[Resolved]  Bajaj Allianz — rude behavior of the representative at their branch office

Address:713216

Very rude and arrogant behavior of the representative at the branch office city centre, durgapur, 713216 west bengal. Due to this i could not even give my premium payment. Also they are stressing on cash payment rather than cheque. They say its their internal policy. When i asked them to show me the policy they said they cannot. I need to complain to get the policy.

Upon my insisting to pay in cheque they agreed to accept my cheque but said that i won't get any receipt. Also the guard over there was very rude. Non of the employees were in uniform. So i asked the employee to show me his id so that i can know whether he is authentic or not. But he did not. And after that was not ready for cheque receiving.

I have submitted a written complain also which the were not ready to accept. I asked them to deny in writing but they won't. I had to finally take out my camera to record their denial. They the accepted my complains.

I could not submit my premium. And nor i won't be going to you branch. Also i need to know what action you are taking against them. One of the employee called himself palash shah.

Kamal nasir
[protected]
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Sep 19, 2017
Complaint marked as Resolved 
Bajaj Allianz customer support has been notified about the posted complaint.
Verified Support
Aug 07, 2017
Bajaj Allianz Customer Care's response
Dear Kamal,

Thank you for getting in touch with us.
We have shared your details with our team. They will work further on the reported issue,
and the concerned person from our team will contact you at the earliest.

Regards,
Bajaj Allianz Life Insurance Team
Verified Support
Aug 17, 2017
Bajaj Allianz Customer Care's response
Dear Kamal,

We believe our team has addressed your query. Kindly let us know if we can help you further. Have a good day!

Regards,
Bajaj Allianz Life Insurance Team.
Aug 18, 2017
Updated by kamalnasir
Good Afternoon,

Yes my query has been addressed.

Thanks & regards
Complaint comments 

Comments

Bajaj allianz Extended warranty with 2 years.of my tv . Now it's under Repair and the cost above rs.6000. kindly resolve my problem

Bajaj Allianz Customer Care's response, Aug 11, 2017
Verified Support
Hi Hanuma,

We'll surely review your concern. Your details have been shared with our team and we'll get back to you on this at the earliest.

Also, your request has been registered with us under the Reference No. BA – 1227. Do mention the same in the subject line of the email for any future follow ups.

Regards,
Bajaj Allianz General Insurance
Bajaj Allianz Customer Care's response, Aug 12, 2017
Verified Support
Hi Hanuma,

We have shared necessary information via email. Request you to acknowledge the same as it will help us in assisting you faster.

Regards,
Bajaj Allianz General Insurance
Dear, sir/mam
Kindly send me the soft copy of policy number of general insurance -OG -[protected], my email id - [protected]@gmail.com, it's very urgent
Thanks

Bajaj Allianz Customer Care's response, Aug 16, 2017
Verified Support
Hi Piyush,

We've noted your concern and have shared it with our team. Also, provide us with your contact number via an email [email protected] as it will help us for quicker escalation.

Please note we've registered your case under the Reference No.: BA - 1232. Do mention the same in the subject line of the email while sending in the details and for all future follow ups. Thank you.

Regards,
Bajaj Allianz General Insurance
Godrej Appliances Customer Care's response, Aug 16, 2017
Hi Piyush,

We've received an update from our team that they have shared the soft copy of your policy with you. Thank you for your cooperation and we hope you have a great evening!

Regards,
Bajaj Allianz General Insurance
Dear, sir/mam
Kindly send me the soft copy of policy number of general insurance -OG -[protected], my email id - [protected]@gmail.com, it's very urgent
Thanks

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