Asus India — not servicing my product

Address:	Ujjain, Madhya Pradesh, 456010
Website:	www.asus.com

RMA Number - INR4J80194

My laptop ( r558uq ) is at the service centre since more than 15 days and one part is not delivered at the service centre because of which they are unable to repair my laptop. I have very important work to do with my laptop and its paused since 18th aug. I have contacted helpline number many times and the answer is the same - ' the part has not been delivered yet '. This is the worst service I've ever recieved among many laptop brands I've ever used.

In your terms and conditions you guys have written that you'll deliver the product in the stated TAT ( turnaround time ) but you didn't give me any TAT and no one on your helpline number is providing me any kind of information about TAT. I have faced much more loss than the original price of this laptop and I'm planning to take you guys to the Consumer Court as you are voiding your own terms and conditions !

Kindly resolve this issue as your customer is very dissatisfied and is in a professional trouble because of your late services. Post an update for this issue ASAP.