[Resolved] Bajaj Allianz — extended warranty insurance

w3pranab

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 712124

I had purchased phillips 40 inch led hd tv and done extend warranty with baja allianz from the date of purchase.in the insurance paper it was clearly written that damage or lose is also covered in the insurance. The tv got accidentally damaged even after taking proper care. Tv has a very poor design by the manufacturer to put on stand it on top of a table. As a result the tv's led panel was broken. I filed a claim no: oc[protected]-00000904 against my policy no: og[protected]-00035456. Philips service center people came to my house and charged me rs500. They inspect and later denied to provide service to fix it. No money was provided to repair or replace the led panel. I took this forwarded to grievance department as customer support was simply denying the claim showing a cause "physical damage" is not covered.in fact in policy document "physica damage" was never mentioned, instead "damage or lose" was repeatedly mention to be covered. I did not get my service charge rs500 back not my claim money from bajaj allianz, nor they repaired my tv.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Sep 2, 2017

Complaint marked as Resolved

Bajaj Allianz customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2017

Bajaj Allianz Customer Care's response Hi Pranab,

We'll get this checked for you. Please send in your contact number at [protected]@bajajallianz.co.in for better assistance.

Your complaint has been registered under the Reference No. BA - 1220. Request you to mention the same in the subject line of the email while sending in your details. Thank you.

Regards,
Bajaj Allianz General Insurance

Aug 02, 2017

Updated by w3pranab [protected] Forwarded message[protected]
From: Pranab Paul <[protected]@gmail.com>
Date: Wed, Aug 2, 2017 at 7:12 PM
Subject: Reference No. BA - 1220
To: [protected]@bajajallianz.co.in

In reference to the subject mentioned complain (Reference No. BA - 1220) I had put in consumer complaint portal. Below is the content of the complaint,

"I had purchased phillips 40 inch led hd tv and done extend warranty with baja allianz from the date of purchase.in the insurance paper it was clearly written that damage or lose is also covered in the insurance. The tv got accidentally damaged even after taking proper care. Tv has a very poor design by the manufacturer to put on stand it on top of a table. As a result the tv's led panel was broken. I filed a claim no: oc[protected]-00000904 against my policy no: og[protected]-00035456. Philips service center people came to my house and charged me rs500. They inspect and later denied to provide service to fix it. No money was provided to repair or replace the led panel. I took this forwarded to grievance department as customer support was simply denying the claim showing a cause "physical damage" is not covered.in fact in policy document "physica damage" was never mentioned, instead "damage or lose" was repeatedly mention to be covered. I did not get my service charge rs500 back not my claim money from bajaj allianz, nor they repaired my tv."

--
Thanks and regards,
Pranab Paul
Mob : +91 [protected]
Skype : w3pranab