[Resolved]  Bajaj Auto — Not getting the parts, BAJAJ DISCOVER 125M, Compliant reference Number: - CR-159479

Address:

Pune, Maharashtra

Hello Sir/Ma’am, Myself Nikhil Shivajirao Patil, Purchased a brand new Bajaj Discover 125M (Charcoal Magenta Silver Color) on June-2014 from “Only Bike” showroom at Theorgaon, Kalewadi Phata, Pimpri Pune. Unfortunately, I meet with an accident on 27-November 2014. On 29-November-2014 I gave my bike for repairing in the same showroom (Only Bike). The Insurance Company served my bike & insurance amount in my account. But till date my bike is not repaired, every time I get the same answer that the spare parts (Fuel Tank & Head Light) are not available, we will get that material in 3, 4 days. I also informed to Bajaj Customer care on 26-Dec-2014 having reference Number :- CR-159479. Your Customer care representative assured me that, they will forward my complaint & will revert me back from your side within 3 days. But, till date I not got any call or any response on your side. So, my Query is why Bajaj such a BIG NAME is not able to provide me the required Spare parts? If you are not able to provide spare part then why you manufacture the bikes in different colors? Manufacture only those colors which you are able to provide customers or supply the spare parts, like Honda or/& Hero. I can understand if the bike is very old or not in production or out of stock, But the bike which I purchased is of the latest model and is in production & still you are not able to supply spare part to me. It is complete Customer harassment. You broke my belief, Trust of (HAMARA BAJAJ, BULAND BHARAT KI BULAND TASVEER) on Bajaj. I request you to please do the need full on this matter as early as possible, otherwise I need to think about it again (as I can advise my friends that don’t go for Bajaj bikes as there is no proper customer service only ignorance and negligence is there & make them aware from next time do not purchase your company’s bike. Thank You Nikhil Patil [protected]