[Resolved]  Bajaj Allianz — Claim not settled

Address:

110068

I Renewed my car insurance with bajaj Alliance before i had Iffco Tokya, this was the First time i was renewing. Bajaj Sales Rep Ask me toi send all the documents on Whatsapp & he sent some one to my place to get the money. After that i recived the policy after a Month. I gave him all the documents Registration Copy, Old Policy Copy . he said first they will verify it with iffco Tokya & will send me the Policy bond . after couple of months i met with an accident which was 04th dec-2015. I took my car to Competent Mehruli where i was told they don't have cash Less option, i have to pay from my pocket & later money will be credited to my account from Bajaj. But after a month they said I have availed 20% No claim bonus . & on that bases my claim has been rejected.
They Should have verified before issuing Policy, & i didn't ask for NCB. So why should be penalized . I have sent many emails to GRO & Customer Services but they always stall & give excuses.

I hope Consumer Court Will guid me.

below are the Details :-
Policy No: 0G[protected]-00002003
Claim no: 0C[protected]-00018585
Complaint No: 61048728