[Resolved] Bajaj Capital — Bajaj Capital agent sold Exide insurance policy to my father unethically | |||
Hi, My father was approached by Bajaj Capital agent via call who claims that he been selected as a lucky CUSTOMER from the submitted coupon that he was given at a petrol pump 4-5 months back. He forces my parents to come and collect their gift. On reaching there the 2 agents pitched the Exide insurance life plan saying that he will get extra benefits from Bajaj Capital like holiday package, jobs for the kids, etc. They mind washed my parents mind and didn't allow them to call their children for second opinion. They told it will be waste of time discussing with their son as the money is yours and you can take your own decision. They came along with my parents to our house to collect the documents at night and told them that the documents need to be submitted today only if you want to have the other benefits of Bajaj Capital. They ask my father to go to ATM and transfer the money now. My father who was not thinking in his full capacity got agreed to them and went to ATM to transfer the money. He transferred 50k rs and remaining 25k rs they asked to give either as cash or cheque. My mother in between this managed to give me a call and explain the situation to me. I immediately asked my father to stop whatever he was signing or doing. I was late since he already did the half payment. I fought with the lady agent that what was the urgency that she had to come late night to collect the documents and forced my father to do the payment. When I cleared that we won't be signing any form and will not take the policy she started threatening me that now she cannot do anything. The policy needs to be submitted and after issuance we will receive the policy bond and have 15 days for free look cancellation. My father refused to pay the remaining amount and asked them for the refund. They are not responding me now and still giving ### reason that in order to get your money back policy needs to be issued first. We have received the notification mail of money received from the Exide life insurance giving the proposal number as well - MC225238 Plus the amount of 50k as received and the transaction ID. Please look into this and guide us what can be done to get our money back. This is clear case of fraud. Was this information helpful? | |||
Aug 5, 2021 Complaint marked as Resolved Bajaj Capital customer support has been notified about the posted complaint. Verified Support Oct 16, 2020 Bajaj Capital Customer Care's response Dear Sir/Mam, Greetings of the day !! While we have noted your concerns, we would like to connect with you for a better understanding & requisite redressal . Please share your contact details with us at [protected]@bajajcapital.com and our Service Team will get in touch with you as per your convenience . Please feel free to contact us if you require any further assistance or clarification. Thanks & Regards.. Bajaj Capital - Client Servicing Team Toll free No. :[protected] | |||
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