use, it stopped working on 17th Aug, 23 and complaint was raised next day ( Ser No. A[protected]-0003). There were no response from company till 24th Aug??

When called on 24th, got message from Customer care that, it may take again 20-30 days to get it corrected with new parts..

What kind of service you are providing, I am shocked and surprised?? Does it should take 1 month to resolve the issue for a new purchase???

With such a big name, I purchased and spend 65K and feeling as trapped and disappointed very much.

Just wanted to know, what action you are going to do to get me the product ???

Anil Nair-[protected]