[Resolved]  Bajaj Allianz — Bajaj allianz extended warranty - oc[protected]-00000200 og[protected]-00123214

Address:

560082

Respected sir / madam,

I am writing this to you after facing loads of challenges at your contact center on[protected] and with malikarjun reg manager at [protected]

I am your policy holder and my extended warranty policy number is og[protected]-00123214 and i registered a claim on 28th september 2016 and my claim number is oc[protected]-00000200 from then i have been given only and only wrong information by your customer service representatives and malikarjun

I have bought an led tv in 2014 and being aware of insurance importance i have taken a bajaj extended warranty policy, however my decision is not turning out to be good!

Whenever i called up call center they have failed to give me tat, they have failed to escalate calls to supervisor as they being busy either in meetings / not available on floor (Which i am sure not the truth, no inbound contact center operates without shift in-charge / tls/ qcs etc). However this is an example of how your executive provides wrong info to save on their aht or they are worried about their kpi/ kra/ slas but that is making your brand smaller and local than actual.

I had technical person visited my home on 29th sept and declared that my led tv has issues with display panel which needs to be replaced, and bajaj will arrange for tv to be taken to repair work from my house and it was taken and it has been a month now and i have not received my tv back neither their is any details provided as to the status. Since this day i am chasing bajaj to return my tv

I am really regretting my decisions of taking a consumer durable finance from bajaj, and taking extended warranty from bajaj

However i am writing this with an expectation of someone in bajaj will have ethics to answer customers and to take their claims to settlement level. Also this can be used as another evidence to customer court / ombudsman / irda if my issues doesn’t get resolve and if you guys do not return my tv in proper working condition as soon as possible.

I also expect your contact center has quality team and they would listen to these calls and take necessary actions.

Hope early reply and resolution to my complaint and settlement of my claim.

Warm regards,
Praveen raju| +91 [protected]