[Resolved]  Bajaj Allianz — Not settle full claim

Address:

Vadodara, Gujarat

Hello Sir, This complains is regarding Bajaj Allianz, and with your help, would want to seek justice. I had taken Bajaj Allianz insurance (policy no: OG[protected]-[protected] for my car (registration no: GJ-23-H-9310), last year (2nd time). A month back, when I placed my car for repairing due to an accident, they did not pass my claim (claim no: OC[protected]-[protected] fully. Their surveyor started pressurizing me to file an FIR, only then he would proceed with passing my claim completely. I have been constantly telling them from DAY 1, that the damages that exist are due to the accident and I have not ingested them manually, which is so obvious when you see them, but they don't feel so but are not able to justify, why they don't feel so. As a customer, it is my right to know, how they can justify, if the damage is part of the accident or not, after mailing them constantly, and asking for their justification, they just keep telling what they feel about it. Verbally, their surveyor has very clearly stated, that if I file an FIR, only then he would proceed with processing the other half claim, but when I complained regarding this to their manager, he is denying it completely(which I can prove, in the below mentioned details). I would also like to bring t your notice that, 2 years back, when I had taken their insurance, which was a full insurance including third party(policy no: MB[protected]), I had again faced the same problem, at that time, Kiran Motors(Baroda) and Bajaj Allianz had conspired against me and pressurized me, to give them an assurance on a stamp duty paper that they will not be responsible for third party claims(claim no: oc[protected]-[protected] only then they would pass my rejected claim, and Kiran Motors was constantly calling me and telling me to make full payment, until my claim gets settled, or they would abandon my car or charge me with fine, for keeping my car in their garage since the day it arrived there(almost 3 months). At that time, I gave into the pressure, and got the stamp papers ready, which stated, that since they demanded this assurance, I am providing it and have their signatures on it as well. (I can provide the scanned copy of the same, if you require) Last year, I thought that they might have improved their customer service, and I would not have to face the same, displeasure and dissatisfaction again. But I was so wrong. I am very frustrated and unhappy, that every time, when I have applied for claim, for genuine reasons, they pressurize customers to file an FIR or give them an assurance on a stamp duty paper that they will not be responsible for third party claim, even if I am taking full insurance(which covers third party claim). If I could afford, such big amount, why would have I gone for buying an Insurance. It is nowhere stated, in any of their policies, that every time a car comes for claiming an assurance for some accident, they need to have an FIR filed and submit the same to the insurance company, only then they would properly respond to customers, or keep rejecting their claims partially or completely. I am very much looking forward, to getting justice, and would be very thankful and grateful to you, if you could help me with this in some way. I may not be the first customer, to face this, but I feel that it's high time, that someone brings them to their senses, for pressurizing and misleading customers in this manners. I am also, hereby attaching, the mails that I have exchanged with Bajaj Allianz, for the current matter. Kindly, let me know, if any other details are required to be provided. Waiting for your valuable response. Thanks GurjitSingh