Asus India — Bad service quality about my asus display monitor

Address:	Kolkata, West Bengal, 700014
Website:	[email protected]

Respected sir / madam,

I sri koustav dutta, resident of 80, durga charan doctor road, west bengal, kolkata – 700014, bought a brand new asus (Model no : vz229h g5lmrs048163

Bk/5ms/ap) color desktop monitor at 22nd january, 2017 from m. D computers pvt. Ltd.

In the middle of june, 2017 (16/06/2017) it was automatically flickering on the display monitor & after some time it has became a blank screen in full mode. So as per my product warranty period of 3 years (Upto 08/03/2019), i visited at 19/06/2017 on my nearest asus

Service centre situated in 6a, raja subodh mullick square, arya mansion building, ground floor, kolkata – 700013, they accepted my display monitor with the verification of my problem & they gave me a service copy (Rma no : inh3h60613).

After that they have given me a commitment that the problem will be solved within 10 days from 19/06/2017. Also they gave me the contact numbers where i can get my product acknowledgement.

So, i have called them after 10 days

(29/06/2017) on that number & then they have told me the product will be delivered by

05/07/2017. On the date of 05/07/2017, they have told me again that the product is not ready

Still now & i have to wait till 10/07/2017. Right now they are saying that i have to wait till 24/07/2017.

Now, i just want to know what exactly happening? Is this is your perfect servicing quality

? Still now around 1 month is running but my monitor is not ready & it was not delivered to me by 05/07/2017.

Sir, i am a businessman & also you know that how much a display monitor is important as too much for my work. Still now i am working with an another display monitor of my friend but it’s not possible to work with that any more.


Lastly from the service center they have informed me by phone that if the product will not be delivered within 10/07/2017, then i have to wait still some an another date without the confirm date & accuracy. If i will not get my display monitor within this 3 days

(09/07/2017 – 11/07/2017), i will directly do a complaint in our national consumer forum about the whole matter with my all documents.

Hopefully you can understand my present condition, day by day my work is delaying for your issues. Hopefully i will get my best result from you as soon as possible.

Thanking you

Here my all details of my product with the images :

Monitor – asus 22’’

Model no : as vz229h bk/5ms/ap

Serial no : g5lmrs048163

Warranty till : 08/03/2019

Service rma no : inh3h60613

Servicing date : 19/06/2017

Name : koustav dutta