[Resolved] Bajaj Allianz — car insurance claim

[Resolved] Bajaj Allianz — car insurance claim - bargaining game

G gaura12v from New Delhi, Delhi

This is been understood that we have not followed a proper process of claim approval. Initially approval was given only for bumper & fog lamp. As described in claim format and discussed in multiple calls with you & mr. Anil yadav further addition of front windscreen was done. Still right fender & door approval is pending. It seems like a negotiation shop where you have to push for ever part to get approved. It is a horrifying experience with bajaj allianz where professionalism is totally missing. There is no proper communication nor there is any explanation provided why following items were rejected. Even while discussion this was made me feel like that my dignity and honesty is questionable. Reason for damage on right fender and right door is already provided, if exact cause is to be described than i am sorry to say no one in world can do this as impact was so strong that practically its not possible to make out what caused it. It can be divider of the road or actual dog which collided with car. Was this information helpful? No (0) Yes (0)
Sep 19, 2017 Complaint marked as Resolved Bajaj Allianz customer support has been notified about the posted complaint. Verified Support Aug 19, 2017 Bajaj Allianz Customer Care's response Hi, Allow us to get this checked. Please share your policy and contact number here: [protected]@bajajallianz.co.in so that we can connect with you at the earliest. We've registered your issue with us under Reference No.: BA – 1235. Please mention the same in the subject line of the email while sending in your details or for any future follow ups. Thank you. Regards, Bajaj Allianz General Insurance Aug 20, 2017 Updated by gaura12v Lets see how early I am contacted. Mr. Saurav Tyagi who is a supervisor talks in rough language like some mafia. Got an email from Kiran Bala assuring prompt action in 24hours but after that no action till now after 72hours. Mr. Gurdeep who is given task for resoving issue is still in dream world. Hope he will wake up soon. Lets see the effect of this forum if some action happens or its also a same. Gaurav Malik Contact number [protected] Claim no. OC[protected]-00010908 Aug 28, 2017 Updated by gaura12v Shameless company, kindly never ever think of taking any sort of policy with them. Their employees make you feel like beggar begging for approval on claim. One of their employee said " Sara insurance se he loge kuch apane pass bhi laga lo" U will claim all the amount from insurance, spend something from your pocket also. One of their employee Mr. Gurdeep called for telling we cant approve your claim and when I asked to give this in written, he told that he will email in 30min. But after 6days after multiple follow up he is still not willing it give anything in written with fear of getting penalized for wrong rejection. Completely fraud company stay away. Check image of emails exchanged.
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