Bajaj Allianz — closing of policy and payment of amount incurred

Address:

Civil Lines Road Bareilly, Bareilly, Uttar Pradesh, 243001

I had taken a home loan (A/c no. [protected]) from mbic bareilly branch of syndicate bank. During sanctioning the home loan, on the behest of bank i took a bajaj allianz policy. A copy of bajaj allianz policy statement is enclosed.
I have re-paid the entire loan amount in 2016. Certificate of bank is enclosed. I contacted bajaj allianz head office at civil lines bareilly alongwith receipts of premium and loan payment certificate requested them to end my policy and requested for payment of accrued amount in the policy but i but they told me that the policy has been assigned in the name of syndicate bank and demanded certificate from bank. I obtained "no due certificate" from the bank and submitted. But they did not accept that nor explained what is required from the bank. They only told me that the assignee of my policy is syndicate bank therefore without order of syndicate bank the policy cannot be transferred back to my name and no encashment can be done.
After that several times i requested the branch manager syndicate bank to do the needful but despite several requests bank did not respond positively they said that they have already issued no due certificate. I again contacted the branch manager and request to do the needful but no action has been taken. Since i have already re-paid the loan in 2016 but still i am not being allowed to take back my policy assigned to the bank. I am not able to withdraw the accrued amount in my policy.
This is my policy. I deposited the premiums. I am in need of money. It is requested to please do the needful at the earliest.
Amit johri
[protected]