[Resolved] Ava Merchandising — hottech watch. ccrn 9483. | |||
I bought a Hottech watch at Kolkata airport. First the piece was given without a charger wire. When this was found and asked, the salesman gave a charger wire. This had a shorter pin and was useless. After 5 days I visited the Ava store at Hyderabad and the sales man replaced the charger wire. I came home and after two days the watch stopped working. When complained the customer care person asked me to collect a replacement from Hyderabad airport. To go to airport and come back I have to spend ₹ 3000. The watch cost is ₹ 1299. Again the CC was contacted. A person asked me to send the watch to the warehouse and gave me an address. I sent it to the address mentioned and the watch came back saying that the address is either incomplete or wrong. Was this information helpful? | |||
Jul 20, 2019 Complaint marked as Resolved AVA Merchandising customer support has been notified about the posted complaint. Verified Support Jun 17, 2019 AVA Merchandising Customer Care's response Dear Sir, Sorry for the inconvenience caused to you. we will contact you shortly to provide the solution.
| |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
69%
Complaints
216
Pending
0
Resolved
144
+91 11 4716 9800
1, Salwan Market, Old Rajinder Nagar, New Delhi, Delhi, India - 110060
I bought a smart watch in the month of August 2019 from your store at kolkata airport . It's Sim feature is not since purchase. I tried to call but I did not get any response.