Asus — Non-Compliance to the warranty and Non Cooperation of the service staff

Address:

New Delhi, Delhi

I had purchased ASUS Zenfone5 on 31.08.2014 and within 8 months, the phone started malfunctioning. The 2 main problems are as follows: 1. The LCD display had a yellow coloration on the right centre side. I reported the case using the Phone's inbuilt app and when 2 days later I went to the service station they converted the case upside down and instead of addressing the issue, the converted the case into physical damage and Out of Warranty. 2. The other problem that the phone has is that the audio jack is not functioning and it is a problem of the mother board and according to the rule the phone should be replaced but the company refused to replace the audio jack also. Now, they have converted it into an "Out of Warranty" issue and are forcing me to pay for the service which is not according to the stated warranty of 1 year. Also, the scratch that they are trying to highlight is a very miniscule one and it no where proves that the phone had dropped or been damaged to cause the error. The yellow coloration is because of some type of burning inside the phone and it is increasing day by day. My whole work is dependant on the phone and such behaviour from a reputed company is not tolerable and should be looked into immediately. This should be checked so that they don't repeat it with some other customer