[Resolved]  Asus — Tablet

Address:

New Delhi, Delhi

My Nexus 7 is under a repair warranty till December this year. I have lost count of how many times I have complained about this product and also my long metro journeys to nehru place from Dwarka, the latest being about a week ago. My tablet got dead for the 5th time and the customer care is doing nothing about it. I have been to three of their service centres. The last one was Regeneris technology in Nehru Place. They just fix the problem their for it to reoccur again and then expect me to make a 28 km. long journey again to their service centre again and again. I have already been harrased a lot (as you can imagine going back and forth from Nehru place and Dwarka is a long journey especially if you are making it for the 10th time). To vividly describe my feelings about thi, I am copying a mail which I sent to them a few weeks ago "Dear Sauron (Allow me to refer you as a character of Lord of the rings who is the most evil thing to have happened to the world) This to inform you that the SAME problem has occurred with my tab (Serial no. CCOKBC252897) again despite using a different approach to repair it the last time. After repetitive complaints and submissions of my tab to your "highly competitive repair centres" (which happens to be some 20 km away from where I live in Delhi) and apologies, here I stand again with frustration, anger and guilt in my heart. The first time you make a mistake its an accident, the second time you make the same mistake its on purpose, and the third time you make that same mistake its no longer a mistake, its a habit and I don't even know what to say when the same thing happens for the fourth time. I know this mail will now be followed by a request from you to please deposit my tab to a service centre to take a look at what the problem is for the fourth time because maybe it takes a fourth look to find out what the real problem and i the first, second and third time it was just a hit and trail method. Also maybe you are assuming that I have some super powers that I can transport myself from one point to another (which happens to be more than 20 km away) in the flicker of an eye without any problems. Not to mention that I will have to again go back there to collect my tab back. Assuming that I will again be asked to deposit my tab, so I will again waste 3 hours in going, depositing it and coming back and, and then 3 hours again to collect it back. And because this will be the third time i will deposit it in a Delhi centre (since i am in Delhi right now and not in Jaipur) so I will have already wasted 18 hours in 7-8 months in travelling to the your "temple of Satan", excluding the time of travel i had to take when i was in Jaipur. I own a Laptop, I own a smartphone and I own a tablet. Never in the wildest of my dreams did I imagine that of all gadgets that I have this tablet will trouble me the most or the only gadget which will trouble me so much. Now allow me to get to my point. I am not writing this mail to ask for a repair, instead I demand a replacement. This gadget is under a repair warranty at the moment which means that you guarantee that you will solve all the problems that occur to my gadget in such a way that they do not occur again. To repair a thing means to bring it back to a stage where a problem will not come again due to same reasons. for example when a ceiling fan has a repair warranty of one year and it gets spoiled in that period then the company has to come and repair the damaged part in such a way that the problem does not occur again on its own. The situation might be different when that problem would have occurred due to negligence of the owner. So in this case when you have agreed to repair my tablet for a period of 1 year(warranty period), you have actually promised to solve all the problems that might occur to the tablet due to faulty manufacturing or any other problem which was not caused by the negligence of the owner. But when the same problem occurs again and again, you are technically violating your promise to repair it to a point where the same problem will not occur again. Again just imagine a situation were you again repair my tablet and then the same problem occurs in say January when my warranty would have expired, then what will I do then? Before you again ask me to deposit my tablet to a service centre again, I want to know what is the status to get a replacement because I cannot ask this question at the service centre as they are not authorized to Replace a product. I hope you understand that all that was written above comes out of the anger and inconvenience caused to me due to this product of yours. Also please don't even bother to apologise this time and pretend that you actually care Thanking You Your helpless customer"