[Resolved]  Bajaj Allianz — nri customer surrender policy

This policy surrender request i send to the customer care in the month of february and still waiting for responses, i am getting half information all the times, still waiting for the right documents. I am in desperate need of my money by the end of this month. And today i am getting a mail providing a different story and a physical presence mandatory information for a nri customer? The list your agent has send me is totally different from the list which i have received so far.
Your customer care already took my 7 month. I tried to contact people from here and got few calls connected in the month of june and they promised me to share documents in just few minutes and still not getting those information.
This was not my first policy with bajaj allianz even though policy returns were bad i still invested in this company as i had a good reputation with them but now i will never recommend any of my nri friends and family to take any policy from bajaj allianz. They are already looking what i am going through to get my own money back. Still due to my previous relationship with bajaj allianz i am trying here to resolve my issue speedily and clear everything by the end of this month.
Desirable resolution:
You may contact me through email and give me a time to contact you. So that i can send my final papers to someone who can cross check before sending them physically to your office, i don't want to waste the time and money to waste during the process of checking the documents.
Please enclose all the document links of forms needed for surrendering my policy number [protected], (I am a nri customer). Along with the address where i have to send the documents.

Thanks,
Anshu