Asus India — Warranty claim on my Asus Vivobook S14 OLED

On 17th July 2023 I saw a blue spot on my oled screen. I straight away captured its picture and registered a service request to Asus. I then packed my laptop with utmost care and didn't even touch it until the next morning when a technician arrived at my site. When he opened the laptop he found a crack and the blue spot was increased in size. Mind you the crack was only in the area where there was a bleu spot and there wasn't even a single crack on the whole laptop. When I explained my problem to asus team again. They said that they have escalated my case and the internal team will call me in 72 hours. I waited for 72 hours but I did not receive a clarification from the internal team. I called Asus again and asked them about my case. The representative just said that it is a physical damage not covered in warranty. When I told him that I had given a full explanation of my case and they even have a proof that there was no crack on 17th july when I first sent the picture of my oled display on there live chat. He said that I'll again escalate your case and asked me to wait again for 72 hours. I waited but as there was a weekend 72 hours turned into forever. I received a mail from Asus saying that it is a physical damage and I would have to pay for the same without any clarification on my explanation of the broken screen. The screen was intact up until 17th of july but it had a crack the next day because of some design flaw and not any mishandling from my side. I haven't received a single call from the internal team and they are also not replying to my e-mails. I am attaching pics from 17th july and then 18th july. You could clearly see in there that the cracks are only at the part where there is a blue spot. I also tried connecting to their ceo helpdesk but have received no intimation from their side.
Serial Number : N4N0CV07K28516B