I'm Shyamal from Surat, Gujarat, India. I've purchased the ASUS VIVOBOOK15 in Jan, 2020 as I was starting my computer engineering. In starting there were no issues and everything was going well. But after a year and a few months in the May, 2021 the fan of the laptop was making louder noise than the usual and the laptop was getting over heated. So I've contacted Asus customer care, India and filed a complain as my laptop has warranty of 3 years.
Now when the engineer from the ASUS authorized TVS service center, Surat came to solve my issue, my laptop was in WORKING CONDITION !! But after the servicing part was over, suddenly the laptop was not working! So he just said that there is problem in motherboard! and they ordered a new motherboard.
After about 10 days the motherboard arrived. As soon as engineer changed the motherboard, now suddenly the SSD was not detected in the laptop!!! So basically now they are saying that there is some issue in SSD!!!
Did I mentioned that the laptop was in full working condition before the engineer came for the first time and now suddenly the motherboard and the SSD stopped working!! Strange!!!
Now it's been few weeks I'm complaining about my problem but there is no response from anywhere!!! All my work has stopped and it cost me lot of mental stress as well !!! I'm studying the computer engineering and currently we are having our semester examinations o[censored]niversity. But due the lower quality of service of ASUS, I've to suffer!!!
And it seems like this is the last option I have!!! I hope you understand my situation and help me!!
I've attached the picture taken at the time when the engineer repairing my laptop!
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