[Resolved] Axis Bank — Aadhaar number update | |||
I have saving account with Axis bank and my customer id is[protected] and my aadhaar number is[protected]. The problem here is, bank has updated their records with my aadhar number. But, it is not updated properly in NPCI. Due to this, I am not getting subsidy amount from Indane gas (IOCL). To resolve this issue, I called up NPCI customer care. As per this team, axis bank has to provide complete details. When I checked in Indane gas transparency portal, aadhar number was updated with IOCL, but not with bank/NPCI. I visited axis bank, madhapur branch many time. Even I contacted branch manager. As per them, they are saying this IOCL issue. IOCL team is saying bank issue. Details of LPG connection: Name: BURLAGADDA SANKAR Consumer Number: 98268 Indane Distributor: Kalpana Gas Agency Bank account details: Customer id:[protected] Account Number : [protected] Account Type : SAVING BANK A/C Branch Location : MADHAPUR, Hyd IFSC Code : UTIB0000553 Was this information helpful? | |||
Complaint marked as Resolved
Initially my aadhar number was mapped old consumer number. After 6 months, we could able to identify the problem. And I visited gas agency team. In IOCL, aadhaar is linked to new consumer number. But the aadhar was inactivated in NPCI. So called NPCI team and check with them. NPCI team check with bank, and finally they activated the aadhar number in NPCI. Hence problem is resolved Axis Bank customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Dear Bank Customer Team,
Please resolve my issue.
Either my axis bank account or Aadhaar might be in_active in NPCI. Please check with Ustab and resolve ASAP.
As you all know I have been requesting for a long time.
Thanks & Regards
Sankar
On Fri, Dec 20, 2013 at 4:19 PM, Sankar Burlagadda <[protected]@gmail.com> wrote:
Hi Utsab,
Thanks to share the details over the phone.
Aadhaar :[protected]
Dear Axis bank team,
My axis bank account number [protected] is in in_active status in NPCI. I have been requesting you since more than few months. Please request/send my account details to NPCI (Collaboratively work with NPCI and resolve my issue)
NOTE: Please don't respond like my Aadhaar number linked to my account in axis bank. I know that, in your axis bank database my Aadhaar linked to my a/c.
Regards
Sankar
On Tue, Dec 17, 2013 at 3:58 PM, Sankar Burlagadda <[protected]@gmail.com> wrote:
Regarding aadhar update in NPCI. I had discussion with vusthav (He is the contact person from NPCI team regards aadhar related queries Phone[protected] Extn 215, vusthav. As per his update, they process updating aadhar immediately.
On Tue, Dec 17, 2013 at 3:43 PM, <VSB.[protected]@axisbank.com> wrote:
Dear sir/madam
Greetings for the day
At the bank's end the request is processed.
The process is, NPC uploads the data collecting from the bank 's end.
This process takes more than 40 - 50 days.
At the banks' end, we have done the needful.
Thanks & regards
Venkat M | DM ops | Axis Bank | Madhapur l 500 081 |
ph :[protected]
"Freedom forges on Destiny"
We do offer these products:-
Financial Advisory Services... Investments (LIfe Insurance & Mutual Funds) / General Insurance / Home Loans / Car Loans / Personal Loans & Travel Cards
-----Sankar Burlagadda <[protected]@gmail.com> wrote: -----
To: VSB.[protected]@axisbank.com
From: Sankar Burlagadda <[protected]@gmail.com>
Date: 12/17/2013 03:33PM
Cc: Madhapur.[protected]@axisbank.com
Subject: Re: Aadhar card no updated in the account
Thanks for the quick response.
I know that, as per axis bank records aadhar number was updated. Where as, it is not showing in NPCI site based on source from IOCL. Please see the attached image proof.
I tried to contact NPCI directly. NPCI customer care team is saying, we are not supposed to contact them, through bank only it should route.
Customer ID:[protected]
Aadhaar :[protected]
I hope you put some time to resolve customer issue.
Thanks & Regards
Sankar
[protected]
On Tue, Dec 17, 2013 at 1:20 PM, <VSB.[protected]@axisbank.com> wrote:
Dear sir/madam
Greetings for the day
As per your query : We regret the inconvienence caused to you in this regards.
The aadhar no is already updated in the account.
kindly let us know for further queries.
Thanks & regards
Venkat M | DM ops | Axis Bank | Madhapur l 500 081 |
ph :[protected]
"Freedom forges on Destiny"
We do offer these products:-
Financial Advisory Services... Investments (LIfe Insurance & Mutual Funds) / General Insurance / Home Loans / Car Loans / Personal Loans & Travel Cards
DISCLAIMER:
"Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference".
[attachment "Aadhaar not with bank.JPG" removed by VSB Sharma Mudiganti/DM/553/AXISBank]
DISCLAIMER:
"Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference".
Please resolve my issue.
Either my axis bank account or Aadhaar might be in_active in NPCI. Please check with Ustab and resolve ASAP.
As you all know I have been requesting for a long time.
Thanks & Regards
Sankar
On Fri, Dec 20, 2013 at 4:19 PM, Sankar Burlagadda <[protected]@gmail.com> wrote:
Hi Utsab,
Thanks to share the details over the phone.
Aadhaar :[protected]
Dear Axis bank team,
My axis bank account number [protected] is in in_active status in NPCI. I have been requesting you since more than few months. Please request/send my account details to NPCI (Collaboratively work with NPCI and resolve my issue)
NOTE: Please don't respond like my Aadhaar number linked to my account in axis bank. I know that, in your axis bank database my Aadhaar linked to my a/c.
Regards
Sankar
On Tue, Dec 17, 2013 at 3:58 PM, Sankar Burlagadda <[protected]@gmail.com> wrote:
Regarding aadhar update in NPCI. I had discussion with vusthav (He is the contact person from NPCI team regards aadhar related queries Phone[protected] Extn 215, vusthav. As per his update, they process updating aadhar immediately.
On Tue, Dec 17, 2013 at 3:43 PM, <VSB.[protected]@axisbank.com> wrote:
Dear sir/madam
Greetings for the day
At the bank's end the request is processed.
The process is, NPC uploads the data collecting from the bank 's end.
This process takes more than 40 - 50 days.
At the banks' end, we have done the needful.
Thanks & regards
Venkat M | DM ops | Axis Bank | Madhapur l 500 081 |
ph :[protected]
"Freedom forges on Destiny"
We do offer these products:-
Financial Advisory Services... Investments (LIfe Insurance & Mutual Funds) / General Insurance / Home Loans / Car Loans / Personal Loans & Travel Cards
-----Sankar Burlagadda <[protected]@gmail.com> wrote: -----
To: VSB.[protected]@axisbank.com
From: Sankar Burlagadda <[protected]@gmail.com>
Date: 12/17/2013 03:33PM
Cc: Madhapur.[protected]@axisbank.com
Subject: Re: Aadhar card no updated in the account
Thanks for the quick response.
I know that, as per axis bank records aadhar number was updated. Where as, it is not showing in NPCI site based on source from IOCL. Please see the attached image proof.
I tried to contact NPCI directly. NPCI customer care team is saying, we are not supposed to contact them, through bank only it should route.
Customer ID:[protected]
Aadhaar :[protected]
I hope you put some time to resolve customer issue.
Thanks & Regards
Sankar
[protected]
On Tue, Dec 17, 2013 at 1:20 PM, <VSB.[protected]@axisbank.com> wrote:
Dear sir/madam
Greetings for the day
As per your query : We regret the inconvienence caused to you in this regards.
The aadhar no is already updated in the account.
kindly let us know for further queries.
Thanks & regards
Venkat M | DM ops | Axis Bank | Madhapur l 500 081 |
ph :[protected]
"Freedom forges on Destiny"
We do offer these products:-
Financial Advisory Services... Investments (LIfe Insurance & Mutual Funds) / General Insurance / Home Loans / Car Loans / Personal Loans & Travel Cards
DISCLAIMER:
"Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference".
[attachment "Aadhaar not with bank.JPG" removed by VSB Sharma Mudiganti/DM/553/AXISBank]
DISCLAIMER:
"Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference".
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I checked with NPCI team. Either my axis account or aadhaar number is in inactive state in NPCI. Please resolve my issue.
Regards
Sankar