[Resolved]  Bajaj Allianz — Bajaj Allianz Life insurance Policy No [protected] ||| Agent Complaint

Hello Team,

I am writing to you on behalf of my mother Sangita Dilipkumar Oswal who urgently need your assistance in help me understand the status of my Bajaj Allianz Policy No. [protected], the policy premium is fully paid and We need to withdraw the surrender amount.

This is an offline policy I availed from an local agent based out from my city, I am trying to reach out my agent, but he is not responding so far. I am
extremely disappointed from the service of my agent and I would urge you to intervene in my issue and help to solve this ASAP.

As per my the last conversation with the agent, the withdrawal request is already submitted and next actions are pending, but the agent is no more responding and I have no clue what to do next.

We are chasing the agent since last 1 year and he always gives us silly reasons and he has still not processed our surrender claim.

I am unable to check the status of my policy online because my contact number added in policy is discarded/outdated and the agent said he has raised a request to update my contact number, but no further information from him in this regard as well.

I cannot process the surrender claim because agent has taken all the policy document along with him. I have asked him many times to return those but he never does and is not answering any of my calls.

This is a serious issue and I urgent need your help as we need to withdraw this amount ASAP.

I have all the necessary screenshots and call logs to prove this complaint against this agent.
One of the call logs I have attached here which shows I recently called him 75 times but he didn’t even answer atleast once.

Your response is much awaited.
Please feel free to contact me if you need more details on this.

Policy number: [protected]
Holder: Sangita Dilipkumar Oswal
City: Alibag Maharashtra 402201
Contact: [protected]