[Resolved] Bajaj Allianz Life Insurance Company — non receipt of death claim proceed against policy no: [protected] of kusum lata

57Suresh

from New Delhi, Delhi

Address:

New Delhi, Delhi, 110043

All the required documents for claiming the death claim were submitted at janakpuri new delhi branch on 20.11.2017. With query no: 69587911. All the documents were in order i spent more than 3 hours in completing these requirement at janakpuri branch on 20.11.2017. I was assured that you will get the proceeds with in 2 weeks. Now already 4 weeks has gone, still waiting for the proceed. I made enquiry for 4 times with in the last 15 days i was told that we will reply the status very soon to you. Today i was told that these papers are still lying with us unprocessed. I am unable to understand the management of your company in dealing with the customer at such a critical time when nominee are in bereaved condition instead of helping out your company is harassing & making mockery of customer due to your official negligence.
You are requested to get the matter expedited

Varun gupta

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Jan 20, 2018

Complaint marked as Resolved

Bajaj Allianz customer support has been notified about the posted complaint.

Verified Support

Dec 20, 2017

Bajaj Allianz Customer Care's response Dear Varun,

Thank you for getting in touch with us.
We have shared your details with our team. They will work further on the reported issue,
and the concerned person from our team will contact you at the earliest.

Regards,
Bajaj Allianz Life Insurance Team

Dec 29, 2017

Updated by 57Suresh That more than 40 days has been lapse after completion of all the relevant document to the satisfaction of the Branch. The death claim payment is still awaited. 10 days has lapsed even after lodging the complaint, payment has not been made & nothing have been heard for with holding the same. Such type of negligence & over delay has become undigestible without any valid reason.

You are once again requested to expedite the matter otherwise I will be compled to seek legal recourse at your cost & responsibility.

Varun Gupta

Verified Support

Jan 30, 2018

Bajaj Allianz Customer Care's response Dear Varun,

We believe our team has addressed your query. Kindly let us know if we can help you further. Have a good day!

Regards,
Bajaj Allianz Life Insurance Team