[Resolved] Bajaj Allianz — gross irregularities in payment and misconduct with illegal process

ShirsenduBhaduri

from Kolkata, West Bengal

Address:

Hooghly, West Bengal, 712201

Surrendered my traditional plan after 5 times attempt, promised to pay me the amount of 1.80 lakhs as net surrendered amount but have received 1.66 lakhs. On enqury customer care sites excuse of system failure and wrong receipt handed. The timeline never maintained escalation matrix never works. Customer care is a bunch of jokers who keep on validating details and still fail to identify aadhar card number which was submitted during surrender. Its a worst of company which had no clue what thye are doing.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Feb 27, 2018

Complaint marked as Resolved

Bajaj Allianz customer support has been notified about the posted complaint.

Jan 23, 2018

Updated by ShirsenduBhaduri Please see the attachment. Let me clear it once again
1. AMV Value is Rs 186709 and not what you are mentioning repeatedly.
2. Surrender penalty column – ITS NIL, WHY ?
3. GST/Service tax – During my policy start it was never their but now you have added as part of terms and condition ? So the rules got changed when the game is on.
4. Gross gets calculated after all deduction - Rs 184111
5. In deduction component also you have not put any entry . So the net value is what I am supposed to get.

Now if the receipt is faulty then you should not have hand it over to customer who is running to office desk for 5 times and finally surrendered on 1st nov. And if those numbers are for showoff then its no point surrendering physically running to your office. Do it over phone from now onwards.
To summarize if you are at fault then you need to pay the penalty since if it was me then you would have not given me any benefit in any way. So your policy your paper your rules and your penalty not mine.

Hope I am clear now. Other nonsense service you provide-
1. Customer care don’t care to stop sms DND for policy surrendered. Ask for PAN card number .Why? Who the hell pays premium for closed policy?
2. Why aadhar card not with you? How you surrendered my policy without aadhar number? GROSS IRREGULARITY !!!
3. How you allowed any tom dick and harry number against my policy ? Show me signed copy where I have requested for the update
4. Call back promise made for 48 hours make 4 days as conveyed by your jokers. HOW?
5. Your escalation matrix is a eye wash no one replies or calls back.. Why escalation matrix person need to be paid salary?
6. Tracking number provided but when I refer why should I have to validate all my life time details again and again. What is the purpose of tracking number?
7. Last but not least why you don’t have Service line manager available when bunch of jokers run the customer service ? ref where is Saradha absconding from Pune office?

Verified Support

Jan 25, 2018

Bajaj Allianz Customer Care's response Dear Sir,

We apologize for the inconvenience caused. Please share your contact number along with your email address. Our team will connect with you soon.

Regards,
Bajaj Allianz Life Insurance Team.