Aviva Life Insurance Company India — Penal Charges Levied by Aviva Policy no. 01999713

I would hereby like to highlight the false commitments made by cheat company Aviva Life Insurance, during issuance of policy they give false comments that they would arrange their representatives for cheque collection. But during recent times they have failed to fulfill this commitment. Inspite of repeated calls they were not arranging their representative for cheque collection during Covid19 times.
My father who is the premium payer was hospitalized during recent time due to which the premium payment got delayed. However before hospitalization also my father contacted customer service centre but no one responded. Post hospitalization my father contacted Aviva service centre and a representative was arranged for collecting premium cheque. But Aviva is charging penal interest of around INR 841 on the premium amount. During this covid times when other financial institutions are giving moratorium and waving of penal Charges, this unethical company is adamant on collecting penal. I am a very old customer of Aviva and have this policy for more than 9 years and all premiums were paid on time but still they are unethically charging penal. I do not want myself to be associated with such a cheat and unethical company but they are threating to collect surrender charges on my policy which is in force since 2012.
Don't know how to handle such cheaters.