[Resolved]  Bajaj Allianz — Regarding Bajaj Allianz health guard insurance policy

Address:Pune

This is regarding Bajaj Allianz premium health guard insurance policy.

I purchased the policy on 26th June 2022 for two years. According to the health guard policy brochure, it is clearly mentioned that if there is no claim filed for first year, the 50% super cumulative bonus will be added to the sum assured. Same is the case for second year, if there is no claim filed for second year too, the 50% super cumulative bonus will be added to the sum assured.

Your customer case at the time of purchasing the policy clearly told that during next renewal after two years i, e 25th June 2024, I will be getting 100% super cumulative bonus.

However, after the purchase your customer care have started rejecting the same, now they are saying that its the number of renewal that matters. Hence in this case there is only one renewal for two years so only 50% cumulative bonus will be added.

I would like to understand if this is the case, what's the point of
purchasing a two years policy? This is like a scam where customers who
are purchasing a policy for one year get double the super cumulative
bonus than the customers who are paying a higher amount for a two year
policy.
If this is the case and I am getting only 50% as a Super cumulative
bonus after two years, I would like to withdraw my policy since its not been 15 days since the time I purchased the policy. Please refund my money.

This is clear fraud and scam you guys are running in India.
Was this information helpful?
No (0)
Yes (0)
Aug 2, 2022
Complaint marked as Resolved 
Bajaj Allianz customer support has been notified about the posted complaint.
Jun 28, 2022
Updated by gupta.paaras
For you reference the Policy ID is 12-8451-[protected]-00
Jun 28, 2022
Updated by gupta.paaras
Attaching the Health guard Policy brochure snapshot:

6. Super Cumulative Bonus
This benefit would be extended if You renew Your “Health Guard” with
Us without any break and there has been no claim in the
preceding year,
i. We will increase the Limit of Indemnity by 50% of base Sum Insured
per annum for first 2 years and later 10% of base Sum
Insured per annum for next 5 years.
ii. Maximum bonus will not exceed 150% of the Hospitalization Sum Insured
iii. If a claim is made in any year where a Super Cumulative Bonus has
been applied, then the increased Limit of Indemnity in
the Policy Period of the subsequent “Health Guard” shall be reduced to
previous slab. However the Sum Insured would not
be decreased.
iv. In case of any increase or decrease of Sum Insured at renewal the
Super Cumulative Bonus % would be calculated on the
lesser Sum Insured.
Claim free Year Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Year 7
% Increase in Limit of Indemnity 50% 50% 10% 10% 10% 10% 10%
Verified Support
Jun 29, 2022
Bajaj Allianz Customer Care's response
Hi Paaras,

We've made a note of your concern. Please share your email ID and contact number via email to [protected]@bajajallianz.co.in so that we can get in touch with you.

We have registered your complaint with Reference No. BA - 2547, keep a note of the same for further procedure. Also, please mention this number in the subject line of the email while sending in your details. Thank you.

Caringly Yours,
Bajaj Allianz General Insurance
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Bajaj Allianz
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    78%
    Complaints
    2209
    Pending
    0
    Resolved
    1674
    Bajaj Allianz Phone
    +91 20 3030 5858 [Customer Care]
    Bajaj Allianz Address
    GE Plaza, Airport Road, Yerawada, Pune, Maharashtra, India - 411 006
    View all Bajaj Allianz contact information