[Resolved] Bajaj Allianz — Non response from customer care on enhanced renewal of extra care policy | |||||
Dear Sir/Madam, We are holding two Extra Care health policy for last couple of years. one policy is for me & my wife (Policy no. OG[protected]-[protected] & another for our daughter (Policy no.OG[protected]-[protected] which are due for renewal on 24.05.17 &16.05.17 respectively. We like to enhance the policy cover to 15Lakh (From present 10Lakh) with deductible 5Lakh (Presently 3 Lakh) for both the policies.. I had called you customer care on 2nd May with a request for the above changes & wanted to get the details of revised premium amount and terms & conditions to effect this change. Your customer care had provided me complain no.66765241 & 66765259 with respect to above policies & assured me that somebody from Bajaj Allianz will call me & explain within 48 hours. But nobody contacted me. Today morning, I reminded your customer care again & they assured me that somebody will contact me by today evening positively. But nobody contacted till now. We never expected such treatment from Bajaj Allianz general insurance who was very prompt in earlier occasions. May I now request you to arrange a call back to me by tomorrow & explain the details for enhancement of coverage of the above policies & help us to renew the policies with enhanced coverage. With regards, A.K.Sengupta Was this information helpful? | |||||
Jun 11, 2017 Complaint marked as Resolved Bajaj Allianz customer support has been notified about the posted complaint. Verified Support May 11, 2017 Bajaj Allianz Customer Care's response Hi Arun, We've shared your request with our team. They'll make sure to send you the policy copy at the earliest. Appreciate your cooperation in meanwhile. We have registered your complaint with the Reference No.: BA - 1167, keep a note of the same for further procedure. Also, you may get in touch with us at [protected]@bajajallianz.co.in for any future queries. Regards, Bajaj Allianz General Insurance | |||||
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I want to know the detailed status of my Bajaj Allianz New unitgain, policy no: [protected]. Kindly send me the details or tell me how to check my detailed info about the money and everything online.
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