B.e.s.t. Undertaking — Bus not stop at bus stop

My wife travel in BEST bus when she left her company at 07:00pm and goes to wait for bus at Jungleshwar mahadev mandir(Ghatkopar) bus stop and bus is comes but bus not stop she showing hand for stop the bus but driver see and ignored and go ahead so my request is please stop the bus when any ladies show the hand for stop.
A few days ago, there was a rape (Asalfa) on the same road which had spread all over the country. And I worry about my wife because she travels the same road and that road is very dangerous. If something happens to my wife tomorrow, I will blame BEST because you are not stopping the bus at any stop.
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