Asus India — laptop damaged piece

Address:

Thane, Maharashtra, 421201

Dear sir,

We have ordered asus vivo book model no. R542uq-dm252t, order no. Od[protected] dt.11.02.2019 time 10.19pmfrom flipkart, which we received on 14.02.2019 invoice no. Fa ch[protected] dt.12.02.2019 time 4.46pm.

As per instructions we charged it for 5 hours but it was getting charged, due to which we were unable to start laptop.

We immediately complain to flipkart about it, after many follow up they sent a technician on 19.02.2019 at 12.30pm approx. From vashi service centre address. D 504, 3rd floor, vashi plaza, sector 17, vashi, navi mumbai 400703 namely mr. Ganesh k. Battalwar, who was not ready to accept the issue first o. Bf all, then after convincing he sent false report that laptop cardbox is in condition. We were surprised with his statement, we worried about rs.45, 990/- we spent, and he was trying to highlight our mistake of packing.

In the evening at around 19.02.19, at around 4.40pm i have received call/email from mr. Ganesh k. Battalwar that our complaint was rejected by company.

How can we accept this invalid reason of packaging.

Please look into the matter urgently as i bought this laptop with loan for son's project which has to be submitted on 24th february 2019.

We suffered alot and loose mental since last 4 to 5 days.

Please do the needful and oblige.

Thanking you,

Yours faithfully,

Milind g. Vasishtha