Asus India — Laptop - Dead on Arrival

Address:

Num 6, USP Nilayam, Mega City, Margondanahalli Main Road, T C Palya , Blore 36

I Have purchased ASUS VIVO BOOK PRO 15 on 10th Sep 2023. it was a gift to my son who has started his UG course this year. The laptop crashed multiple times when power is switched on. I have escalated the same to service centre and they mentioned "Mother Board Has to be replaced". when w have not used the laptop, then why do laptop needs to be repaired instead ASUS should REPLACE the faulty LAPTOP. Customer care has been closing my tickets without my consent and has not sorted till date. i have made multiple calls and no solution has been granted to me till date.