[Resolved]  Asus — Pathetic service and delay in repair!

Address:

Bangalore, Karnataka

Dear Customer care Asus and Justfix, I am writing this letter to complain and express my dissatisfaction about your service. I've submitted my Asus laptop in Justfix, Residence road on 30-Mar-14 for power/battery related issue. But till date neither Justfix, nor the Ausus support team has any updates! This is 4th time I've submitted my Asus laptop to Justfix in a span of 1 year! On 1-Apr-14 I tries calling Justfix, Residence road but no-one responded, so I called Ausus support and they told Justfix technician is working on it and I'll know the issue and the RMA by EOD. Since there was NO updates via mail or call, so on 2-Apr-14, I called Justfix helpline number and gave them my laptop serial number. To my astonishment, lady executive told that she checked with Justfix, Residence road office and there is NO such laptop! Also, she told me that the helpline is NOT for checking these statuses and suggested me to directly call the Justfix office. Please let me know if this is the case with Justfix helpline number? After all this, I called Asus support on 3-Apr-14 and they told that RMA is not yet generate and they tried calling the Justfix technician(Rohit) but he was not picking up the call. Asus support executive assured me that, he will update me an hour, 0 which never happened, as usual! To conclude, after 4 days there is NO PROGRESS and NO ONE knows whats the status!! Please let me know, what is the issue and by when should I expect my laptop to be ready? As per my last three experience, all together repair takes 25-50 mails, 100 -200 follow-up calls and 1-1.5 months to get things done.. Asus Laptop Model No.: S46CM. Serial No.: CBN0CX21809646B -GP Cell:[protected].