Asus — Laptop fraud

Address:New Delhi, Nehru Place (Devika Towers)

I had submitted my laptop in Nehru Place service centre - New Delhi (Devika towers) on 18th Aug 2021 with the only issue of display and everything else was working fine (INIHM80361)
The team somehow fixed it and I went to pick it up on 4th Sep.
However, while testing the same in the service centre, the function keys were getting auto enabled & disabled.
Initially the team tried to hide this from me but after a debate, they admitted that the issue occurred while they were fixing the screen.
I was being told that they have messed up with the keyboard and I should bear the cost to get it repaired.
I left the laptop for them to repair the keyboard issue.
On my 2nd visit on 11th Sep the issue still prevailed but the team said it will go away after windows update.
However, when I came home, updated the laptop and tested the same, I am still facing the same keyboard issue.
This is highly disappointing and unprofessional.
Was this information helpful?
No (0)
Yes (1)
Asus India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Asus India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    11%
    Complaints
    1251
    Pending
    0
    Resolved
    143
    Asus India Phone
    +91 85 5423 8449
    Asus India Address
    18-474, Lakshmi Towers, Old Town, Anantapuram, Mumbai, Maharashtra, India
    View all Asus India contact information